EMOTIONAL INTELLIGENCE

By: Ashenafi Lakew

 EMOTIONAL
INTELLIGENCE

Emotional Why We React the

Intelligence Way We Do?
(EI)
 Emotional
Intelligence
(EI)

of top performers have high EI

 EI is responsible for

58%
Emotional
of your job
Intelligence
performance
(EI)
  The ability to recognize your
Emotional emotions as well as the
Intelligence emotions of others
(EI)
  Understand powerful effect
of emotions
Emotional
Intelligence  Use information to guide
(EI) thinking and behavior
 If you have a high degree of EI

Emotional Know what you’re feeling

Intelligence What your emotions mean
(EI) How they affect other people
 Signs of High EI

Emotional •Handles criticism without

Intelligence Denial
(EI) Blame
Excuses
 If you have a low degree of EI?
No self awareness
No empathy
Emotional Unconscious to own
Intelligence emotions and emotions of
(EI) others
 Being in tune with your
Emotional
Emotional Intelligence
Intelligence is essential to your
(EI) success
 Daniel Goleman, Ph.D.
Helped popularize EI 20 years ago
5 Main Components of EI
1. Self-Awareness
Emotional 2. Self-Regulation
Intelligence 3. Motivation
(EI) 4. Empathy
5. Social Skills
 The ability to recognize and
1 understand your moods, emotions
Self- and drives, as well as their effect
Awareness on others
 •Self – Confidence
•Realistic self-assessment
Self- •Sense of humor about own
Awareness
Cont… shortcomings
 How to improve Self-Awareness?
• Be intentional
• Journal
A few minutes a day brings you to
Self- a higher degree of self-awareness
Awareness • Slow Down
Cont… When you are quick to anger or
have other strong emotions,
examine why
  The ability to control or
redirect disruptive impulses
and moods
2
Self-  The ability to think before
Regulation acting
 • Trustworthiness and integrity
Self- • Openness to change
Regulation
Cont…
 To improve Self-Regulation
• Know your values
What’s most important to you
Self- • Be accountable
Regulation Admit your mistakes
Cont… • Practice being calm
Be aware of your reaction to a
challenging situation
 A passion to work for reasons
that go beyond money or status
3
Self-
Pursue goals with energy and
Motivation persistence
 • Strong drive to achieve
Self- • Optimism even in the face of
Motivation failure
Cont…
 To Improve your Self Motivation

• Be hopeful, find something

good
Self-
Motivation • If you are motivated, you’re
Cont… probably optimistic no
matter what’s thrown at you
 The ability to understand the
emotional makeup of other
4 people
Empathy Ability to treat people according
to their emotional reactions
 Ability to put themselves in
another person's shoes
Empathy • Co worker
Cont… • Boss
• Team Member
• Customer
• Family Member
 To improve your Empathy

• Look at situation from other

person’s point of view
Empathy • Listen
Cont…
• Ask what the other person
would do
 •Ability to manage relationships
and build networks
5
Social •Ability to find common ground
Skills and build rapport
 •Effective in leading change
•Ability to resolve conflict
Social Skills
Cont… •Expertise in building and
leading others
 To improve Social Skills

• Communication skills
• Collaborate and Cooperate
Social Skills
Cont… • Build rapport
 We typically deal with emotions one of four
ways:
1) exaggerating the emotion so that we are
overwhelmed by them and lose control;
2) accepting the emotion and not try to
Coping with regain control;
Emotions 3) substituting the emotion with something
more comfortable like distractions; or
4) managing the emotion through self-
awareness.
 1. Anger
2. Happiness
3. Fear
4. Disgust
Seven Basic 5. Surprise
Emotions 6. Contempt
7. Sadness
  Blood rushes to our hands so we can fight.
 It can be an expression of frustration, stress,
Anger anxiety, loss, confusion, embarrassment,
jealousy, rejection, threat, etc.

 It is one of the most dangerous emotions

because it is energizing, and the more often
we are angry, the less arousal we need to stay
in this state. Anger builds momentum.
 Emotional
Intelligence
(EI)
  Blood rushes to our arms and legs so we can
run or fight.
Fear  It immobilizes us and forces us into fright,
flight or freeze.
 It is connected to worry, anxiety, stress,
nervousness, panic, paranoia, and phobias.
 It is sometimes expressed as anger.
 Emotional
Intelligence
(EI)
Emotions such as
scared, mortified,
horrified and petrified
  Metabolism slows, giving us time to mourn.
 It comes from not getting what you want or a
fear of what might happen.
Sadness  When sad, many people try to isolate
themselves, but this cuts us off from
resources to get over the sadness.
 It is connected to depression, shame,
disappointment, regret, guilt, embarrassment,
and insecurity.
 Emotional
Intelligence
(EI)
 Emotional
Intelligence
(EI)
 Emotional
Intelligence
(EI)
 Emotional
Intelligence
(EI)
 Emotional
Intelligence
(EI)
 We often get asked about emotions such as
shame, pride, jealously and guilt.
While these emotions are important ones,
they are still not considered part of the
Emotional basic emotions set.
Intelligence For example, there is no scientific evidence
(EI) showing that there is a universal
expression of shame that is recognized
around the world as shame.
Be weary when you see or hear people
labeling expressions as emotions not in the
basic emotion set.
 You have to know how to react
and respond emotionally

Emotional
Intelligence
(EI)
 Who is more likely to succeed?
Leader who screams at his
team
Emotional
Intelligence Leader who stays in control
(EI) and calmly assesses the
situation
 Emotional
Intelligence
(EI)
 % of the day why?

 Anger
Which  Happiness
emotions do  Fear
you feel  Disgust
most often ?  Surprise
 Contempt
 Sadness
 • What are the strengths of your style?

 What are the limitations of your style?

• What style do you find most difficult to

work with and why?
About Your
Style • What do people from the other styles need
to know about you so you can work
together effectively?
 Emotional
Intelligence
(EI)