CHN ON TNH HNH T CHC NHN S TI TP ON TTT ( 1)

Gii thiu
Tp on TTT hon thnh tt cc mc tiu k hoch nm 2007, ngoi tr ch tiu t l ngh
vic. Mc d l ch tiu u tin, TTT c gng thc hin nhng ba nm qua vn cha thnh
cng. Mt tun trc ngy l Ging sinh 2007, ng L B Thng, TG cng ty TTT nhn c
in thoi ca ch Hnh, Trng phng Nhn s, thng bo hai kin trc s giu kinh nghim
gi n xin ngh vic. ng Thng quyt nh thu TS. Kim, chuyn gia t vn ngun nhn lc
kho st coi CBNV ca TTT c tho mn vi cng vic TTT khng v thit k chng trnh
t vn lm gim t l ngh vic.
Khi qut v tp on TTT
Cng ty c phn Xy Dng v Thng Mi TTT c thnh lp nm 1992 v ly tn tt t ba
sng lp vin: Trung, Tm v Thng. Khi thnh lp cng ty, h ang tui 25 vi s vn gp
ban u tng cng 150 USD. Ba thnh vic sng lp trong ban tng gim c phi hp rt tt v
i i vi nhau nh anh em. ng thng, TG c bng cao hc qun tr kinh doanh v c k
nng tip th, trnh by rt tuyt vi. ng Trung v ng Tm u tt nghip i hc Kin trc.
ng Trung l thnh vin Vin Kin trc ca M v c nhiu tc phm thit k t gii quc gia.
Cn ng Tm, ngoi nng lc kin trc, ng cn c nng lc cng ngh thng tin v to ra li
th cnh tranh cho cng ty ngay t ngy mi thnh lp. ng l ngi tin phong trong vic s
dng cng ngh thng tin vo trong h thng qun l v thit k kin trc. Chnh ng l ngi
ng dng h thng hoch nh ngun lc doanh nghip (Enterprise Resource Planning ERP) v
qun tr h thng quan h khch hng (Customer Relationship Management -CRM) vo trong
cng ty.
TTT ch trng hot ng trong ba lnh vc kinh doanh c quan h phi hp vi nhau: Thit k Thi cng Trang tr ni tht. TTT pht trin rt nhanh vi doanh s tng trng hng nm 3050%. Nm 2007, TTT chim hn 50% th phn cc cao c loi A v l nh thu trang tr ni
tht cho nhiu khch sn, resort tiu chun 5 sao ni ting trong c nc. Khi , TTT thc
hin 1500 d n v to nh vn phng, khch sn, nh ngh, trung tm thng mi v khu lin
hp nh cho nhiu tp on a quc gia, nhiu ni khc nhau. TTT tr thnh cng ty hng
u Vit Nam trong lnh vc trang tr ni tht cho vn phng v khch sn v rt c uy tn
trong vic iu hnh nhng d n cha kha trao tay.
TTT c tr s chnh TP HCM, c 1 chi nhnh ti H Ni, 1 chi nhnh ti M v nh my
chuyn sn xut cc sn phm ni tht c o theo tng n t hng (phc v cho hn 300 d
Tnh hung c vit cho mc ch gio dc theo ti tr ca Qu Ho bnh Nht Bn (The Sasakawa
Peace Foundation-SPF) v c in thnh sch ca Trng a hc Kinh t TP HCM (2009). Mt s
s liu v tn nhn vt c thay i. Tc gi xin trn trng cm n Qu Ho bnh Nht Bn ti tr
v gp , nhn xt cho tnh hung; trn trng cm n ng L B Thng, Tng Gim c v nhm d n
ngun nhn lc ca TTT gip rt hu hiu tnh hung c hon thnh.
1

n mi nm) t ti Sng Thn v . TTT tin phong trong vic s dng cng ngh thng tin trong
qun l v khao kht to ra nhng sn phm tht n tng. T nm 2001, ERP gip TTT kim
sot quy trnh kinh doanh v ci tin cc hot ng qun l. T nm 2003, phn mm CRM
(customer relationship manager), TTT gip qun l h thng thng tin khch hng v thng
tin xuyn sut trong ni b, nhanh chng gia tng s lng cc cng trnh TTT c th hon tt.
TTT lun theo ui chnh sch cht lng, giao hng kp thi, phong cch chuyn nghip, gi
cnh tranh, bo m lun cung cp cht lng dch v cao v lm tha mn khch hng trong tt
c cc d n. Cm hng ngh thut, tm huyt v ti nng ca TTT to ra nhng kit tc n
tng, sang trng nhng vn m p, thn thin; hin i nhng lng mn, tr tnh,v.v Thu
hiu nhu cu ca tng khch hng, TTT trao cho khch hng khng ch l vn phng cng s
m l mt tng th hi ha, hin i v thoi mi, thun li gip khch hng pht huy ti a
hiu qu lm vic. Chnh v vy, TTT c nh gi cao, c uy tn tt v c chn l nh thu
chnh Vit Nam u tin cho cc khch sn 5 sao Vit Nam. C trong 10 tp on ni ting
ca th gii c u t vo Vit Nam th c n 8 l khch hng rt thn thit ca TTT. Nhiu
cng trnh ca TTT tr thnh nim t ho trong lnh vc trang tr ni tht ca Vit Nam v
TTT nhn c 19 gii thng quc gia v kin trc (Nh ht Ha Bnh; Ta nh Opera
View; Resort Mm Chim, Chung c SaiGon Pearl,..); Gii thng Sng to c bit (D n
One Pillar Market v d n Stone and Steel); Cc gii thng ca Hip hi kin trc TP
HCM (Khch sn Ngc Lan; Procter & Gamble Viet Nam,). c bit, TTT t c 2 trong
s 3 gii thng G-Mark ca tuyn chn thit k Chu trong nm 2005.
Ngoi ra, TTT tham gia xut bn cc cng trnh kin trc, trang tr ni tht v chia s kinh
nghim ca TTT khi thc hin cc cng trnh ny v t c thnh tch tt. Cun sch Khng
gian kin trc, thc v o gii thiu v nhng tuyt tc kin trc ca TTT cho ng nghip
c gii thng Quc gia nm 2007.

TTT c i ng kin trc s c trnh cao, trong c 2 ngi l thnh vin ca Vin Kin
trc M; 22 ngi l thnh vin Hip hi kin trc TP HCM. Trong s 200 nhn vin vn phng,
hn 90% c trnh i hc tr ln; ngoi ra TTT cn c 800 cng nhn sn xut, thi cng lnh
ngh. TTT nhn thc r tm quan trng then cht ca qun tr con ngi. Nhn mnh tm quan
trng ca vic cn bng gia hot ng sn xut v yu t con ngi trong hot ng ca cng
ty, ng Trung, Ph TG ni: Thit k cng trnh mi t cn d hn nhiu so vi vic qun l
hiu qu mt nghn CBNV.
TTT c cu trc t chc theo dng ma trn vi mt chiu l cc b phn chc nng v mt chiu
l cc d n ca cng ty. S lng d n tng hng nm, ring trong nm 2007 TTT thc
hin 315 d n. Ti tr s chnh, 150 CBNV c b tr lm vic trong ta nh hai tng.
khuyn khch mi ngi tng cng tip xc, thoi mi trong cng vic, vn phng ca TTT
c thit k theo dng m, ngoi tr mt s phng hp v phng ca TG, gia cc b phn
ch c 1 vch ngn lng, khng c ca. ng bt k v tr no cng c th quan st c mi
ngi trong cc b phn ang lm g. Do tc pht trin qu nhanh, ta vn phng hin ti hi
cht, TTT ln k hoch xy dng vn phng mi trong nm sau.

Cuc hp vi Tng Gim c

TS Kim l ph gio s ca trng i hc Kinh t TP H Ch Minh. Uy tn v mi quan h tt
p ca TS Kim vi TG ca TTT l nn tng cho vic thit lp s tin tng gia hai bn. Tham
d cuc hp vi TS. Kim, v pha TTT c 4 ngi: ng L B Thng, TG; ch Hnh, Trng
phng Hnh chnh nhn s; ch Nghi, tr l TG, v ch Kh, tr l Pht trin ngun Nhn lc.
M u cuc hp, ng Thng gii thiu cho TS. Kim cc mc tiu chin lc ca cng ty, cc
mc tiu k hoch v kt qu hon thnh trong nm 2007, cc bn m t cng vic, cch thc
theo di qun l cc d n ca TTT trn my vi tnh.
Nhng thnh tch ca TTT nhanh chng to n tng tt vi TS. Kim. TTT p dng nhng
kin thc, kinh nghim v cng ngh qun l tin tin vo trong h thng qun l cng ty v t
cc ch tiu cao v doanh s, li nhun, khch hng,v.v. Cng ty p dng chng trnh qun tr
theo mc tiu 5 nm ch trng t c kt qu nhng lnh vc hot ng khc nhau nh
ti chnh, th trng, quy trnh kinh doanh v pht trin-nhn s. Hng nm, ban TG cng cc
trng b phn dnh ra 3 ngy hi tho nhm thit lp mc tiu cho cc b phn. Trong thi gian
ba ngy , mi ngi tch cc trao i, phn bin v cc mc tiu k hoch ca cng ty v
nhng mong i trong tng lai. V vy, cc mc tiu ra cho ton cng ty v cc b phn rt
r rng v CBQL rt thu hiu. Cng ty p dng ERP, CRM, Autodesk, v.v hon tt h
thng bn m t cng vic, tiu chun nhn vin. Phn ln CBNV khi vn phng ca TTT u
thng tho ting Anh v s dng my vi tnh thun thc. Vic phn cng cng vic, kim tra tin
d n c thc hin d dng, thun thc thng qua cc phn mm qun l d n v c vi
tnh ha. Cng ty thit lp nhiu quy trnh chun, c tc dng tng cht lng sn phm v gim
chi ph mc d TTT vn cn phi tip tc hon thin cc quy trnh ny.
Khi c hi v khch hng ca TTT, ng Thng cho bit: TTT c thng hiu mnh, chng
ti khng phi lo lng nhiu v chuyn doanh s, tm kim khch hng. Nhiu lc, s n hng
vt qu cng sut ca TTT. C nhiu ln, TTT nhn thm n hng, hon ton khng phi v
li nhun m thun ty v TTT khng mun ni khng vi cc khch hng ln, rut ca mnh
nn phi rng sc lm.
Khi c hi v sao khng m rng quy m nh my, ng Thng cho bit: TTT ch sn xut
nhng sn phm c thit k mt cch c o v ring bit cho tng cng trnh vi nhng yu
cu v k thut v thm m rt cao. V vy TTT mun tng quy m th phi i i vi vic o
to CBNV. iu ny tn rt nhiu thi gian.
Do c th ca ngnh kin trc, Ban TG TTT rt ch trng tnh sng to, khuyn khch p
dng cc phng php mi v cng ngh k thut mi nhm thc y cng ty pht trin. ng
Thng ni: i tng ca TTT l nhng cng trnh kh, yu cu thm m cao nn dng nh
vic ng u vi nhng d n c tnh thch thc tr thnh thi quen ngh nghip ca dn
TTT. Thch thc ca th trng v p lc cng vic l ng lc mnh m thc y TTT pht
trin v tin b. TTT khuyn khch nhn vin p dng cc phng php v cng ngh mi v
tch cc tham gia cc hi tho v cc kha o to. Bn thn ng Thng v nhiu CBQL cp
di khc nh ch Nghi, cng tt nghip cao hc qun tr kinh doanh. Tuy nhin, ngc vi
nhng c gng cng ty nhm pht trin v nng cao nng lc, vn cn c mt s CBQL khng

c kh nng qun l cc d n ln v phc tp theo nhng yu cu cht ch ca cng ty. Vic

thu ht nhn ti cnthit t bn ngoi cng kh khn do th trng thiu nhng chuyn gia v
cn b qun l c trnh cao trong ngnh mc d cng ty sn sng tr lng cao. Mt s kin
trc s, cn b qun l d n c TTT tuyn t cc cng ty nc ngoi, vi mc lng cao
nhng li khng linh hot thch ng vi mi trng lm vic hoc khng p ng yu cu tc
ca TTT. iu ny lm ng TG quan tm hn n lng trung thnh ca CBNV. ng ni: TTT
c thng hiu tt, TTT tr lng cao, vic o to mt ngi c nng lc cn thit lm vic
tt cn khong 3 nm v rt tn km, t l ngh vic ca TTT phi phn u thp hn trn th
trng t nht 2%, nhng ba nm lin tip, chng ti khng t c cc mc tiu ny. Mi
ngi cho bit: l do ngh vic ca cc kin trc s TTT thng l do nhn c li mi vi
cng vic hp dn t cc cng ty nc ngoi hoc ra thnh lp cng ty ring, tham gia vo phn
khc th trng m TTT t chi. Ch cn ni l cu kin trc s ca TTT v s tun th cc
chun mc ca TTT l h rt d k c hp ng mi.
Khi hi v thu nhp trong cng ty, ng Thng cho bit trao i vi TG ca cc cng ty cng
ngnh v mc lng tr cho cc kin trc s. ng cho rng TTT thuc nhm cc cng ty Vit
Nam tr lng cao nht trn th trng. Ch Hnh cho TS. Kim coi bng kt ton lng, thng
ca cng ty trong nm 2007. S liu cho thy thu nhp ca phn ln cc chc danh ca TTT
thuc nhm 25% cng ty Vit Nam c mc lng cao nht trn th trng. Mc lng ti thiu
trong cng ty cng cao hn mc trung bnh ca cc cng ty khc trn a bn TP HCM. Ch
Hnh cho bit TTT gp kh khn trong vic thit lp cc quy ch tr lng lao ng do khng
bit thng tin ca cc doanh nghip khc. i khi TTT tn thm tin m li cn nhn nhiu thc
mc ca CBNV. VD: Khi gi sinh hot tng cao, TTT nhanh chng b sung ph cp trt gi
vi t l nh nhau cho mi CBNV. Tuy nhin, c nhng thc mc trong CBNV cho rng nhng
CBNV c thu thp thp th cn c ph cp nhiu hn do h b nh hng ca bo gi nhiu
hn. TTT cng quan tm n tr lng cng bng cho cc vng khc nhau nh gia CBNV lm
vic ti tr s chnh TP HCM vi cc chi nhnh khc.
ng Thng yu cu: H thng lng c kh nng gii quyt cc vn trn hiu qu. H thng
lng cn nh cnh tranh, c tc dng ng vin, khuyn khch mi ngi tch cc lm vic, gn
b vi cng ty. Gia tr cng lao ng v pht trin ngh nghip c mi lin h cht ch .
Cui cuc hp, mi ngi thng nht l TS. Kim s kho st tnh hnh cng ty trc khi thit k
cc chng trnh t vn khc. hiu thm v vn ha TTT, ng Thng c mi TS. Kim tham
d tic Tt nin ca cng ty vo dp cui nm 2007.
Tic tt nin 2007
TTT t chc bui l tng kt cui nm khng theo cch truyn thng kiu Hi ngh, trong
Ban TG c bo co tnh hnh hot ng nm c v k hoch kinh doanh cho nm mi. Hng
nm vo chiu 31/12, tt c cc thnh vin ca TTT v gia nh ca h u tham gia l tng ktkt hp tic tt nin ca cng ty. 2008 l nm con chut nn khung cnh bui l c trang tr
nh mt ng chut khng l trn khu t ca cng ty-d nh s xy thnh cao c vn phng
TTT trong nm sau. Tt c cc thnh vin TTT u mc ng phc picnic v i nn hnh ch
chut T. Bo co tng kt nm l nhng on bng video clip c chun b cng phu v thnh
tch, cc s kin ni bt v sinh hot trong cng ty v cc ch tiu then cht cn t c c
trong nm 2008. Cc gii thng ca cng ty c trao cho c nhn xut sc nht, b phn

xut sc nht, kin trc s gii nht, d n tt nht, cng trnh sng to nht. Cuc trnh
din th hin c hu ht tt c cc kha cnh hot ng ca TTT.
Sau phn tng kt, mt s thnh vin c con nh thng ra v, nhng ngi cn li tip tc cc
tr chi, nhy ma, ca ht, m nhc. Thc n tic buffet v nc ung c xp theo 2 dy bn
phc v mi ngi n qu na m. TS. Kim t ra ngc nhin khi thy cc thnh vin trong
Ban TG cng ci trn tham gia tr chi tp th cng cnh thanh nin tr. Ch Nghi vui v gii
thch: Vn ha TTT l vy y, sau gi lm vic, coi nhau l bn b. Lm ht mnh, chi ht ga.
Mi ngi rt ho ng trong cc sinh hot tp th, khng phn bit v tr trong cng ty. Ngoi
tic tt nin v cuc i chi tp th ton cng ty nhn dp thnh lp cng ty, hng nm cng ty
chi tin cho mi phng/ b phn mi ngi sinh hot tp th ring cho b phn. Phng ban
c th chn cc hnh thc sinh hot khc nhau nh i picnic, i n ti v ht karaoke,v.v Sinh
hot rt th v nn nhiu nhn vin c ca TTT khi chuyn sang cc cng ty khc, vn thng
xuyn ngh c tham gia cc sinh hot ngoi gi lm vic ca TTT. Ch Nghi b sung:
Vn ha TTT ch trng 5 c im: tinh thn ng i, sn sng nhn cng vic c p lc cao;
c nh hng hc tp; ng tin-c uy tn; sng to.
Trn khn i, nhng CBNV may mn trng phn thng x s ca cng ty ang nhn gii. Mi
ngi v tay c v. Anh Lm c trng mt chic Tivi. Anh lng tng cm n ban lnh o v
cm n mi CBNV gip anh trong lc anh gp tai nn. Ch Nghi gii thch: Trong nm
qua, anh Lm b tai nn giao thng khi trn ng v qu, b hng mt mt. CBNV n thm hi,
gip , ng vin rt thn tnh bng nhiu cch khc nhau. Bn thn anh Thng st sng lo
lng tm kim bc s gii c th tin tng gi gm cha tr mt cho anh Lm. Gia nh anh Lm
rt cm ng v s quan tm ny.
Trong tic tt nin cn c cc quy hng lu nim c cng ty t chc to ngun thu cho cc
hot ng t thin. Ch Nghi cho bit: Nhiu CBNV c lng ho tm ca TTT thng trch mt
phn lng ca mnh chuyn cho nh cha nui cc em nh m ci v hng nm cng ty
cng trch mt phn qu t chc cc hot ng t thin vo dp Sinh nht cng ty.
Cuc kho st ti cng ty
TS. Kim gi cho TG cc ni dung kho st d kin thc hin trong cng ty v c TG hon
ton chp thun:

Quan im, nhn nh ca CBQL v nhng kha cnh khc nhau trong hot ng qun l
(mc tiu chnh sch cng ty, thng tin giao tip,v.v)
S tha mn ca CBNV vi cc thnh phn khc nhau ca cng vic.
Mc cam kt i vi TTT ca CBNV

Theo ngh ca TS Kim, ch Kh chn 3 CBQL v 3 nhn vin vn phng t cc b phn

khc nhau trong cng ty v b tr thi gian mi ngi trao i ring vi TS Kim trong khong
30 pht.

Su ngi tham gia phng vn c pht 1 bn d tho ni dung kho st v c ngh nh

du vo th hin tm quan trng ca tng ni dung kho st (vi 1: khng quan trng 5: rt
quan trng). TS. Kim ngh nhng ngi tham gia phng vn gii thch v sao h chn cc ni
dung c coi l quan trng hay khng quan trng v c ni dung no cn b sung thm khng.
TS. Kim l gii rng iu ny s gip ch thit k bng cu hi gm nhng ni dung ph hp
nht cho cuc kho st.
Da trn ni dung trao i vi ng TG v CBNV, TS Kim iu chnh bn cu hi kho st
ph hp vi ba i tng kho st:

Nhm 1: cc thnh vin trong ban TG.

Nhm 2: cc CBQL (gm ph trch cc n v kinh doanh v cc CBQL cp trung l
trng ph phng ban, b phn).
Nhm 3: cc CBNV cn li ( c gi l nhm nhn vin khng qun l, mc d nhm
ny c c cc i trng, t trng ca cc nhm nh).

Bn tho cu hi kho st c chuyn cho TG v gim c nhn s c iu chnh cui

cng.
Cuc kho st chnh thc c thc hin ring bit i vi nhm 2 v nhm 3 ti i snh ca
TTT vo ngy 18 thng 1, 2008. Tr vi ngi bn cng tc xa, tt c cn li CBNV u c mt
y . Cuc kho st vi nhm CBQL bt u lc 9.00 sng; ni dung kho st coi ph lc 1.
Cuc kho st vi nhm nhn vin khng phi l qun l bt u lc 10.30 sng vi bn cu hi
ging nh ca CBQL nhng khng c phn 1. Lc bt u mi cuc kho st, TG trnh by
mc ch ca cuc kho st v gii thiu Dr. Kim vi tt c CBNV. TS. Kim hng dn CBNV
cch in vo bn kho st vi vic s dng thang o Likert (t 1 l hon ton khng ng n
5 l hon ton ng ). TS. Kim nhn mnh tnh cht bo mt cu tr li CBNV yn tm.
Nhm 1 (gm cc thnh vin trong ban TG) c kho st thng qua emails, coi ph lc 2 v
ni dung bn cu hi kho st.
Cuc kho st cc a bn khc ca cng ty c thc hin tng t nh ti tr s chnh trong
cc tun tip theo.
Kt qu kho st
Nhng kt qu quan trng nht trong cuc kho st c tm tt nh sau:
S liu v vic qun l v iu hnh ca TTT
nh gi v qun l hot ng nh gi c im trung bnh thp nht (mean = 3.5, sai
lch chun (SE)=1.2);
nh gi v quan tm khch hng c im trung bnh cao nht (mean= 4.3, (SE)=0.9);
CBNV chu p lc cng vic rt cao vi im trung bnh l 4.25, (SE)=0.8;
S liu v mc tha mn trong cng vic

Mc tha mn chung trong cng vic ca nhm CBQL v nhn vin l 3.9, SE=0.8.
i vi nhm CBQL c im trung bnh 4.2, SE=0.75; i vi nhm nhn vin khng
phi l CBQL c im trung bnh 3.8, SE of 1.02.
Mc tha mn vi tin lng l thp nht vi im trung bnh 3.4; SE=0.9 cho nhm
CBQL; v im trung 3.25; SE=1.1 cho nhm nhn vin khng phi l qun l.
Cc thnh phn cn li ca tha mn vi cng vic c im trung bnh ln hn 4, trong
, tho mn vi thng hiu TTT coa nht v bng 4.5; SE=0.65.

S liu v thc gn kt i vi t chc

CBNV ni cc ng nghip n lc ht mnh v cng ty c im trung bnh 4.25; SE=0.75.

CBNV cm nhn h yu mn TTT vi im trung bnh 4.4; SE=0.7.
CBNV trung thnh vi TTT c im trung bnh 3.7; SE=1.1.

S liu v nhu cu v mong i ca CBNV khi lm vic ti TTT

Trong s 5 nhu cu quan trng nht m CBNV mong i khi lm vic cho TTT lng thng
c nh gi l quan trng nht i vi c nhm CBQL v nhm CBNV khng phi
CBQL; trong khi , nhu cu cng vic n nh c nh gi t quan trng nht i vi
nhm nhn vin khng phi l CBQL v c hi thng tin c coi l t quan trng nht
cho nhm CBQL.
Cc s liu so snh:

Tt c cc im nh gi v h thng qun l v iu hnh ca Ban TG cao hn rt

nhiu so vi im nh gi ca nhm CBQL.
Ban TG d on ng mc tha mn ca CBNV trong cng vic, ngoi tr tiu
ch p lc cng vic cao
Ban TG d on nhm CBQL c nhu cu thng tin cao nht cn nhm nhn vin
khng phi l qun l c nhu cu cao nht v o to v pht trin khi lm vic cho
TTT.
Khng c s khc bit ln gia cc thnh vin ban TG theo tt c cc tiu ch kho st.
CBNV c tui i cao v thm nin cao hn th c mc tha mn v trung thnh cao
hn.
CBNV c hc vn cao hn th c mc tha mn v trung thnh thp hn.
Khng c s khc bit v mc tha mn ca CBNV theo gii tnh.

T cc cu tr li m trong bn kho st, TS. Kim tng hp c kt qu nh sau:

Khi c hi iu g lm anh/ ch hi lng nht khi lm vic TTT? Ti sao?
Cu tr li ca nhm CBQL:
Uy tn c nhn ca mt s thnh vin trong Ban TG. H va gii v chuyn mn
nghip v va c phong cch lnh o rt dn ch, ha ng, quan tm n nhn vin.

Chnh sch tin lng, thng ca TTT ch trng kt qu, nng lc c nhn m khng
quan tm n bng cp, thm nin.
Thng hiu TTT v c lm vic trong mi trng rt nng ng, sng to, thch thc.
Chnh sch o to, hun luyn v pht trin tt

Cu tr li ca nhm nhn vin khng phi l qun l:

S quan tm chu o ca Ban TG i vi CBNV v gia nh ca h, c bit khi

CBNV gp kh khn.
Quan h ng nghip vui v, thn tnh.
Vn ha TTT tr trung, si ni, nng ng, chn thnh, ci m, sn sng chia s v ng
gp cho cng ng.
Mi ngi sn lng gip nhau.
Chnh sch o to, hun luyn v pht trin nhn vin.

Cc l do chnh nu nhn vin ca TTT c th ri cng ty nh sau:

C hi pht trin ngh nghip c nhn bn ngoi hp dn hn
p lc cng vic cao
Lng thng khng cng bng
nh gi kt qu hon thnh cng vic khng cng bng
Mt s trng b phn cha c nng lc ph hp
iu g khin CBNV s lm vic vi nhit huyt cao cho TTT?
Lng thng, cc ch i ng khc hp l, cng bng
p lc cng vic khng qu cao.
Mi trng lm vic thai mi
c hc hi thm v chuyn mn nghip v
nh gi ng, cng bng, khch quan, chnh xc
Phi hp tt gia cc b phn
Phn cng trch nhim r rng
Cc cuc trao i tip theo
Sau khi c kt qu kho st, thng qua trao i in thoi hoc gp mt s CBNV, TS. Kim ghi
li nhng kin b sung thm. Khi c hi v uy tn c nhn ca cc thnh vin trong Ban
TG, cu tr li l:

Thnh vin trong Ban TG th hin l nhng tm gng mu mc cho CBNV. Khi lm

vic vi h, nhn vin TTT hc hi thm c rt nhiu. Ban TG thc s l nhng con
ngi: Tn tm, Trung thc v Thng thi nh tn ca h. BanTG rt tt v thn
thin. H khng bao gi t v trch thng. Chng ti coi h nh nhng ngi anh c
hn l ng ch doanh nghip.

Mt s CBNV k li cc cu chuyn thnh vin Ban TG quan tm n CBNV v gia nh

h khi h gp tai nn.

Khi TS. Kim hi: iu g lm anh/ ch a thch nht trong vn ha TTT, cc cu tr li:
y chng ti gi l Gia nh TTT. Chng ti i x vi nhau thn thin v ci m.
Chng ti thc hin kinh doanh sch v trung thc. TTT khng cho php la di khch
hng.
y mi ngi rt sn lng gip ln nhau
Khi TS. Kim hi v chnh sch o to v pht trin ca TTT, ch c CBNV gii thch l ngay
c nhng sinh vin kin trc tt nghip xut sc cng cn hc hi thm khong 3 nm mi c th
hon thnh tt nhim v TTT. TTT cung cp ti liu, iu kin hc tp tt nht cho CBNV
thng qua h thng mng ca cng ty, gip mi ngi hc tp, trng thnh t trong cng vic.
Chnh v vy CBNV TTT c trnh nng lc cao, ch cn ni l ngi ca TTT th cng ty
no cng mun nhn.
Khi trao i v nhng u im ca h thng thng tin ti TTT, mt nhn vin ni: Mt trong
s thnh vin Ban TG c xut thn ch l mt ha vin bnh thng. Anh y t hc v mc d
khng h c bng cp chnh thc no, c th thit k nh nhng kin trc s gii nht. By gi
anh y mua c nh p v xe hi sang trng na.
Khi c hi v iu g ca TTT lm anh ch khng hi lng nht? Cc kin tr li gm c:

Chnh sch lng, thng cha r rng, hp l.Tin lng cn thp. Nm 2007, gi sinh
hot tng qu cao m tin lng khng tng tng ng lm cho i sng ca CBNV kh
khn. Khi TS. Kim cp thu nhp TTT thuc nhm 25% cc cng ty tr lng cao nht
trn th trng, th nhn c cu tr li: Lng cao nhng p lc cng vic TTT cng
cao. n t hng qu nhiu m Ban TG khng la chn khch hng tt, b bt nhng
n hng t li nhun. Khi lng cng vic tng nhiu, mi ngi lm vic cng thng, p
lc cng vic cao m thu nhp cng khng tng thm l bao.

Lng thng c nh gi theo kt qu xp loi hng thng. TTT p dng ch thng

khi hon thnh cng vic, nu khng hon thnh cng vic th khng c phn thu nhp ny.
Tuy nhin, tiu ch nh gi cha thuyt phc, th no l xut sc, th no l kh khng r
rng. Thm vo , mt s trng b phn c nng lc nh gi cp di, mt s ngi li
khng. Mt s trng b phn s cp di thc mc cht vn, nn c nh gi cao.C
trng b phn d di, c ngi kh tnh. Mt s trng b phn thng cp di, khng n
tr im khi cp di khng hon thnh nhim v hoc vi phm k lut. Vic nh gi kt
qu hon thnh nhim v thiu tnh cng bng, khch quan trong ton cng ty.

Cng ty thit lp chng trnh MBO nhng ch i n cp trng b phn thi, cp di

khng bit g. TTT khng a ra mc tiu phn u cho tng ngi, khng c tiu ch
nhn vin thng tin. Nhiu khi chng ti khng bit da vo u phn u.

Nhng ngi thuc b phn gin tip cho rng kt qu kinh doanh phi c s ng gp ca
tt c CBNV, nhng ch c nhng ngi tham gia d n mi c thng, nh vy l khng
cng bng.

Nhn vin kinh doanh c hng lng thi gian v c thng theo doanh s. Nu
khng hon thnh mc tiu doanh s th khng c thng, nhng khng b gim lng.

Mt vi trng b phn co nn glc cha cao v cha i x cng bng vi CBNV.

Mt s CBNV ca xng sn xut cho bit iu kin lm vic ca h kh khn, vt v hn
CBNV vn phng chnh nhng khng thy c tr lng cao hn.
Cc CBNV u cho bit l khi vo lm vi TTT, h mi bit v thng hiu, uy tn ca TTT
trn th trng v rt t ho v nhng cng trnh, sn phm ca TTT; t ho c nghe
khch hng khen ngi v cc gii thng ca TTT. Tuy nhin, trc khi vo lm TTT, h
hu nh khng bit g v TTT. Cc sn phm ca TTT ni ting trong phn khc th trng
hp nhng TTT khng qung co trn cc phng tin i chng do , sn phm ca TTT
khng c bit rng ri trong th trng lao ng. Kt qu l thng hiu TTT khng c
nhiu cc ng vin c nng lc cao bit n.
Trong cuc trao i vi Trng phng Nhn s, TS. Kim hi v l do chnh ca hai kin trc s
ngh vic. Ch Hnh cho bit phng vn c hai ngi. C hai khng c g phn nn vi cng
ty, h ngh vic thnh lp cng ty ring. T l ngh vic chung ca TTT trong nm 2007 l 11
%, (trong khi t l ngh vic trn th trng l 12%). Khi hi v cc hnh thc tr lng trong
cng ty, ch Hnh cho bit, cng ty ang tr lng theo thi gian. Khi hi chi tit v cc tiu ch
nh gi nhn vin, ch Hnh chia s: TTT c i ng kin trc s ti hoa, tuy nhin vic a ra
cc tiu ch nh gi nng lc, kt qu lm vic ca mi ngi khng phi n gin. c lc,
hai ngi kin trc s gii nht ca TTT c hai nh gi hon ton tri ngc nhau v mt bn
thit k: mt cho rng t loi gii, mt cho rng cha t yu cu? C nhng cng trnh, chng
ti t kim im ni b thy cha hi lng v cht lng, nhng khch hng li khen, nh gi
cao, rt hi lng. Ngc li, c nhng cng trnh, do sc ht ngh nghip, chng ti tn thm rt
nhiu cng sc c cht lng tuyt ho, to thm m c o nhng khch hng dng nh
khng nh gi ht nhng n lc ca chng ti.

Kt lun
TS. Kim coi li cc s liu, thng tin thu c. Trong mt tun na, TS. Kim cn hon tt bo
co v k hoch hnh ng nhm gim t l ngh vic v trnh by cho tng gim c.
Ph lc 1. Nhng ni dung kho st
Phn 1: Nhn xt v h thng qun l v iu hnh ca doanh nghip (gm 30 cu hi v 12
kha cnh hot ng iu hnh, qun tr TTT, p dng ring cho nhm CBQL)
1.
2.
3.
4.
5.
6.
7.
8.
9.

Mc tiu, s mng r rng.

CBQL hiu r chin lc ca TTT.
Mc ph hp trch nhim-quyn hn trong cng vic.
p lc ca cng vic i vi CBNV.
Mc phi hp ca CBNV trong cng vic/ d n.
Hiu qu thng tin, giao tip trong cng vic.
Hiu qu ca o to, pht trin.
Hiu qu ca cng tc qun l nh gi kt qu hon thnh nhim v.
Cht lng cng vic thc hin.

10. Kh nng lp k hoch & iu hnh.

11. C ch t chc, th tc hnh chnh.
12. Mc quan tm chm sc khch hng.
Phn 2: Mc tha mn/hi lng vi cc thnh phn ca cng vic ca CBNV; gm 45
cu hi v mc tha mn ca CBNV ni chung v tho mn i vi 12 kha cnh trong cng
vic. p dng cho c nhm CBQL v nhm nhn vin khng phi l qun l.
1. Cc c hi o to, thng tin
2. Cng vic
3. Lnh o
4. ng nghip
5. Lng thng
6. Cng vic n nh, an ton
7. i mi
8. nh gi nhn vin kt qu lm vic ca nhn vin
9. iu kin vt cht lm vic
10. Vn ha cng ty
11. Uy tn, thng hiu ca cng ty
12. Mc kch khch lm vic ch ng, sng to
13. Mc hi lng chung khi lm vic TTT
Phn 3 : Mc cam kt ca CBNV; gm 9 cu hi v 3 kha cnh cam kt ca CBNV i
vi TTT. p dng cho c nhm CBQL v nhm nhn vin khng phi l qun l.
1. Mc trung thnh ca CBNV vi TTT
2. Tnh cm yu mn ca CBNV i vi TTT
3. Tinh thn n lc c gng ca CBNV v TTT
Phn 4 : Nhu cu/ mong i ca CBNV khi lm vic cho TTT, gm 5 cu hi v th t tm
quan trng ca 5 nhu cu quan trng nht i vi CBNV khi lm vic TTT. Xp theo th t t
1 (quan trng nht)..n 5 (t quan trng nht). p dng cho c nhm CBQL v nhm nhn
vin khng phi l qun l.
1.
2.
3.
4.
5.

Thu nhp cao.

C hi o to, pht trin chuyn mn.
C hi thng tin.
Mi trng lm vic thn thin.
Cng vic an ton, n nh.

Phn 5: Cu hi m
Phn ny c ghi trn 1 t giy khc, vi cc ni dung gi :
1. iu g lm anh/ ch hi lng nht khi lm vic TTT? Ti sao?
2. Nu bn ri khi cng ty TTT th l do chnh l g?
3. iu g khin bn s lm vic vi nhit huyt cao nht cho TTT?

(Phn ny CBNV gi trc tip cho TS. Kim).

(*): im trung bnh c tnh ton bng cch cng im trung bnh ca cc bin quan st trong
mi tiu ch.
Ph lc 2: Ni dung bn cu hi cho Ban Tng gim c
Phn 1: H thng qun l v iu hnh ca cng ty (bao gm 12 cu hi v 12 lnh vc qun
l v iu hnh)
Tiu ch

1. Mc tiu, s mng r rng

2. CBQL hiu r chin lc cng ty
3. M c ph hp trch nhim-quyn
hn trong cng vic
4. p lc ca cng vic i vi CBNV
5. Mc phi hp ca CBNV trong
cng vic/ d n
6. Thng tin trong cng vic
7. Hiu qu ca o to, pht trin
8. Hiu qu ca qun l kt qu thc hin
cng vic
9. Cht lng cng vic
10. Kh nng lp k hoch & iu hnh
11. C ch t chc, th tc hnh chnh
12. Mc quan tm chm sc khch hng

nh gi
ca Qy
v

D on
CBQL s
nh gi

Phn 2: Mc tha mn/hi lng ca CBNV (bao gm 13 cu hi v mc tha mn

chung v mc tho mn vi 12 thnh phn ca cng vic):

Cc thnh phn ca cng vic

Nhm nhn
Nhm
vin s
CBQL s
nh gi
nh gi
nh th no nh th no
(1) ?
(2)?

Cc c hi o to, thng tin

Cng vic
Lnh o
ng nghip
Lng thng
Cng vic n nh, an ton
i mi
nh gi nhn vin kt qu lm
vic ca nhn vin
9. iu kin vt cht lm vic
10. Vn ha cng ty
11. Uy tn, thng hiu ca cng ty
12. Mc kch khch lm vic ch
ng, sng to
13. Mc hi lng chung khi lm
vic TTT
(1) D on nhm nhn vin khng phi l qun l s nh gi nh th no
(2) D on CBQL s nh gi nh th no
1.
2.
3.
4.
5.
6.
7.
8.

Phn 3: Mc gn kt ca CBNV i vi TTT (bao gm 3 cu hi v 3 lnh vc gn kt i

vi t chc ca TTT)
Nhm khng
Nhm
Mc gn kt ca CBNV i vi phi l qun l CBQL
(1)
(2)
TTT
Mc trung thnh ca CBNV vi TTT
Tnh cm yu mn ca CBNV i vi
TTT
Tinh thn n lc c gng ca CBNV v
TTT
(1) D on nhm nhn vin khng phi l qun l s nhn nh nh th no
(2) D on CBQL s nhn nh nh th no

Part 4: CBNV mong i iu g nht t TTT: (bao gm 5 cu hi v 5 nhu cu quan trng nht
ca CBNV khi lm vic TTT, xp theo th t u tin vi 1 l mong i quan trng nht; 5
l mong i thp nht).
Nhm nhn Nhm
CBNV mong i iu g nht t TTT?
vin (1)
CBQL (2)
1. Thu nhp cao
2. C hi o to, pht trin chuyn
mn
3. Mi trng lm vic thn thin
4. Cng vic an ton, n nh
5. C hi thng tin
(1) D on nhm nhn vin s xp loi 5 nhu cu ny nh th no
(2) D on CBQL s xp loi 5 nhu cu ny nh th no
CU HI:
1. Hy phn tch quy trnh v cc phng php thu thp thng tin chn oan tnh hnh t chc
ca trong tnh hung.
2. Theo anh ch, vn thc s ca doanh nghip l g? L gii v sao? u l l do chnh
CBNV ngh vic TTT?