To: opdirector@officegreen.com; hrspecialist@officegreen.

com;
srvp@officegreen.com; proddirector@officegreen.com

Subject: Decision required about delivery rates increase to keep Project Plant Palson
track

Dear All,

I hope this email finds all of you well. My name is PM and I am the project manager of Plant
Pals project, which is scheduled to launch next month.

While in testing phase, we encountered a problem with plants delivery rates to customers
which is around 80%. Customer satisfaction has suffered and some customers already
canceled their subscriptions.

The on-time delivery rate should be raised to at least 90% to avoid sending the next batch out
late. A delay could create more issues like setting back the project timeline, risking product
quality and hurting revenue.

To avoid losing customers I would like to propose delivering a free round of new plants as
compensation and to increase the delivery rate we should hire more drivers from X company
with has a 5-star rating of delivering goods on-time.

Are you available for a meeting tomorrow to discuss the ideas and agree on next steps?
Please propose a convenient time which works best for you.

Thank you in advance for your support!

PM