The Recruitment Team,

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Center, India
Subject: Expression of interest for the Amazon’s Pathways Manager role
Dear Sir/Madam,
It gives me immense pleasure to express my interest in Amazon’s Pathways Manager program. As Amazon has established
itself as the leader in India’s budding e-commerce market, through its concentrated focus on customer and process excellence,
I believe Amazon will provide me with the right environment to reach the pinnacle of my all-round development. Amazon’s
Pathways Manager role has especially caught my attention as it would provide me with the opportunity to lead a team of
high-performing individuals while solving challenging problems related to mitigating supply chain risks. My versatile
experiences in Operations management, Supply chain management and Customer engagements at BPCL have made me a
fitting leader for the Pathways Manager role. In this letter, I would like to highlight a few instances highlighting my key
strengths relevant to this role.

Ownership mindset
When my dad once told me that taking ownership is all that matters, I took those words to be sacred. These words shaped
my attitude and drove my efforts when a labour strike was stopping me from delivering my objective. Although finding a
solution to the problem was my manager’s responsibility, I nevertheless took the initiative. I went beyond my scope to
convince my team, including my seniors to continue operations despite the strike. I took the lead, laid down the action plan
& guided my colleagues to complete each step of the process which was supposed to be done by the labourers. Under my
leadership, we completed the task at hand within the stipulated time frame. This successful move of mine sent a strong signal
to the union that they were not indispensable, and we used it to our advantage while negotiating the call off the strike.

Customer centricity
My experience in retail sales developed an instinct in me to always keep the customers first. As the logistics planning officer
for Kerala, I had to make several decisions for my customers while taking operation compliance roadblocks in my stride.
During one instance an outlet in Kochi was rendered non-operational due to a sudden breakdown of a dispensing unit. If an
additional truckload reached the outlet, the sales could be restarted, but as there were no planned shipments, any new
shipments would be delayed by the city traffic for at least 3 hours. For me personally, not being able to service my customers
for even 5 minutes hurt. Eager to find a quick resolution, I quickly pulled the latest dispatch data and with the help of the
tracking system, located the nearest loaded truck. I diverted the truck to the outlet and took post-facto approvals to save
time, and was subsequently appreciated for my proactive efforts by my seniors.

Talent Identification and Development

When I joined as the Area sales manager, I was handed over a tough sales area that had been unsupervised for the previous
3 months, and my first assignment was to revive a defunct outlet. I understood that a major part of the Herculean task could
be solved if I could find and mentor the right person to manage it. I quickly formulized key metrics to identify & develop a
capable ad hoc dealer. The diligent transformation of the outlet through dealer handholding gained me ₹36.42cr business,
yearly. This growth helped me mop-up a major volume and become the market leader in my sales area.

Innovation & Simplification

Asking the right questions has always helped me, and a decisive question I always ask myself is, “What are the advantages
and disadvantages of this process?”. This question always leads me to find bottlenecks, develop new paths, and consequently
simplify processes. As the logistics officer for Kerala, my main objective was to ensure smooth & consistent supplies to the
outlets across the state. When I took charge of the role, the situation was poor due to the deteriorating relationship between
BPCL and the drivers’ unions. After a few weeks in the role, I realized that the root cause of this deterioration was the unequal
monthly load distribution to the trucks. There was no concrete system to carry out this allocation. Hence, I developed a
performance-based automatic truckload allocation to outlets. Firstly, the model ranked the outlets in the order of priority
based on daily sales & stock availability. Then the trucks were selected based on the driver’s & truck’s track record which
includes conduct & distance run, & the outlet’s round-trip distance. The eventual equal distribution helped assuage the driver
unions, develop good relationships, reduce complaints and cut down strikes to “zero”.

With a strong operational background, ISB has been an inflexion point in my learning curve. Courses such as Logistics and
Supply Chain Management, Operations Management & Business analytics using Data mining have broadened my
understanding of the operations domain.

Amazon stands out for me with its customer centricity, fast-paced execution and collaborative culture. I believe that my
professional experiences in working across various verticals and geographies, and leading people from different economic,
cultural and social strata of the society, makes me a highly eligible candidate for the senior role of Pathways Manager. As
clearly demonstrated through my track record, Amazon’s leadership principles resonate with my work culture, and as a
result, drive my resolve to be part of Amazon.

I look forward to discussing my candidature and potential contributions to the firm in person. I am attaching my resume for
your kind perusal.
Yours Sincerely,
-S-
-S-
EDUCATION
Indian School of Business - PGP| Intended majors in Operations and Finance Apr’19 – Apr’20
• Campus Finalist (6/100+ teams) in Mahindra War Room by designing a customer experience enhancing strategy using latest technology
• Events Team Lead of Manufacturing and Operations Club: Conducted 30+ events including alum connects, industry treks & workshops
o Designed & organized 2 events, with highest registrations, for Advaita, ISB's Management festival, with major industry sponsorships
• Engagement Coordinator, Pro bono Consulting: Developed ₹7.2Cr annual fundraising strategy for Million Sparks Foundation (EduTech)
o Analyzed 25+ investors & devised metrics to assign probability of them investing; Optimized targeted pitching & marketing
National Institute of Technology, Trichy - B.Tech |Mechanical Engineering Jul’11 – May’15
• Technical Lead of 25-member Automobile team; Won Runner-up (out of 100 teams) in Student BAJA India 2015
• Head of Safety team; Won Safety award (out of 160 teams) in BAJA SAE India 2014 (All-Terrain Vehicle competition)
• Awarded 1st rank out of 900 students in O P Jindal Engineering and Management Scholarship for academic and managerial excellence
• Achieved 1078 rank (top 0.01%) in AIEEE & awarded Central government’s scholarship of ₹1.4 lacs
WORK EXPERIENCE
Bharat Petroleum Corporation Ltd May’15 – Mar’19
Executive Operations (Retail) - 3.8yrs of experience across Operations, Logistics & Retail Sales.
• Handled end to end logistics of mid mile (12 locations; ₹2060cr revenue/month) & last mile (280 outlets; ₹745cr revenue/month) deliveries
• Delivered on Stakeholder development, Network Expansion & Brand Footprint Development in a district with 54 dealerships
Process Improvement Initiatives:
Cost Control: Reduced 27% of total cost of Kochi distribution center by leading a team of 3 sub-ordinates & 32 operators
• Achieved a 31% reduction in penalties to dispatches ratio by optimizing usage of railways’ machinery within time limit
• Prevented ₹12.6lacs worth leakage losses through identification, modification & monitoring of critical equipment
o Pioneered (1st in the firm) consolidated document, mapping the department’s fixed assets over a geographic area of 4 acres in 10 days
Supply Chain Management: Led the logistics team in ensuring supplies to generate 21% growth in sales revenue in 2018-19
• Strengthened last mile deliveries to achieve No.1 position with ~1.5% market share growth in fuel sales in Ernakulam territory
o Achieved “Zero stock-outs” across Kerala by ensuring product availability at all touchpoints
o Ensured 33% more supplies to retail outlets than competitors during the Kerala floods and 3 strikes
▪ Organized truck availability during crisis situations through recognizing & incentivizing transporters & truck drivers
o Enabled ~60% stock maintenance at outlets (20% more than National) by monitoring through Automation system & executing supplies
• Saved ₹8.6lacs yearly in over-time costs through 54% reduction of additional 336 man-hours by improving efficiency
o Developed a truck allocation model in MS Excel based on driver’s & truck’s track record, attendance & distance run
o Leveraged Operations’ automation data & tools to maximize the facility capacity utilization & improve due diligence
o Reduced cycle time by identifying & addressing bottlenecks through training staff & upgrading machinery
Leadership & Stakeholder Management:
• Led cross-functional team of 67 for safely dismantling & scrapping a ₹4.5cr worth unit in 6 months instead of 8 months
o Trained & monitored all members to follow safe operating practices, identify unsafe conditions & use fire safety equipment
• Mentored 3 sub-ordinate officers and 10 trainees (technicians) in operating & troubleshooting the equipment in railway dispatch unit
• Trained 300+ tank truck drivers to ensure safe driving practices and follow SOP during the filling & decanting operations
• Achieved an 80% reduction in man-hours downtime despite 20% y-o-y growth in truck dispatches by fostering employee satisfaction
o Achieved Zero strikes caused by unionized workforce through feedback oriented process improvements & relationship building
• Gained ₹36.42cr business by reviving a defunct outlet through formulizing key metrics to identify & develop capable ad hoc dealer
• Led cross-functional team of 738 stakeholders, including dealers, vendors, salesmen & workers to manage business worth ₹320cr
Project Management:
• Accomplished 18 major (>₹20lacs) & 60 minor upgrades of outlets to build brand visibility (IRR >16%)
o Achieved 17% faster completion by dynamic project allocation to vendors based on current performance & allocation vs capacity
• Network Expansion: Achieved a 10% increase in dealerships compared to market avg of 5% by commissioning 5 new outlets
o Reduced 22% of outlet commissioning lead time through handholding applicant & representing to govt authorities
• Reduced 85% of customer churn rate during demonetization by enrolling 100% of dealers into BPCL’s e-wallet, & 90% into Paytm
• Achieved 42% reduction in customer complaint resolution time by upgrading 200% more outlets with automation
• Commissioned branded petrol in 40% of outlets; conversion rate of 7%, which was 11% above the national average
Negotiation and deal-making:
• Saved ₹7.4lacs yearly by negotiating 6% in pricing & 6% in workforce reduction leveraging long term contracts
• Negotiated 88% lower rent than the market in Tamil Nadu for a new company outlet in a prime area.
• Secured lease at 44% lower rent than the market for an additional 29 yrs for a high selling outlet (₹29.52 cr yearly)
Achievements:
• Awarded the national level best supply location as a result of my leadership & consistent efforts
• Accomplished ‘Zero Reportable Accidents’ in FY 17 at retail outlets & in FY 18 & 19 at distribution centre’s shop floor
• Recognized ‘Best Trainer’ for delivering 1340+ training hours on Customer service and Safety to 170+ driveway salesmen
• Attained No.1 position in diesel sales market share growth (~2%). Secured a 10% growth in revenues crossing ₹319cr in 2016-17
Certifications: Certified Lean Six Sigma Green Belt by KPMG & On the job experience in ERP SAP, MS Excel & PowerPoint
EXTRACURRICULARS AND LEADERSHIP POSITION
Leadership: • Vice-Captain of Athletics Team of NIT Trichy: Organized a national level sports event with 9 events, 25+ colleges & 2250+
participants & Mentored the 20-member Athletics team for National sports events
 • Technical & Safety head of NITT’s Automotive club: Guided the 25-member team by developing a charter, organizing
brainstorm sessions for design development and scheduling work with optimized resource utilization
Interests: International FIDE rating of 1649 & 4th position in CBSE South Zone Team Championship in Chess