Continuance

commitment
Job

Company policy Continuance

and support commitment
H1
Organizational
Job satisfaction commitment

Normative commitment

pay

Co-workers

customers

Multifaceted job satisfaction (Corner et al., 1989):

Job
1. My work gives me a sense of accomplishment/ Công việc của tôi cho tôi cảm giác đạt được thành tựu
2. My job is exciting./ Công việc của tôi thì thú vị
3. My work is satisfying./ Công việc của tôi khiến tôi cảm thấy hài lòng
4. I’m really doing something worthwhile in my job./ Tôi thực sự đang làm điều đáng giá trong công việc
của mình

Company policy and support

1. Management is progressive./ Việc quản lý của công ty thì tiến bộ
2. Top management really knows its job./ Ban lãnh đạo cấp cao thực sự biết công việc của mình
3. Company operates efficiently and smoothly./ Công ty vận hành hiệu quả và trơn tru
4. driver receive good support from the head office./ Tài xế nhận được sự hỗ trợ tốt từ trụ sở chính

Pay
1. My pay is low in comparison with what others get for
similar work.*/ Lương của tôi thấp hơn so với những người làm công việc tương tự
2. I’m paid fairly compared with other employees./ Tôi được trả một cách tương xứng như những người
đồng nghiệp khác
3. My income is adequate for normal expenses./ Thu nhập của tôi đủ cho các chi phí thông thường

4. I’m very much underpaid for the work I do./ Tôi được trả thấp hơn những gì tôi làm.

Co-workers
1. My fellow workers are selfish.*/ Đồng nghiệp của tôi thì ích kỷ
2. My fellow workers are pleasant./ Đồng nghiệp của tôi thì dễ chịu
3. The people I work with are very friendly./ Những người tôi làm cùng thì thân thiện

Customers
1. My customers are understanding
2. My customers are loyal.

3. My customers are unreasonable.*

4. My customers expect too much from me.*

5. My customers blame me for problems that I have no control over.*

6.

Organizational commitment

Factor 1: Affective Organizational

1. I would be very happy to spend the rest of my career with this organization.
2. I really feel as if this organization’s problems are my own.
3. I do not feel a strong sense of “belonging” to my organization. (R)
4. I do not feel “emotionally attached” to this organization.
5. I do not feel like “part of the family” at my organization.
6. This organization has a great deal of personal meaning for me.

Factor 2: Continuance Organizational

1. Right now, staying with my organization is a matter of necessity as much as desire.
2. It would be very hard for me to leave my organization right now, even if I wanted to.
3. Too much of my life would be disrupted if I decided I wanted to leave my organization.
4. I feel that I have too few options to consider leaving this organization.
5. If I had not already put so much of myself into this organization, I might consider working
elsewhere.
6. One of the few negative consequences of leaving this organization would be the scarcity of available
alternatives.

Factor 3: Normative Organizational

1. I do not feel any obligation to remain with my current employer.
2. Even if it were to my advantage, I do not feel it would be right to leave my organization now.
3. I would feel guilty if I left my organization now.
4. This organization deserves my loyalty.
5. I would not leave my organization right now because I have a sense of obligation to the people
in it.
6. I owe a great deal to my organization.