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Textbook Leadership Through Trust Leveraging Performance and Spanning Cultural Boundaries 1St Edition Gus Gordon Auth Ebook All Chapter PDF
Textbook Leadership Through Trust Leveraging Performance and Spanning Cultural Boundaries 1St Edition Gus Gordon Auth Ebook All Chapter PDF
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LEADERSHIP
THROUGH TRUST
Leveraging
Performance and
Spanning Cultural
Boundaries
Gus Gordon
Leadership through Trust
Gus Gordon
Leadership through
Trust
Leveraging Performance and Spanning Cultural
Boundaries
Gus Gordon
University of Texas at Tyler
Tyler, TX, USA
This book merely adds a drop in the ocean of literature already written
on leadership. The difference I hope to make with this book is the con-
nection of the theory of leadership to the practice of leadership as a lived
experience. I have been fortunate in that I have a foot in both worlds
and hope to make a difference with academics who teach and research
leadership, as well as practitioners.
Many books on leadership by, or about, famous and effective leaders
in business, military, and political life relate successful tales of effective
leaders in various situations and contexts. These books highlight lead-
ers’ personality traits and successful strategies for leading organizations
and people toward success. If these books have a deficiency, from an aca-
demic standpoint, it is their lack of grounding in theory.
The result is a varied mix of tales of great leaders in various contexts.
Many readers can relate to these books on the basis of profession, con-
text, and/or personality or character traits. However, unless a reader can
relate to a specific similar profession, context, situation, or personality
and character trait, these books may have limited meaning since they lack
a theoretical underpinning that can provide universal insight and under-
standing to all readers.
Nevertheless, leadership studied purely as an academic concept is
abstract. Often books and research articles are littered with the “dos”
and “don’ts” of leadership and flowery statements grounded in purely
academic terms. Leadership, as practiced in a world chock full of random
vii
viii Preface
Book Summary
Chapter 1 discusses many of the leadership typologies generally consid-
ered appealing explanations for leadership in academia. Over time one
or more of these theories have occupied a place in academic leadership
research as the fad of the moment while research evolved. Leadership
constructs may manifest themselves slightly differently in specific con-
texts, but I contend that effective leadership must have as its base a rela-
tionship of earned trust between the leader and followers. Furthermore,
categorizing leadership theories is not a realistic strategy to understand
effective leadership. This is because most behaviors of effective leaders
are a mix of academic leadership theories so that the lines become too
blurred to use a specific theory as a recipe for leadership. Nevertheless,
due to the pervasive use of categorized theories of leadership in the lit-
erature, they are discussed in this chapter by leadership typology.
Chapter 2 explores the idea that leadership can have an impact on the
organization’s performance. Anecdotal evidence supports the common
sense idea that leadership does influence organizational outcomes. This
chapter reviews past research on the links between organizational perfor-
mance and leadership. Additionally, some non-academic references about
the impact of leadership on organizational performance are included.
Trust is a foundational element of all types of relationships. The con-
cept of trust is woven through the fabric of leadership, which requires
Preface xiii
xv
Contents
7 Concluding Thoughts 83
Bibliography
87
Index
95
xvii
List of Figures
xix
List of Tables
xxi
CHAPTER 1
Authors have written about leadership for centuries. In the process, hun-
dreds of thousands of pages have been written on leadership. An entire
industry on leadership development has been spawned. Spending on
leadership programs is said to be above $15 billion dollars per year in the
USA.1 And, yet, the secret of effective leadership remains something of a
mystery.
Transactional Leadership
The early leadership research was almost exclusively focused on transac-
tional behaviors. Burns (1978) indicated that transactional behaviors are
based on exchange processes in which the leader enables a subordinate
to earn rewards based upon the subordinate’s efforts. Transactional lead-
ers articulate what is expected from their followers, provide constructive
feedback on followers’ progress toward objectives, and explain how they
will be rewarded (Vera and Crossan 2004).
By goal-setting for employees, transactional leaders are able to con-
nect subordinate behaviors to desired outcomes and rewards. It is
thought that in this way a leader can effectively provide a roadmap to fol-
lowers enabling them to reach individual, as well as organizational goals.
It is commonly understood that a transactional leadership para-
digm establishes three constructs: contingent reward, active manage-
ment by exception and passive management by exception (Judge and
Piccolo 2004). The contingent rewards construct is the process of set-
ting and clarifying goals for which the subordinate is rewarded if goals
are achieved. Active management by exception is a process whereby the
leader is constantly monitoring the subordinates’ progress toward pre-
established goals. On the other hand, passive management by exception
is a philosophy that requires the leader to intervene only if subordinate
behavior has led to a possible exception with regard to achievement of
pre-established goals.
According to Avery (2004), transactional leaders often adopt a con-
sultative style, yet do not empower followers. A transactional leader
focuses on processes as a means of maintaining control and pays close
attention to efficiency (Bass 1985). As a result, transactional leadership is
usually more effective in stable and predictable environments.
TRANSFORMATIONAL LEADERSHIP 3
Transformational Leadership
Many researchers believe that transformational leadership is a natural
extension and evolution of transactional leadership. Transformational
leadership, also known as visionary or charismatic, is represented by
leadership behaviors that are associated with promoting a transform-
ing vision for the organization and involving an emotional commitment
of employees in the process (Jing and Avery 2008). It is thought that
transformational leaders inspire increased enthusiasm and commitment
to organizational goals. Transformational leadership is based on the idea
that a leader can transform or change subordinates’ values and attitudes
so that they perform beyond expectations.
Transformational leadership is clearly a higher level leadership than
transactional leadership in that it appeals to employees on a higher plane
than transactional leaders because it focuses on something beyond mere
rewards and processes. A transformational leader will offer an inspiring
mission and vision for the organization and its employees.
Normally transformational leaders empower employees to a greater
extent than in transactional leadership. However, transformational
leadership can create disappointment in followers if goals are not met
because of the amount of emotional investment that a transformational
leader has stimulated in followers.
Podsakoff et al. (1990) identified six behaviors that are associated with
transformational leadership: articulating a vision, providing a behavioral
role model, fostering group goals, setting high-performance expecta-
tions, providing support of individual subordinates, and intellectual stim-
ulation. Podsakoff et al. (1990) empirically tested the results of a sample
of managers in a multinational firm and found that transformational
leader behaviors impact organizational citizenship behaviors in an indi-
rect manner and that the effects are mediated through followers’ trust in
their leader.
In research on transformational behaviors, Kouzes and Posner (1993)
found five factors that were related to leadership: risk taking, inspiring a
shared vision, enabling others to act, modeling the way, and encouraging
4 1 BASIC ACADEMIC THEORIES OF LEADERSHIP
the heart. Kent et al. (2001) in similar research found the following five
factors related to leadership behaviors: visualizing greatness, empower-
ing the “we,” communicating for meaning, managing one’s self, and care
and recognition.
Transformational leadership is more focused on visionary and inspira-
tional behaviors than transactional leadership. Accordingly, it is posited
this type of leader will function better in an environment where organi-
zational change is required.
Vera and Crossan (2004) indicate that, as a practical matter, lead-
ers demonstrate both transactional and transformational behaviors. In
a meta-analytic test of the validity of transformational and transactional
leadership theories, Judge and Piccolo (2004) found that both theories
are highly related, and it is difficult to separate their impact. In other
words, even though academic researchers have identified different pure
theories, in practice the lines are blurred, as leaders display both sets of
qualities.
Trust Leadership
Trust and related concepts are intuitively woven through the fabric of
leadership. Trust has been empirically validated as an important variable
through leadership research. Trust is generally considered to be defined
through some notion of risk and/or willing vulnerability to the actions
of others (Rousseau et al. 1998).
As mentioned above, both transformational and LMX research rely
on trust as an important component to effective leadership (Kirkpatrick
and Locke 1996), whereas transactional leaders focus on equity through
a system of rewards (Dirks and Ferrin 2002). It would seem obvious that
creating trust relies on a type of social process that is related to LMX. In
fact, it has been theorized that trust can be gained by the leader through
establishing a social exchange relationship and showing concern and
respect for subordinates (Jung and Avolio 2000).
Mayer et al. (1995) developed a model reflecting a subordinate’s
propensity to engage in behavior that puts he or she more at risk. They
found that trusting behavior is based on the subordinates’ perceptions of
the leader’s integrity, capability or benevolence. Conversely, Mayer and
Gavin (1999) propose that subordinates will be detracted from perfor-
mance if they believe they cannot trust their leader.
Furthermore, trust is considered to be reinforced through iterative
processes (Butler 1991) and concepts of benevolence and caring are con-
sidered to be part of the process that builds trust (Mayer et al. 1995;
Jung and Avolio 2000). Gillespie and Mann (2004) concluded that vari-
ous transformational leadership behaviors, including acting in a manner
designed to build respect and confidence in employees, accounted for
the majority of trust that employees felt toward their supervisor.
Tyler (2003) notes that trust enables cooperation, and Bijlsma and
Koopma (2003) claim trust facilitates discretionary effort on the part
of subordinates. Sharkie (2009) argues that discretionary effort, or per-
formance beyond organizational expectations, is critical due to the fact
that employment contracts cannot contemplate all of the future demands
on subordinates. Accordingly, trust is considered an important aspect in
leader-follower relationships.
In fact, Martin (1998) believes the most important component for
leadership is the ability to engender trust in followers. Subordinates who
feel trusted are more motivated and energized (Fairholm 1991).
6 1 BASIC ACADEMIC THEORIES OF LEADERSHIP
Cross-cultural Leadership
The seminal study on the effects of culture on management and leadership
was conducted by Hofstede (1980). He found three reasons for cultural
differences between countries: political, sociological and psychological.
Political differences arise because countries have different political institu-
tions and legal systems. Sociological differences arise because citizens from
different countries identify with their home country and their local society
and mores. Psychological differences result from early life experiences that
are partially produced as a result of the other two differences.
He concluded that employee values reflected consistent differ-
ences between countries. The criteria identified with the cultural values
between countries that differed were individualism versus collectivism,
power distance, uncertainty avoidance, and masculinity versus femininity.
Clearly, this conclusion has important implications for leaders managing
in cross-cultural contexts.
In a study similar to Hofstede, Laurent (1983) surveyed 817 man-
agers from 10 different countries and also found that national culture
affects perspectives concerning a manager’s role, creating clear implica-
tions for leadership. However, Laurent’s and Hofstede’s research could
be of limited relevance today. That is, globalization was in its nascent
stages at the time of the surveys and vestiges of cultural distinctions
could be stronger in the 1970s and 1980s than they are currently.
Nevertheless, more recently Meyer (2014) developed scales utilizing
eight dimensions to illustrate cultural differences. Like Hofstede, she
believes that historical factors within a country can impact an individual’s
values and distinguish individuals’ perceptions from those of different
countries. While she believes that human needs and motivations may be
universal, their cultural perspective will cause those in different cultures
to understand the world in different ways. This will clearly have implica-
tions for leading and managing across cultures.
Accordingly, global leadership has emerged as a separate stream of
research due to globalization. Wanasika (2009) developed a conceptual
framework based on previous research that purports to capture the essen-
tial characteristics of a strategic leader in a global, or cross-cultural, envi-
ronment. Those characteristics are propensity to act, propensity to take
risks, absorptive capacity and future orientation. He argues that these
characteristics are necessary to lead an organization toward a strategic
focus when faced with global competition.
10 1 BASIC ACADEMIC THEORIES OF LEADERSHIP
P ERHAPS you have heard people say that it is not good to sleep
in a room with plants.
They say this, because they have heard that at night the plant
does not give out oxygen, but that it does give out the poisonous
carbonic-acid gas.
Now, you children know that part of this statement is true.
You know that the plant cannot give out oxygen at night, because
at that time there is no Sunbeam about to help Leaf Green tear apart
carbonic-acid gas and send the oxygen back into the air.
But how about the other part of the statement?
Is it true that at night plants give out the poisonous carbonic-acid
gas?
Both day and night, plants give out carbonic-acid gas; for though
plants, save in the sunlight, cannot eat by means of their little green
cells, they can breathe through the tiny mouths (Fig. 137) on the
under side of the leaf by night as well as by day.
And when either a plant or an animal breathes, it takes the life-
giving oxygen from out the air mixture, and keeps it for its own use.
But poisonous carbonic-acid gas is sent back into the air. Now, the
question is, whether a plant does most good or most harm to the air
by taking in and sending out the different gases.
Of course, it does good when it lets the oxygen out through its cell
walls, and stores away the carbon within itself; and it may seem to
do harm when through its leaf mouths it breathes in oxygen and
breathes out carbonic-acid gas.
There is only one key to unlock the matter, and that is this,—to find
out whether the plant does most towards poisoning or towards
purifying the air.
And that has been found out already.
Wise men say that Leaf Green and Sunbeam do much more good
to the air than the little breathing mouths do harm. The two good
fairies take away a great deal of poison, and send back a great deal
of the helpful oxygen; while the tiny mouths neither rob the air of
much oxygen nor give it much poison. Indeed, the harm they do is so
small compared with the great good accomplished by Leaf Green
and Sunbeam, that even at night you need not worry at the thought
that you have plants in your room.
Perhaps you wonder that a plant does these two things that are so
exactly opposite to each other.
But a plant must breathe as well as eat; for when it breathes, it
takes in the precious oxygen which is just as necessary to its life as
to ours.
In summer, by the dusty roadside, you see plants almost white
with dust, looking quite ill and lifeless.
And they are both ill and lifeless; for their little leaf throats are so
choked that they cannot breathe in the oxygen they need, and in
consequence they are being slowly suffocated.
THE DILIGENT TREE
Fig. 138
So by the way in which a tree sheds the rain, you can tell just
where its root branches reach out underground.
In smaller plants you see much the same thing. Fig. 138 shows a
plant called the Caladium. You can see that the raindrops must roll
outward down these leaves, and fall upon the earth just above the
tips of the root branches.
Fig. 139 shows you the rhubarb plant. This has quite a different
sort of root. Now, if the rhubarb leaves were like those of the
Caladium, unless the rhubarb root-branches changed their direction,
these root-branches would grow very thirsty indeed.
Fig. 139
But as it is, the water pours down these leaves toward the center
of the plant, and reaches the ground almost directly over the straight,
fleshy root, with its downward-growing branches; and we see that
these root-branches are watered by the leaves above just as
carefully as are those of the Caladium.
By knowing one thing about a plant, often you can guess that
another thing is so.
You understand now that when the leaves of a plant shed rain
water after the fashion of the Caladium, the chances are that its root-
branches spread out as far as the drip of the water; and that the root
of the rhubarb points almost straight downward, is told you by the
drip of water from the rhubarb leaves.
LEAF VEINS
S OME time ago you learned that from the stem of a plant you
could guess the number of seed leaves which it brought into the
world, and that in the same way from the seed leaves you could
guess what kind of a stem it would build up.
From the way in which a leaf is veined you can guess both of
these things. You can guess what sort of a stem belongs to the plant,
and with how many seed leaves it began life.
When the little veins run in and out, forming a sort of network, we
say that the leaf is “net-veined.”
Fig. 140
Fig. 141
Fig. 142
These leaves of the quince (Fig. 140), the maple (Fig. 141), and
the basswood (Fig. 142) are all net-veined.
Net-veined leaves are borne by plants which brought into the
world more than one seed leaf; and with the net-veined leaf we can
expect to find that stem which comes with more than one seed leaf,
—a stem where the skin or bark, the woody rings, and the soft
central pith, are clearly separated one from another.
Fig. 143
Fig. 144
But a leaf such as that in Fig. 143 or that in Fig. 144, where the
veins do not branch off in a network, but run in unbroken lines side
by side,—such leaves as these tell you that they are borne by plants
which started life with only one seed leaf, and which have such a
stem as the cornstalk, where you see no woody rings or central pith.
These leaves are called “parallel-veined.”
I fear that you find all this a little difficult to understand and to
remember; but if you read it patiently, when you study the botany for
older children, I think it will come back to you and make your lessons
easier.
LEAF SHAPES
Fig. 145
It is much easier to describe some new plant we have met on our
walks if we remember the shape of its leaves.
Next summer I hope you will make a collection of leaves, pressing
and keeping them. I think you will be amazed at their great variety in
shape.
Fig. 146
Some you find long and narrow, others almost round. Some are
arrow-shaped, others star-shaped, others needle-shaped (Fig. 145).
Some are three-pointed like the maple leaf (Fig. 146); others deeply-
parted, like the oak leaf (Fig. 147).
Fig. 147
Sometimes a large leaf is cut up into several little leaves. These
little leaves are called “leaflets.”
Fig. 148
Fig. 149
The locust leaf (Fig. 149) is cut into a great many leaflets.
The edge of one leaf (Fig. 150) is smooth, while that of another is
cut into little teeth (Fig. 151) like the teeth of a saw.
Fig. 150
Fig. 151