Chapter 1-5

CHAPTER 1
Câu hỏi 1
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Đoạn văn câu hỏi

A company achieved a goal with a lower cost comparing with its intended plan. It is said that the
company has achieved……?
a.
High-performance
b.
Efficiency
c.
Productivity
d.
Effectiveness
Phản hồi
The correct answer is: High-performance
Câu hỏi 2
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A manager selected the right goal and achieved the goal. He is ………. manager?
a.
an effective
b.
a good
c.
an efficient
d.
a productive
Phản hồi
The correct answer is: an effective
Câu hỏi 3
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A manager spent the least amount of time and input resources to produce the same kind of
goods and services in the same industry. He is ……. manager?
a.
a best
b.
an efficient
c.
an effective
d.
a top
Phản hồi
The correct answer is: an efficient
Câu hỏi 4
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According to Mintzberg, managerial roles can be broken down into interpersonal, informational,
and .....?
a.
conceptual.
b.
Figurehead
c.
technical.
d.
decisional.
Phản hồi
The correct answer is: decisional.
Câu hỏi 5
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Effectiveness is a measure of intended goal and …………of an organization.
a.
performance
b.
resources
c.
cost
d.
real goal
Phản hồi
The correct answer is: real goal
Câu hỏi 6
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Efficiency and Effectiveness are the two tools to measure……..
a.
competency of an organization
b.
organizational performance.
c.
functions of management
d.
productivity
Phản hồi
The correct answer is: organizational performance.
Câu hỏi 7
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Efficiency is a measure of how productively resources are used to achieve ……
a.
an organizational goal.
b.
effectiveness
c.
profit.
d.
the lowest cost.
Phản hồi
The correct answer is: an organizational goal.
Câu hỏi 8
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In what order do managers typically perform the managerial functions?
a.
Organizing, leading, planning, controlling.
b.
Organizing, planning, controlling, leading.
c.
Planning, organizing, leading and controlling.
d.
Planning, organizing, controlling, leading.
Phản hồi
The correct answer is: Planning, organizing, leading and controlling.
Câu hỏi 9
Sai
Đặt cờ

Management is defined as………..
a.
planning, organizing, leading, and controlling of human to achieve organizational goals
efficiently and effectively.
b.
planning, organizing, leading, and controlling of human and other resources to achieve
organizational goals efficiently and effectively.
c.
planning, organizing, leading, and controlling of resources to achieve organizational goals
efficiently and effectively.
d.
planning, controlling organizing, and leading of human and other resources to achieve
organizational goals efficiently and effectively.
Phản hồi
The correct answer is: planning, organizing, leading, and controlling of human and other
resources to achieve organizational goals efficiently and effectively.
Câu hỏi 10
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Organizational performance is a measure of ……………. managers use available resources to
achieve organizational goals.
a.
how productively and effectively
b.
how productively and efficiently
c.
how good or bad
d.
how efficiently and effectively
Phản hồi
The correct answer is: how efficiently and effectively
Câu hỏi 11
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The ability to analyze, diagnose causes and effect to make planning, organizing in management
is called ……...?
a.
human skills.
b.
conceptual skills.
c.
Analytical skills.
d.
technical skills.
Phản hồi
The correct answer is: conceptual skills.
Câu hỏi 12
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The function of management concerned with demonstrating by example and by teaching,
directing, and motivating employees to perform effectively to achieve the objectives of the
organization is called...?
a.
Leading
b.
Controlling
c.
Planning
d.
Organizing
Phản hồi
The correct answer is: Leading
Câu hỏi 13
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Đặt cờ

The titles Chairman, CEO, and COO are examples of ……?
a.
Entrepreneur.
b.
Middle manager.
c.
First-line manager.
d.
Top manager.
Phản hồi
The correct answer is: Top manager.
Câu hỏi 14
Đúng
Đặt cờ

Top manager spend most of time for ..........?
a.
controlling.
b.
planning.
c.
leading.
d.
organizing.
Phản hồi
The correct answer is: planning.
Câu hỏi 15
Đúng
Đặt cờ

…… is a measure of real output comparing with the intended output?
a.
Effectiveness
b.
Productivity
c.
Organizational performance
d.
Efficiency
Phản hồi
The correct answer is: Organizational performance
CHAPTER 2
Câu hỏi 1
Đúng
Đặt cờ

Analyzing and controlling input, conversion, and output activities belong to ………
a.
Total Quality Management theory.
b.
Operations Management theory.
c.
Management Information System theory.
d.
Quantitative Management theory
Phản hồi
The correct answer is: Total Quality Management theory.
Câu hỏi 2
Đúng
Đặt cờ

Codifying the new methods of performing tasks into written rules and standard operating
procedures is one of the principles developed by ………
a.
Frank and Lillian Gilbreth.
b.
Max Weber
c.
Henri Fayol
d.
Frederick W. Taylor.
Phản hồi
The correct answer is: Frederick W. Taylor.
Câu hỏi 3
Đúng
Đặt cờ

Creating an organizational structure and control system helps managers run an organization
efficiently and effectively. This is ………… theory.
a.
scientific management
b.
quantitative management
c.
contingency management
d.
administrative management
Phản hồi
The correct answer is: administrative management
Câu hỏi 4
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Formal authority derives from one’s position inside the organization is one of the principles of
…………. theory.
a.
b.
c.
d.
Phản hồi
Câu hỏi 5
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Đặt cờ

Learning, perception, motivation, and personality are analyzed ………… in organizational
behavior.
a.
at the individual level
b.
at the organization level
c.
at the industry level
d.
at group level
Phản hồi
The correct answer is: at the individual level
Câu hỏi 6
Đúng
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Quantitative Management is an approach that aims at increasing ……… using mathematical
models and statistical methods.
a.
decision effectiveness
b.
performance
c.
productive capacity
d.
quality of goods
Phản hồi
The correct answer is: decision effectiveness
Câu hỏi 7
Đúng
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Raw materials and skilled people are forces …………. that affects the organization’s operation.
a.
organizational environment
b.
industrial rivalry
c.
procedure, rules of an organization
d.
suppliers, stakeholders
Phản hồi
The correct answer is: organizational environment
Câu hỏi 8
Đúng
Đặt cờ

Redesigning business operations in the production system of goods or services to increase
efficiency. It is concerned with …….
a.
Total Quality Management.
b.
Management Information System.
c.
Quantitative Management
d.
Operations Management.
Phản hồi
The correct answer is: Operations Management.
Câu hỏi 9
Đúng
Đặt cờ

Ways to increase motivation, performance, and retention are developed by…………
a.
Chester Barnard.
b.
Mary Parker Follett
c.
Hugo Munsterberg
d.
Robert Owen
Phản hồi
The correct answer is: Hugo Munsterberg
Câu hỏi 10
Đúng
Đặt cờ

Who believed that workers’ performance was influenced by the total environment in which they
worked?
a.
Mary Parker Follett
b.
Hugo Munsterberg
c.
Robert Owen
d.
Chester Barnard.
Phản hồi
The correct answer is: Robert Owen
CHAPTER 3
Câu hỏi 1
Đúng
Đặt cờ

Raw materials and skilled people are forces of …………. that affect to the organization’s
operation?
a.
suppliers, stakeholders
b.
industrial rivalry
c.
procedure, rules of an organization
d.
organizational environment
Phản hồi
The correct answer is: organizational environment
Câu hỏi 2
Đúng
Đặt cờ

Learning, perception, motivation, and personality are analyzed ………… in organization behavior?
a.
at group level
b.
at organization level
c.
at individual level
d.
at industry level
Phản hồi
The correct answer is: at individual level
Câu hỏi 3
Đúng
Đặt cờ

Codify the new methods of performing tasks into written rules and standard operating
procedures are one of the principles which developed by ……?
a.
Henri Fayol
b.
Max Weber
c.
Frank and Lillian Gilbreth.
d.
Frederick W. Taylor.
Phản hồi
The correct answer is: Frederick W. Taylor.
Câu hỏi 4
Đúng
Đặt cờ

Ways to increase motivation, performance, and retention are developed by.........?
a.
Mary Parker Follett
b.
Robert Owen
c.
Hugo Munsterberg
d.
Chester Barnard.
Phản hồi
The correct answer is: Hugo Munsterberg
Câu hỏi 5
Đúng
Đặt cờ

Redesigning business operations in the production system of goods or services to increase
efficiency. It is concerned with ……?
a.
Quantitative Management
b.
Operations Management.
c.
Management Information System.
d.
Total Quality Management.
Phản hồi
The correct answer is: Operations Management.
Câu hỏi 6
Đúng
Đặt cờ

Analyzing and controlling input, conversion and output activities belong to ………?
a.
Operations Management theory.
b.
Management Information System theory.
c.
Quantitative Management theory
d.
Total Quality Management theory.
Phản hồi
The correct answer is: Total Quality Management theory.
Câu hỏi 7
Đúng
Đặt cờ

Who believed that workers’ performance was influenced by the total environment in which they
worked?
a.
Hugo Munsterberg
b.
Robert Owen
c.
Mary Parker Follett
d.
Chester Barnard.
Phản hồi
The correct answer is: Robert Owen
Câu hỏi 8
Đúng
Đặt cờ

Quantitative Management is an approach that aims at increasing ……… through the use of
mathematical models and statistical methods?
a.
productive capacity
b.
decision effectiveness
c.
performance
d.
quality of goods
Phản hồi
The correct answer is: decision effectiveness
Câu hỏi 9
Đúng
Đặt cờ

To create an organizational structure and control system help managers run an organization
efficiently and effectively. This is ………… theory?
a.
b.
c.
d.
Phản hồi
Câu hỏi 10
Đúng
Đặt cờ

Formal authority derives from one’s position inside the organization is one of the principles of
……. theory?
a.
b.
c.
d.
Phản hồi
CHAPTER 4
Câu hỏi 1
Đúng
Đặt cờ

The level of rivalry among organizations in an industry is?
a.
The more that companies compete against one another for customers
b.
Large customers can bargain to drive down the price of that output
c.
Suppliers can drive up the price of that input
d.
The easier it is for companies to enter an industry
Phản hồi
The correct answer is: The more that companies compete against one another for customers
Câu hỏi 2
Đúng
Đặt cờ

What are the levels of management?
a.
corporate, business, faculty
b.
corporate, business, department
c.
business, division
d.
corporate, business
Phản hồi
The correct answer is: corporate, business, department
Câu hỏi 3
Đúng
Đặt cờ

What is the basic management function?
a.
planning, organizing, leading
b.
Working, organizing, leading, and controlling
c.
organizing, leading, and controlling.
d.
planning, organizing, leading, and controlling.
Phản hồi
The correct answer is: planning, organizing, leading, and controlling.
Câu hỏi 4
Đúng
Đặt cờ

What is the substitute product for Coca cola?
a.
Pepsi Cola
b.
Bottled water
c.
Big cola
d.
All are correct
Phản hồi
The correct answer is: Bottled water
Câu hỏi 5
Đúng
Đặt cờ

Which of the following statements is true?
a.
Planning involves defining the organization’s goals, establishing strategies for achieving those
goals, and developing plans to integrate and coordinate work activities
b.
“Planning” is only used to large companies
c.
When we use the term planning, we mean informal planning.
d.
Specific goals covering a specific time period are undefined
Phản hồi
The correct answer is: Planning involves defining the organization’s goals, establishing strategies
for achieving those goals, and developing plans to integrate and coordinate work activities
Câu hỏi 6
Đúng
Đặt cờ
Which of the following statements is wrong?
a.
Both the differentiation strategy and the low-cost strategy are aimed at serving many or most
segments of a particular market
b.
An organization becomes stuck in the middle when its costs are too high to compete with the
low-cost leader or when its products and services aren’t differentiated enough to compete with
the differentiator
c.
In a low- cost strategy, the true winner is the company with the actual highest cost in the market
place.
d.
A company that competes by offering unique products that are widely valued by customers is
following a differentiation strategy
Phản hồi
The correct answer is: In a low- cost strategy, the true winner is the company with the actual
highest cost in the market place.
Câu hỏi 7
Đúng
Đặt cờ

Why do we have to apply scenario planning?
a.
Have an opportunity
b.
All are correct
c.
Decrease risks
d.
Decrease costs
Phản hồi
The correct answer is: All are correct
Câu hỏi 8
Đúng
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Why should managers plan?
a.
All are correct
b.
Planning minimizes waste and redundancy
c.
Planning reduces uncertainty by forcing managers to look ahead
d.
Planning provides direction to managers and nonmanagers alike
Phản hồi
The correct answer is: All are correct
Câu hỏi 9
Đúng
Đặt cờ

“Specialty” is the meaning of what following approach strategy?
a.
Focused
b.
Low-cost
c.
All are correct
d.
Differentiation
Phản hồi
The correct answer is: Differentiation
Câu hỏi 10
Đúng
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“S” in SMART stand for?
a.
Specific
b.
Strength
c.
Special
d.
Satisfy
Phản hồi
The correct answer is: Specific
CHAPTER 5
Câu hỏi 1
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Which factors are important determinants of the type of organizational structure design?
a.
Technological, ethical, economic, social factors
b.
Environment, strategy, technology, human resources of an organization
c.
Political, social, economic, legal factors
d.
Political, ethical, economic, environmental factors
Phản hồi
The correct answer is: Environment, strategy, technology, human resources of an organization
Câu hỏi 2
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An organizational structure in which each product line or business is handled by a self-contained
division. It is called .....
a.
geographic structures
b.
product structure
c.
matrix structure
d.
functional structure
Phản hồi
The correct answer is: product structure
Câu hỏi 3
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..........is the process by which a manager shares performance appraisal information with a
subordinate and develops a plan for the future development of that subordinate.
a.
Performance feedback
b.
Recruitment
c.
Training
d.
Selection
Phản hồi
The correct answer is: Performance feedback
Câu hỏi 4
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Human resource management includes all the activities managers engage in to .......... and to
ensure that they perform at a high level and contribute to the accomplishment of organizational
goals.
a.
appraisal and feedback
b.
recruitment and selection
c.
attract, develop and retain employees
d.
pay and benefits
Phản hồi
The correct answer is: attract, develop and retain employees
Câu hỏi 5
Đúng
Đặt cờ

In which of the following types of organizational structures are employees referred to as two-
boss employees?
a.
Product structure
b.
Matrix structure
c.
Functional structure
d.
Geographic structure
Phản hồi
The correct answer is: Matrix structure
Câu hỏi 6
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The process by which managers decide how to divide tasks into specific jobs. It is called .......
a.
job enrichment
b.
job simplification
c.
job design
d.
job enlargement
Phản hồi
The correct answer is: job design
Câu hỏi 7
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...........is the process by which managers create a specific type of organizational structure and
culture.
a.
Economies of scale
b.
Contingency planning
c.
Organizational design
d.
Forward vertical integration
Phản hồi
The correct answer is: Organizational design
Câu hỏi 8
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The idea behind the concept of job enrichment is that:
a.
increasing the range of tasks performed by a worker reduces boredom and fatigue.
b.
increasing the number of tasks performed by a worker reduces the need for additional human
resources.
c.
reducing the number of tasks that each worker performs simplifies their jobs.
d.
increasing workers’ responsibility increases their involvement in their jobs.
Phản hồi
The correct answer is: increasing workers’ responsibility increases their involvement in their jobs.
Câu hỏi 9
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A ........refers to an organizational structure composed of all the departments that an organization
requires to produce its goods or services.
a.
functional structure
b.
product team structure
c.
product structure
d.
matrix structure
Phản hồi
The correct answer is: functional structure
Câu hỏi 10
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The ........... component of human resource management encompasses the steps that managers
take to develop and maintain a good working association with the workers' unions that
represent their employees’ interests.
a.
performance appraisal and feedback
b.
recruitment and selection
c.
labor relations
d.
pay and benefits
Phản hồi
The correct answer is: labor relations

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