TOEIC Listening Chép Chính Tả

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TOEIC Listening
V Ớ I P H ƯƠN G P H Á P C H É P C H Í N H T Ả
Biên soạn & Tổng hợp : Tiế ng Anh Cô Hà Hà

LỜI NÓI ĐẦU
Trung tâm Tiế ng Anh Cô Hà Hà
TOEIC đang là một trong các chứng chỉ hàng đầ u ở thị trường Việt Nam dùng
để đánh giá năng lực ngoại ngữ ở nhiề u môi trường, như là: đầ u vào/đầ u ra
của các trường đại học, kỳ đánh giá năng lực/tăng lương định kỳ ở các công
ty. Hơn hế t là dùng để giao tiế p và sử dụng tiế ng Anh trôi chảy ở môi trường
làm việc đa quố c gia. Ngoài chứng chỉ TOEIC Listening & Reading, xu hướng
học TOEIC Speaking & Writing để phát triển đồ ng đề u 4 kỹ năng trong tiế ng
Anh Nghe - Nói - Đọc - Viế t.
Tiế ng Anh Cô Hà Hà xin được giới thiệu đế n các em học viên tài liệu 'Tăng
điểm TOEIC Listening - Với phương pháp chép chính tả' được trình bày chi
tiế t và sát sao với xu hướng đề thi các năm gầ n đây, cập nhật cho các
năm tới.
Đầ u sách này được trình bày theo định dạng giúp người học có thể hoàn toàn
theo sát dù đang ở bấ t kỳ trình độ nào : Câu hỏi/Dạng bài theo phầ n theo
phầ n, câu được đục lỗ và phầ n nghe tương ứng.
TỔNG HỢP BỞI

Cô Hà Hà
năm 2023
TÀI LIỆU TỔNG HỢP TẶNG MIỄ N PHÍ

Facebook: Tiế ng Anh Cô Hà Hà Group (FB): Đề thi TOEIC 4 Kỹ Năng
Test 1: Part 1
SET 1
Picture 1.
Key:
(A) One of the men is __________ on
a __________.
(B) One of the men is __________ his
watch.
(C) One of the men is __________ in a
__________.
(D) One of the men is __________
pens from a box.
Picture 2.
Key:
(A) They're __________ a picture on a
wall.
(B) They're __________ the table.
(C) They're __________ a window.
(D) They're __________ some
__________.
Page 1 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

Test 1: Part 1
SET 1
Picture 3.
Key:
(A) She's __________ a __________.
(B) She's __________ a __________.
(C) She's __________ some __________.
(D) She's __________ some __________.
Picture 4.
Key:
(A) A man is __________ a shopping
__________.
(B) A man is __________ to make a
__________.
(C) A man is __________ some
__________.
(D) A man is __________ some
__________.

Test 1: Part 1
SET 1
Picture 5.
Key:
(A) Some customers are __________
a shop.
(B) A seating area is __________ with
__________.
(C) A worker is __________ some
__________.
(D) A __________ is being __________
into a __________.
Picture 6.
Key:
(A) Some __________ are being
__________onto a bus.
(B) Some people are __________an
__________.
(C) Some buses are __________in a
__________.
(D) Some people are __________ at
the __________of a __________.

Test 1: Part 2
Step 1. Listen & Choose
Question 7: ................. Question 19: .................
Question 31: .................

Test 1: Part 2
Step 2. Fill in each answer
Q7: ________ you ________ some coffee while
Q12: ________ can I ________ my ________ ?
you wait?
(A) You can ________ now.
(A) No, we don't need the ________ now.
(B) It's no trouble at all.
(B) Yes, that'd be great.
(C) At the ________ over there.
(C) It was ________ for ten o'clock.
Q13: ________ ________ the production line?

Q8: ________ will the ________ ________ this
(A) In about two weeks.
year?
(B) It's Lisa's ________ .
(A) In Düsseldorf, Germany.
(C) From the ________ .
(B) Tuesday or Wednesday.
(C) Yes, I met him there.
Q14: ________ the ________ still closed?
(A) No, I think it's been ________ .
Q9: ________ did you ________ at the bank for
(B) It's not far from here.
your ________ ?
(C) The store ________ at nine.
(A) ________ was Leslie.
(B) Sorry, I can't ________ it to you.
Q15: ________ in my office is very ________ .
(C) Yes, I ________ an ________ .
(A) Let me find you another one.
(B) It's a difficult ________ .
Q10: ________ is the ________ ________ to visit
(C) There's room for six at the table.
the ________ ?
(A) I didn't ________ it.
Q16: ________ ________ did you buy?
(B) Monday at the ________ .
(A) Unless we have more paper.
(C) On the factory floor.
(B) The ________ on Madison Avenue.
(C) I ordered the ________ one.
Q11: ________ the ________ at the ________ on
Oak Street?
(A) They were ________ .
(B) The shop's on Washington Way.
(C) Twenty euros a month.

Test 1: Part 2
Q17: ________ do I ________ your ________ ? Q22: ________ did the ________ ________ send that
(A) No, I didn't have time. ________ ?
(B) The winner ________ fifty dollars. (A) You received a memo?
(C) The ________ are on our Web site. (B) I'm sure they can do that.
(C) ________ to the ________ .
Q18: I can make a list of the ________ for the
________ position. Q23: You ________ ________ from ________ writers,
(A) Yes, they'll ________ receive it soon. don't you?
(B) Thanks, that would be very ________ . (A) Not at the moment.
(C) When was Ms. Chen ________ ? (B) A small ________ fee.
(C) He's an ________ ________.
Q19: ________ this ________ food for everyone
who's coming? Q24: ________I ________an ________call from my
(A) He'd prefer pizza. hotel room?
(B) That should ________ the problem. (A) ________six is on your right.
(C) Well, some people are ________ their (B) The ________is open.
lunch. (C) There will be an ________fee.
Q20: You ________ ________ the ________ Q25: ________can ________me how to set up the
software on all the computers, right? ________?
(A) Yes, the ________ is working better now. (A) I just saw this month's ________.
(B) A new art ________ . (B) I can in a few minutes.
(C) He's a technology ________ . (C) A new ________.
Q21:________ you ________ me a ride to work Q26: ________ ________to a ________location.

tomorrow? (A) They moved to Singapore last year.
(A) For the Ritterson ________ . (B) A new apartment building.
(B) My car's still in the shop. (C) Room 503 is ________.
(C) They're on my desk.

Test 1: Part 2
Q27: ________did the event ________ ________ on
the color ________for the ________?
(A) After the holidays.
(B) He used colors that ________our logo.
(C) Please order more ________.
Q28: Our ________ will be an hour late.

(A) I hope the client can ________ the meeting.
(B) We really enjoyed the ________.
(C) ________seven and eight.
Q29: ________you ________ we should ________

now, or can we wait a bit?
(A) I'll have a little bit.
(B) You can ________ it here, thanks.
(C) ________ ________like this time of day?
Q30: I ________my ________at the television

station ________ well.
(A) My favorite show.
(B) I didn't know they were ________.
(C) It's on the ________form.
Q31: ________the ________ ________ ________to be

________ this morning?
(A) There was an ________ on page two.
(B) I ________ it'll work.
(C) No, by the ________ office.

Test 1: Part 3
ETS 2018-Test 1
32. What are the speakers discussing? Key:

(A) A motorcycle M-Cn: (32) I'm _______ your store _______ the new EPG8
(B) A mobile phone _______ . I've been waiting a long time to get it.
(C) A laptop computer W-Br: Yes, there's been a lot of _______ in this phone.
(D) An exercise machine M-Cn: (33) What _______ does it come in?
W-Br: Three: white, black, and gold. However, since
33. What does the man ask about? the phone has been in such _______ _______ , our store
(A) The prices _______ have _______ three colors in stock now.
(B) The battery life M-Cn: Oh. What colors do you have?
(C) The warranty W-Br: Let's see. We have black phones, but no white
(D) The color options or gold. We can place an order from the _______...
M-Cn: The black phone looks nice. I think that's the
34. What will the woman most likely do next? one I'll get.
(A) Request some feedback W-Br: OK. (34) Follow me to the _______ and I'll_______
(B) Contact a technician _______ your _______ . Then I'll _______ the _______ for
(C) Complete a transaction you.
(D) Create an online profile
35. What does the woman ask the man to do?

(A) Schedule an appointment
Key:
(B) Make a coworker's delivery
W-Am: Hi, Charlie. (35) The driver who usually
(C) Call a colleague
_______ our _______ to the J.M. Cuisine store is out
(D) Prepare an invoice
today. _______ you _______ you could _______ his four
o'clock delivery for him this afternoon?
36. What does the man say he needs?
M-Cn: Alright, but (36) I've never made any
(A) Keys to a vehicle
deliveries to that store before, so I'll need some
(B) A telephone number
_______ . How do I get there from our _______ ?
(C) A price list
W-Am: I _______ _______ Route Five and getting off at
(D) Directions to a store
the Sixth Street exit. (37) Once you're there, don't
forget to have the store _______ sign the delivery
37. What does the woman remind the man to
_______ _______ .
do?
(A) Notify his manager
(B) Check some merchandise
(C) Print a document
(D) Get a signature

Test 1: Part 3
ETS 2018-Test 1
38. What is the woman trying to do? Key:

(A) Confirm an appointment W-Br: Hi, I'm _______about the International Food
(B) Receive a refund _______ next month... (38) I tried to _______
(C) Book a flight _______online for a _______ _______, but I couldn't
(D) Register for an event _______the form. Are you _______any more _______?
M-Au: I'm sorry, but (39) we're _______having some
39. What has caused a problem?
problems with our Web site. But I can register you
(A) A business is closed.
by phone. Is this your first time _______the expo?
(B) A Web site is not working.
W-Br: No, I had a _______last year. In fact, I'd like to
(C) A credit card has expired.
have the same _______ location again, if _______.
(D) A date is incorrect.
M-Au: Let me check. (40) What name was the
registration under? I can look up the _______from
40. What information does the man ask the
last year and see if that space is still _______.
woman for?
(A) A name
(B) An address
(C) A password
(D) A tracking number
41. Where do the speakers most likely work? Key:

(A) At an advertising firm M-Cn: Hi Tricia, (41) I was just looking over the
(B) At a bank
_______that you _______ for Jenning Bank, and you did
(C) At a law office
a wonderful job.
(D) At a travel agency
W-Am: Thanks, it was a great _______to work on.
M-Cn: (42) Would you _______ joining my team for our
42. What does the woman mean when she says, "I
new _______ with Circle Bookings? They're a popular
really can't say"?
(A) She is not allowed to repeat certain information. travel Web site, and they're looking to _______their
(B) She cannot make a commitment yet. _______ with some new _______.
(C) She should leave for an appointment. W-Am: It sounds exciting, but at this point I really
(D) She has to correct some errors in a report. can't say. (42) I have a meeting with my manager
tomorrow morning though.
43. What does the man propose? M-Cn: OK. (43) _______it help if I stop by your
(A) Making travel arrangements meeting and go over the _______ with both of you?
(B) Preparing a contract
This way, your manager will know what the project
(C) Joining a meeting
_______.
(D) Reviewing a report
W-Am: That sounds good.

Test 1: Part 3
ETS 2018-Test 1
Key:
44. Where most likely does the woman work?
M-Au: Hello, I'm calling about _______ a _______
(A) At a utility company
apartment from your _______ . I'll be in Kiev for two
(B) At a moving company
months on business, and I'd rather stay in an
(C) At an employment firm
apartment than a hotel.
(D) At a real estate agency
W-Am: (44) We'd be happy to help you. Can you
tell me a little more about what you're looking for?
45. What does the man say about his office?
M-Au: (45) My office is in the city _______ , on
(A) It does not have air conditioning.
Pushkinska Street, and I want to be _______ short
(B) Its lease has expired.
_______ _______ of it. I'd like a one- bedroom
(C) It is located in the city center.
apartment that has Internet and _______ television.
(D) It is close to public transportation.
Do you think you might be able to help me with
this?
46. What information does the woman request?
W-Am: We do have _______ _______ _______ in that
(A) The timing of a visit
area, though I'll need to check their _______ . (46)
(B) The name of a supervisor
What are your exact _______ and _______ dates?
(C) The amount of a bill
(D) The measurements of a room
47. Who is the woman?

Key:
(A) A chef
W-Br: Mr. Colson, (47) I'm a _______ for Health and
(B) An accountant
Wellness Magazine. May I ask you a few questions
(C) A journalist
about the new employee _______ program that you
(D) A nutritionist
_______ at your company? I've heard wonderful
things about it.
48. What has the man recently done?
M-Cn: Sure, thank you! Well, _______ we focused on
(A) Won an award
changes to our employee _______ . (48) We hired
(B) Hired a new caterer
Capers Caterers to create healthy menu options.
(C) Given a presentation
They now _______ all of the food for the cafeteria.
(D) Expanded a business
W-Br: So what about costs? Doesn't that make the
49. What does the man say about the cost of the program very _______ ?
program? M-Cn: Well, yes it does. (49) But we feel the
(A) It is not being changed. increase in cost is worth it _______ _______ _______
(B) It is justified by the benefits. employee health and _______ .
(C) It is still being determined.
(D) It was published in a newspaper.

Test 1: Part 3
ETS 2018-Test 1
50. What type of event are the speakers attending? Key:

(A) A business conference
W-Am: I can't wait to hear William McGraw's _______
(B) An employee orientation
today! I've read so many of his _______ on _______
(C) A film festival
(D) A staff meeting _______ . (50) I think this is one of the best business
management _______ I've ever _______ .
51. Why does the woman say, "I think we can do better"?
M-Au: I know, and there are so many people here!
(A) She prefers to try another option.
(51) It looks like the only available seats are here in
(B) She wants to encourage the man to work harder.
(C) She is disappointed in the quality of the presentation. the back. Let's just sit in this _______ .
(D) She thinks her team is more competent than W-Am: The last row? I think we can do better. (51) I'd
other teams.
like to see the _______ that go with the prese_______
ntation up close.
52. What does the man say about the presentation
handouts? M-Au: Oh, don't worry about that. Look over there!
(A) They are printed in color. (52) There're presentation _______ _______ up close to
(B) They are available near the entrance. the front _______ . I'll get a copy for you if you'd like.
(C) There are not enough copies for everyone.
(D) They can be found online.
53. What type of business is the man calling?

(A) A doctor's office
(B) A delivery service
Key:
(C) A copy center
M-Au: Hello. This is Jeremy Sato. (53) I was a _______
(D) A publishing company
at your _______ _______ , but I recently moved to
Kyoto. I _______ that my _______ be sent to my new
54. What problem does the woman mention?
doctor here ...but... they haven't received them yet.
(A) An appointment was canceled.
W-Br: Mr. Sato... yes. (54) I see the request in
(B) A payment was not received.
your file, but because it's not _______ , we haven't
(C) An address is incorrect.
been able to _______ your records.
(D) A form has not been signed.
M-Au: Oh. I must have forgotten to sign it. I don't
need to come in to do that, do I?
55. What does the woman say she will do?
W-Br: No. (55) I can e-mail the form to you. Just
(A) Submit an invoice
sign it and send it back by _______ mail.
(B) Update contact information
(C) E-mail a document
(D) Speak with a colleague

Test 1: Part 3
ETS 2018-Test 1
Key:
56. What problem does the company have?
(A) Customer reviews have been negative. M-Cn: (56) To start today's meeting, I'd like to talk
(B) Product sales have gone down. about the _______ _______ in sales for our vitamins.
(C) Some deliveries have been lost. Does anyone have any ideas?
(D) Office space is limited. W-Br: You know, (57) what we really should do is
start _______ on social media Web sites. That would
57. What does the woman suggest? _______ our _______ _______ and give Nectar Vitamins a
(A) Hiring new employees more modern _______ . Bob, didn't you _______ ads for
(B) Offering product discounts social media at your last job?
(C) Purchasing updated equipment M-Au: Yes, I did. I was _______ for _______ all of our
(D) Starting an online advertising campaign _______ online.
W-Br: That's great. (58) Well, Bob, would you be
58. What does the woman ask Bob to do? _______ to _______ some tips on online advertising at
(A) Set up a conference call with clients our next team meeting?
(B) Review a budget proposal M-Au: Sure. I can do that.
(C) Share information at a team meeting.
(D) Contact a graphic designer
59. What are the speakers discussing?

(A) Expanding a client base Key:
(B) Hosting a sales event W-Am: Hello, Mr. Tan. (59) Didn't your company
(C) Providing a training session use Zane Staffing Company to find a lot of your
(D) Using an employment agency employees? Are you happy with the _______ they
provide?
60. What type of business does the woman M-Au: Yes, we've used Zane several times to find
own? _______ _______ help.
(A) A landscaping company W-Am: Now that it's summer, (60) my _______
(B) An advertisement agency business is getting pretty busy. I'd like to hire a few
(C) A sporting goods store part-time employees to help with some of our
(D) An accounting firm larger outdoor jobs.

M-Au: (61) Oh, actually Zane focuses on _______
61. What does the man suggest? _______ jobs, so I don't think that their company
(A) Reviewing a résumé would be the right one for you. I'm sure if you look
(B) Touring a facility on the Internet, you'll find a company that _______
(C) Looking for a different company in staffing for _______ work, though.
(D) Calling a client

Test 1: Part 3
ETS 2018-Test 1
62. What type of event are the speakers discussing?

(A) A theater performance
(B) A museum exhibit opening
(C) A photography workshop
(D) A live music concert
63. Look at the graphic. What ticket price will the

speakers probably pay?
(A) $8
(B) $12
(C) $15
(D) $20
64. What does the woman suggest the man do?

(A) Leave work early
(B) Call a coworker
(C) Pay with a credit card
(D) Rent some equipment
Key:
W-Br: (62) Tom, there's a new _______ _______ opening at the Town Playhouse, and
some of us from work are planning to go. Are you interested?
M-Cn: Sure, I've heard it's a good play. How much do tickets cost?
W-Br: It _______ . Look, here's the information.(63) We already have more than ten
people interested, so we should _______ for that price.
M-Cn: That's _______ _______ . Would that be for this weekend?
W-Br: Yes, after work on Friday. Do you want to go?
M-Cn: Sure, are you going to order the tickets?
W-Br No, Mary Jones in the _______ department is. (64) You could give her a call
and let her know to _______ you.

Test 1: Part 3
ETS 2018-Test 1
65. Where do the speakers work?

(A) At a law firm
(B) At a manufacturing plant
(C) At a beverage company
(D) At a publishing house
66. Look at the graphic. According to the man,

what event is Greg in charge of?
(A) Networking Event
(B) Equipment Installation
(C) Management Meeting
(D) Accounting Department Meeting

(A) Research a competitor
(B) Conduct a job interview
(C) Ask a coworker to change rooms
(D) Revise a company policy
Key:
W-Am: Mr. Schaffer, the _______ of Greenwich _______ , just called. (65, 66) He's
looking for a new law _______ to _______ his company, and he wants to come in on
Thursday afternoon at three to _______ our _______ _______ .
M-Au: That's exciting news-Greenwich Industries is a huge company, and they'd
be our biggest _______ . Could you please _______ _______ room A for the meeting? It's
our nicest room.
W-Am: Actually, I already tried to, but that meeting room's already booked at
three.
M-Au: Let me take a look... (66) Ah, it's been _______ by Greg. Well, I'm sure Greg
_______ _______ using room B _______ .
W-Am: Yeah, that's true. (67) I'll give him a call and ask him if he's willing to make
that change.

Test 1: Part 3
ETS 2018-Test 1
68. Why is the man unable to access his e-mail?

(A) His password has expired.
(B) His Internet connection is not working.
(C) He forgot to update some software.
(D) He left a power cord at home.
69. Look at the graphic. Who sent the e-mail the

speakers are referring to?
(A) Mike Collins
(B) Jared Huber
(C) Darla Rosenfeld
(D) Janice West
70. What does the man ask the woman to do?

(A) Call for technical assistance
(B) Prepare some training materials
(C) Print out a document
(D) Review some sales figures
Key:
M-Cn: Hey Jenny, is the Internet working on your computer?
W-Am: Yeah. I'm not having any _______ with it.
M-Cn: (68) Well, I can't _______ to it, so I can't see my e-mail. (69) Did the one with
the _______ _______ report come yet?
W-Am: Hmm... Let's see. Yes, here it is. Do you want me to send a _______ ?
M-Cn: That won't be necessary, but (70) could you _______ it out for me? I need a
copy of the _______ _______ for the meeting this afternoon.

Test 1: Part 4
ETS 2018-Test 1
71. Where does the speaker work?
(A) At an electronics store
(B) At a plumbing company
(C) At a car repair shop
Key:
(D) At a cleaning service
M-Au: Hi Ms. Xiao. (71) This is Franklin Moore
72. What does the speaker say he has done?

calling from Franklin Auto Express. I found the
(A) Scheduled an appointment problem with your car's _______ _______ -you've got a
(B) Completed a repair bad _______ _______ , which needs to be _______ . (72) I
(C) Adjusted an invoice ordered the part this morning, but it won't arrive at
(D) Ordered a part the shop until tomorrow. (73) So if you'd like, we
can offer to _______ you a car to use until your car is
73. What does the speaker offer?
_______ . Please give me a call back at 555-0101.
(A) Use of a vehicle
(B) An extended warranty
(C) A free inspection
(D) Expedited delivery
74. Who most likely are the listeners?

(A) Factory workers
Key:
(B) Medical specialists
M-Cn: Good morning. (74, 75) I called this meeting
(C) Supermarket cashiers
(D) Hotel clerks to _______ how all _______ at our store should _______
with _______ . I've noticed that some of you are so
75. What is the topic of the meeting? focused on _______ items and getting people
(A) Interacting with customers through the line quickly, that you're ignoring the
(B) Operating new equipment
customers. We want to leave customers at our
(C) Protecting merchandise from damage
supermarket with a good _______ , so it's _______ that
(D) Maintaining a clean work area
you _______ them. Be sure to be _______ when they
76. What will the listeners do next?

arrive at your cash _______ . (76) I'm now going to
(A) Turn on a machine have you work in _______ to play the part of the
(B) Tour a building cashier and customer to practice being friendly,
(C) Give feedback while also being fast and _______ .
(D) Work with a partner

Test 1: Part 4
ETS 2018-Test 1
77. Where most likely is the speaker?
(A) At her house
Key:
(B) At an airport
W-Br: Hi, it's your neighbor, Indira. (77) My return
(C) In a taxi
_______ was _______ to leave in an hour and they just
(D) On a train
_______ it's been _______ . I'm _______ in line right now,
waiting to talk to a ticket _______ . (78) I'm so tired of
78. What does the speaker imply when she says,
traveling, but it looks like I won't make it home this
"Can you believe it"?
evening-I think the next flight's in the morning. Can
(A) She is annoyed.
you believe it? Anyway, I have a _______ to ask. (79)
(B) She is excited.
Could you go by my house after work? A _______ was
(C) She is embarrassed.
_______ to arrive today, and I'd rather it didn't just
(D) She is confused.
sit in front of my door overnight. I really _______ it!
79. What does the speaker ask the listener to

do?
(A) Lock a door
(B) Check an address
(C) Meet a colleague
(D) Pick up a package
80. Where is the tour most likely taking place?

(A) At an outdoor market
Key:
(B) At a fabric factory
W-Am: (80) Welcome to the Hoffman Textiles
(C) At a fashion museum
Factory tour. As most of you know, our factory
(D) At a trade fair
_______ quality _______ to clothing _______ around the
world. During the tour of the facility, you'll see the
81. What does the speaker say has changed about
care that goes into making each of our many types
the tour?
of fabrics. (81) Now, normally we'd start by
(A) The duration
showing you how fabric is made on the _______
(B) The distance
_______ , but another tour group is still in that _______
(C) The starting location
. So today we'll start in the final packaging room
(D) The tour guide
and do the tour in _______ , visiting the weaving
82. What does the speaker offer the listeners? machines at the end. (82) Then we can offer you a
(A) A special discount 10% discount on fabric _______ today only.
(B) A longer tour

(C) Free membership
(D) Product samples

Test 1: Part 4
ETS 2018-Test 1
83. According to the news report, what will happen at

the end of the year? Key:
(A) A tourist resort will be renovated. W-Br: (83) In local news, Westcot Railway officials
(B) An airline merger will take place.
have _______ a plan for a new railway line to be
(C) Construction on a new railway line will begin.
_______ between the capital city, Milton, and the
(D) A hotel association will select a new president.
popular tourist _______ Greenview City. _______ on
84. What benefit to travelers does the speaker the project is scheduled to begin at the end of this
mention? year. According to the _______ , (84) railway cars on
(A) Automated reservation service the new line will offer travelers more _______ seats
(B) Comfortable seats for the twelve-hour train ride. The Travel and
(C) Lower prices Tourism _______ has already voiced its strong _______
(D) Shorter travel times
for the new _______ line. (85) Jackie Hall, _______ for
the association, says _______ _______ are happy to
85. Who does the speaker say is pleased with
see this much-needed _______ and _______ a _______ to
the news?
(A) Local mayors their _______ .
(B) Airline pilots
(C) Tourism professionals
(D) Construction supervisors

(A) Teachers
(B) Lawyers Key:
(C) Writers
M-Au: (86) Welcome to this morning's _______ for
(D) Publishers
_______ writers. Today we'll be _______ _______ for
_______ _______ between you and your _______ . (87) I
87. What does the speaker mean when he says,
know some people are still on their way, but
"another conference is scheduled to begin
another _______ is scheduled to begin here at one
here at 1:00"?
(A) He wants to start the session now.
o'clock. So let's go over some _______ details. (88)
(B) He is recommending an event. As you know, the parking fee was included in your
(C) A presentation will need to be canceled. registration, so I have passes for everyone. I'll
(D) The room will need to be cleaned. come around and _______ those out now. Just show
it to the _______ on your way out and you won't be
88. What will the speaker distribute to the listeners? _______ .
(A) Parking passes
(B) Training materials
(C) A sign-up sheet
(D) A conference schedule

Test 1: Part 4
ETS 2018-Test 1
89. What does the speaker say about the
company?
(A) It acquired additional contracts.
(B) It launched a product. Key:
(C) It appointed a new president. W-Am: OK, the next topic I want to _______ is staffing.
(D) It started a charity fund. First of all, the _______ team knows how hard you've
all been working in the Information Technology
90. According to the speaker, what decision was department, and we want to say thank you. (89) The
recently made? company has grown a lot over the last year-we've
(A) To move a company overseas _______ our number of _______ ! Because of this, (90)
(B) To remodel an office we've decided to hire five _______ employees to help
(C) To upgrade technology with the _______ _______ in our department. We
(D) To hire more staff
recently _______ the openings online, but uh, we're
hoping to _______ these positions as soon as possible.
91. What does the speaker ask the listeners to do?
(91) So if you can _______ anyone who meets the
(A) Attend a workshop
_______ , please _______ me at your _______ _______ .
(B) Make recommendations
(C) Sign a contract
(D) Submit a list of questions
92. What is the talk mostly about?

Key:
(A) A concert series
M-Cn: Thanks for listening to Radio KVS. (92) I want
(B) A music award
to _______ all our listeners that our free summer
(C) A television show
concert series starts next week. (93) The first show
(D) A guest speaker
will _______ _______ guitarist Dimitri Phillips,
93. What does the speaker imply when he says, "this performing with his band, so this will be a big event!
will be a big event"? (93) The performance is next Wednesday in
(A) A review was positive. Salsbury Park, beginning at seven, but make sure
(B) A performer is very popular. you get in line early for your free ticket. _______ can
(C) Tickets are sold out. bring in their own food and drink, but _______ items
(D) An event venue is too small. are _______ . (94) For a full list of what is allowed in
the park, check out the park department Web site.
94. Why does the speaker suggest that listeners
And if you can't make this show, there will be many
visit a Web site?
_______ _______ the summer.
(A) To read a promotional brochure
(B) To access an event schedule
(C) To pay for registration in advance
(D) To check a list of approved items

Test 1: Part 4
ETS 2018-Test 1
95. What is the main topic of the meeting?

(A) A magazine article
(B) A company merger
(C) Clothing trends
(D) Sales results
96. Who most likely is the speaker?

(A) A shipping supervisor
(B) A marketing consultant
(C) A business owner
(D) A fashion reporter
97. Look at the graphic. What will the speaker most

likely discuss next?
(A) Reducing product prices
(B) Not charging for shipping
(C) Offering different styles
(D) Changing a Web site
Key:
W-Am: (95) Before we talk about our sales _______ from this year, let me say how
_______ I am with the _______ that Susie's Online Clothing Boutique has been having.
(96) When I started the business last year, I was not sure how well it would do, but
the results show that we've _______ our _______ ! Of course, there's always _______ for
_______ . We know our biggest _______ is Fashion Plus. This chart _______ features of
the two companies. (97) If we want to be _______ , we'll have to offer all the same
services. So let's talk about what we can add to our services so that we can _______
_______ with Fashion Plus.

Test 1: Part 4
ETS 2018-Test 1
98. Who is the talk intended for?

(A) Nature photographers
(B) City officials
(C) New park employees
(D) University students
99. Look at the graphic. Which trail is closed to

visitors?
(A) Trail 1
(B) Trail 2
(C) Trail 3
(D) Trail 4
100. What project is the Center participating in?

(A) A series of seminars on wildlife
conservation
(B) A research study on a bird species
(C) An annual clean-up day
(D) A program to plant more trees
Key:
M-Au: (98) Welcome to the new employee _______ at Tockney Nature Center. We're
happy that you'll be _______ our _______ tours! Behind me there's a _______ map of
the Nature Center. We'll be walking down trail two so I can show you some
interesting spots to take visitors. (99) You can use the other trails as well, _______
for this trail right here because there's a family of bald _______ nesting nearby. For
the first time, (100) the Center's _______ with the state university on a research
project about eagles. We've _______ a live camera on one tree there, and we don't
want anything to _______ the birds for the _______ of the _______ .

Test 2: Part 1
SET 1
Picture 1.
Key:
(A) (A) He's _______ up a bag.
(B) He's _______ on a road.
(C) He's _______ some rocks.
(D) He's wearing a jacket.
Picture 2.
Key:
(A) They're _______ in a waiting
area.
(B) They're _______ books on a
table.
(C) One of the women is _______ a
chair.
(D) One of the women is _______ a
plant.

Test 2: Part 1
SET 1
Picture 3.
Key:
(A) A man is _______ a shopping
_______ .
(B) A man is _______ for some _______
.
(C) Some _______ is _______ on
shelves.
(D) Some _______ are _______ _______
on the floor.
Picture 4.
Key:
(A) (A) A woman's working at a
laptop computer.
(B) A woman's drinking from a
_______ .
(C) A woman's _______ some _______ .
(D) A woman's _______ items in a
_______ .

Test 2: Part 1
SET 1
Picture 5.
Key:
(A) A stage has been set up
indoors.
(B) Some people are watching a
_______ .
(C) People are waiting in line for
tickets.
(D) A concert hall is _______ .
Picture 6.
Key:
(A)Some _______ are crossing at an
_______ .
(B) Tree _______ are being cleared
off a walkway.
(C) Some _______ are _______ a low
wall.
(D) A car is _______ a parking _______.

Test 2: Part 2
Question 31: .................

Test 2: Part 2
Q7: _______ did the flight from Hong Kong Q12: _______ of these paint colors would look
_______ so _______ ? best in the _______ ?
(A) No, it's a _______ flight. (A) My _______ is the yellow.
(B) Probably because of the weather. (B) No, it's just down the hall.
(C) I've been there recently. (C) I didn't see what she looked like.
Q8: _______ did you leave the blue folder? Q13: _______ did we order the cleaning _______
(A) She leaves at noon. from a different company?
(B) On your desk. (A) Until Tuesday.
(C) I _______ the _______ . (B) Through the _______ .
(C) The prices were much cheaper.
Q9: Who's in charge of _______ employees'
work _______ ? Q14: _______ can we meet the _______ deadline?
(A) From nine to five. (A) We'll have to work extra hours.
(B) _______ vacation days. (B) Can you turn on the _______ ?
(C) The factory _______ . (C) The meeting went too long.
Q10: _______ you like juice or water? Q15: _______ you _______ me find my _______ ?
(A) Water the plants every day. (A) Where did you have them last?
(B) I'm not very _______ right now. (B) A few more drinking glasses.
(C) Twenty-four bottles in a _______ . (C) The rainy season begins next month.
Q11: Don't we need a password to _______ Q16: I _______ I have this meeting room _______ .
_______ the computer? (A) When did they take place?
(A) We don't have a logo. (B) I'm so sorry-I'll be out in a minute.
(B) Yes, but I can't remember it. (C) A hotel in the city center.
(C) He's in the computer _______ .

Test 2: Part 2
Q17: _______ was the _______ _______ added to
Q22: _______ the new public _______ manager?
the Iversen Museum?
(A) On the third floor.
(A) A _______ amount of money.
(B) A _______ of five _______ .
(B) Four or five years ago.
(C) Someone from the London _______ .
(C) A local artist.
Q23: You _______ the financial _______ would be

Q18: _______ you traveling to China at the
done this week. didn't you?
end of this month?
(A) No, he didn't pay for it.
(A) Two window seats.
(B) The keys are in the supply _______ .
(B) The travel agency.
(C) I did, but there's been a _______ .
(C) No, not until next November.
Q24: _______ time does your bus come?

Q19: _______ Mr. Lu _______ _______ his order,
(A) I'm walking today.
or should we _______ it?
(B) A _______ ticket.
(A) He _______ it up this morning.
(C) It's on Thirty-Fourth Street.
(B) That's all right; I don't want any.
(C) A _______ _______ .
Q25: _______ _______ you ask some of the _______
to help you with the project?
Q20: You can _______ the event, can't you?
(A) A _______ showing sales _______ .
(A) Don't forget to sign up.
(B) I did enjoy the internship.
(B) The _______ have already been sent
(C) I _______ _______ of that!
out.
(C) I _______ that meeting.
Q26: _______ _______ is Taffer Technologies on?
(A) There's a building _______ behind
Q21: _______ you _______ help getting that
(B) It's mostly _______ machine parts.
box down from the top shelf?
(C) Yes, that's where we're _______ .
(A) I'll just use a _______ .
(B) The shipping was free.
(C) His office is upstairs.

Test 2: Part 2
Q27: _______ there _______ _______ on your
company's design team?
(A) The new design is very _______ .
(B) We're open until seven o'clock.
(C) You're welcome to fill out an _______ .
Q28: _______ did you _______ the _______ discount

_______ ?
(A) I _______ _______ for them online..
(B) Usually fifteen percent off.
(C) No, the mail hasn't _______ .
Q29: _______ has to be a _______ way to drive to

the _______ .
(A) A driver's _______ .
(B) Sorry, I don't know any other _______ .
(C) They'll be away for a few days.
Q30: _______ is the _______ being _______ ?

(A) Next week works for me.
(B) A _______ _______ .
(C) Oh, I didn't think you could make it.
Q31: _______ the _______ of the _______ testing

come in yet?
(A) Another focus group.
(B) They weren't what we _______ .
(C) To _______ a launch date.

Test 2: Part 3
ETS 2018-Test 2
32.Where most likely are the speakers?
(A) In a restaurant
Key:
(B) In a law office
M-Au: Good afternoon. I'm Robert Merril. (32) I
(C) In a medical clinic
have an _______ for a checkup with Dr. Sanchez at
(D) In an electronics store
1:00 PM.
33. What problem does the woman mention? (A) W-Br: Yes, I see your name on the list. _______ , (33)
An appointment will begin later than expected. the doctor is running about twenty minutes behind
(B) A computer is not connected to the _______ .

network. M-Au: In that case, I'd better call my office to let
(C) A popular item is out of stock. them know I'll get back later than _______ .
(D) A receipt is incorrect. W-Br: Of course. But, (34) could you go down to
the _______ on the first floor to do that? We'd rather
34. What does the woman request that the man that you didn't make phone calls here in the
do? waiting room.
(A) Review an itemized list
(B) Speak to a manager
(C) Make a call from another location
(D) Submit multiple copies of a form
35. What is the woman trying to get? Key:

(A) An insurance policy W-Am: Hi. My name is Sandra Browning, and (35) I
(B) A magazine subscription recently _______ for a credit card with you. I still
(C) A credit card haven't heard whether I've been _______ for the
(D) A post office box key card though.
M-Cn: I'm sorry, Ms. Browning. Let me check our
36. What has caused a problem? records. Do you remember when you _______ the
(A) A document did not arrive. _______ ?
(B) A contract was not signed. W-Am: Um, I don't _______ the _______ day, but it was
(C) A payment was not made. about a month ago. I sent it by mail.
(D) A software program did not work. M-Cn: Hmm. Unfortunately, (36) it looks like we
never received your application. But (37) we can
37. What does the man offer to do? _______ the application over the phone. I can put
(A) Find some instructions on a Web site your information _______ into the computer so it will
(B) Complete an application by phone be _______ right away.
(C) Consult another employee
(D) Cancel an order

Test 2: Part 3
ETS 2018-Test 2
38. What are the speakers mainly discussing? Key:

(A) A client visit M-Au: Hi Lisa. I just got an e-mail that (38) our
(B) A marketing survey _______ from Singapore are attending a _______ in
(C) A grand opening celebration New York at the end of the month. They were
(D) A conference presentation wondering if they could visit our offices since
they'll already be in the area.
39. What does the woman suggest doing? W-Br: Oh, (39) this'll be a good _______ to show
(A) Offering a discount them the new _______ _______ _______ we're _______ for
(B) Presenting a product design them. Do you think the design team can finish it in
(C) Organizing a staff luncheon time?
(D) Distributing a questionnaire M-Au: I think so, but (40) I'd better tell the design
team right away that we're moving up their
40. What does the man say he will do? deadline so it's ready _______ _______ for the client
(A) Reserve a meeting room visit. They thought they'd have more time to _______
(B) Prepare a financial statement the work.
(C) Post information on a Web site
(D) Notify a group of a new deadline
41. What is the purpose of the man's visit?

(A) To request a refund
(B) To repair some equipment Key:
(C) To make a purchase M-Cn: Hi. (41) I'm looking to buy another _______
(D) To drop off some merchandise _______ (42) for my _______ business-one that will
keep the food hot or cold.
42. What is the man's job? W-Am: You've come to the right place-we have a
(A) Caterer lot of vehicles that'll suit your needs. And they all
(B) Electrician include heating and _______ _______ .
(C) Car mechanic M-Cn: Great, but my catering orders are usually
(D) Supermarket manager quite small, so I don't need anything too big.
W-Am: Our Series-Ten trucks are quite _______ .
43. What does the woman suggest the man do? There're a few in the parking lot. (43) Why don't
(A) Speak to a supervisor you take one out for a drive?
(B) Park in a different location
(C) Copy an invoice
(D) Drive a vehicle

Test 2: Part 3
ETS 2018-Test 2
Key:
M-Au: This has been a _______ meeting. Thank you
(A) Securing financial backing
both for coming to _______ the Oakland building
(B) Negotiating a company merger
project.
(C) Making travel arrangements
W-Am: Yes -(44) Frederick's done a _______ job with
(D) Changing the leader of a project
the project so far, and I'm really looking forward to
taking over from here.
45. What does Frederick advise the woman to do?
M-Au: Frederick, is there anything else Michelle
(A) Hold face-to-face negotiations
needs to know?
(B) Send confirmation e-mails
M-Cn: Just one more thing-the client wants all
(C) Minimize overhead costs
_______ in writing. So (45) make sure you send e-
(D) Revise a budget
mails _______ anything you discuss over the phone
or in person.
46. What does Frederick say he is excited about?
W-Am: Got it. So Frederick, I hear you'll be
(A) Meeting new colleagues
working _______ .
(B) Earning a higher salary
M-Cn: Yeah, (46) my next building project is in
(C) Hiring an assistant
Cape Town, which is exciting since I've never
(D) Working in another country
been to South Africa before.
47. Who most likely is the woman?

(A) A telephone operator
Key:
(B) A post office clerk
W-Br: (47) Welcome to Lehmann Law Offices. How
(C) An office receptionist
can I help you?
(D) A sales associate
M-Au: (48) I'm with Hannover Express Shipping,
48. Why is the man visiting the office? and I have a _______ here for Mr. Dennis Lehmann. Is
(A) To attend a training session he _______ to sign this form?
(B) To repair some computers W-Br: I can sign it for him, if that's all right.
(C) To apply for a job M-Au: (49) Sorry, this package must be signed for
(D) To make a delivery by Mr. Lehmann himself.
W-Br: Well, Mr. Lehmann's in a _______ with clients
49. What does the woman imply when she says, "Mr.
right now.
Lehmann's in a meeting with clients right now"?
M-Au: OK, (49) I'll stop by later.
(A) Mr. Lehmann has a document she needs.
(B) A meeting room cannot be used.
(C) Mr. Lehmann is not available.
(D) An interview had to be cancelled.

Test 2: Part 3
ETS 2018-Test 2
50. What problem does the man mention? Key:

(A) A reservation is incorrect. M-Cn: Hi, Eunice. (50) I called to get seats for the
(B) A business trip has been postponed. play we wanted to take our _______ from Paris to, but
(C) An event is sold out.
there weren't any tickets _______ . Do you have any
(D) Credit cards are not accepted.
other ideas for _______ ?
W-Br: Oh, that's too bad. Well, the weather is _______
51. What does the woman suggest offering their
to be really nice this weekend. (51) How about taking
colleagues?
them out to dinner at Harbor View Restaurant? It's
(A) A dinner on a boat
(B) A hotel upgrade on a _______ _______ on the riverfront, and I've taken
(C) Tickets to a sporting event people there before.

(D) Gift vouchers for a store M-Cn: I've heard of that ship, and the view of the
city from the river is supposed to be _______ . (52)
52. What does the man ask the woman to do? _______ you _______ finding out how much the dinner
(A) Contact a travel agency cruise would cost?
(B) Research pricing information
(C) Make a payment in advance
(D) Arrange transportation
53. According to the man, what will happen next

Key:
year?
M-Au: (53) The last _______ on the _______ is next
(A) A product will be released.
year's office _______ . The renovations will be pretty
(B) New company benefits will be offered.
_______ , so we won't be able to hold client meetings
(C) Some employees will be hired.
here during that time. Does anyone have any _______
(D) An office will be renovated.
?
W-Am: Yuko and I were _______ this earlier and she
54. What does Yuko suggest?
mentioned an _______ she saw in this morning's
(A) Using online advertising
newspaper. _______ did it say again, Yuko?
(B) Adding information to a contract
W-Br: Well, (54) it looks like there's a place not very
(C) Renting some meeting space
far from here called Open Venue Solutions. They
(D) Creating orientation materials
own the building and they rent out meeting rooms. I
think this would work for us.
55. What does Yuko agree to do?
M-Au: OK. (55) Can you go there this afternoon and
(A) Investigate a location
take a look around?
(B) Meet a client
W-Br: (55) Sure, I'll do that.
(C) Make a purchase
(D) Edit a document

Test 2: Part 3
ETS 2018-Test 2
Key:
56. What will happen on Monday?
(A) Some maintenance work will begin. M-Cn: Soo-mi, (56) is everything ready for our
(B) A press conference will take place. _______ ' first day on Monday?
(C) Some customers will visit the business. W-Br: Yes. Their office space is set up and I just put
(D) An internship program will start. together their information _______ .

M-Cn: And... (57) did you remember to ask some
57. What did the woman forget to do? staff if they can come in early on Monday to _______
(A) Revise a calendar the interns as they arrive?
(B) Find some volunteers W-Br: (57) Oh, thanks for _______ me. I'm sure I'll be
(C) Update a contact list able to find a few people willing to do that. But how
(D) Provide refreshments will the interns know who the volunteers are?
M-Cn: (58) Why don't you give _______ a T-shirt
58. What does the man say is available? with the company logo? We have some _______ .
(A) Some notebooks They're left from the ones we ordered for our last
(B) Cleaning supplies _______ show. I'll go get them for you now.
(C) Customized T-shirts
(D) New carpeting
59. What department do the speakers work in?

(A) Accounting
(B) Marketing Key:
(C) Product development W-Br: Ansel, (59) how did this morning's marketing
(D) Human resources meeting go? You were going to ask for help with
our department's _______ , right?
60. Why does the woman say, "That's a big M-Au: Yes! (60) The company director agreed to
increase from last year"? increase our marketing department's budget by
(A) To indicate that some news is good two hundred thousand dollars.
(B) To deny a requested budget change W-Br: That's a big _______ from last year! Do
(C) To suggest that a fee is appropriate you know how that money will be used?
(D) To correct some mistaken information M-Au: Well, (61) the department managers already
agreed that most of the money will go _______ hiring
61. According to the man, what do the department two new staff members. Having another artist and
managers plan to do? a digital advertising _______ would really help us
(A) Purchase new furniture
deal with our workload.
(B) Host a conference
(C) Hire some more employees
(D) Expand a product line

Test 2: Part 3
ETS 2018-Test 2
62. What does the woman say happened when she

moved?
(A) She was overcharged for a service.
(B) A box was misplaced.
(C) A shipment was sent to the wrong address.
(D) Some items were broken.
63. Why does the woman need assistance?

(A) She does not like what she bought.
(B) She cannot access a Web site.
(C) She received an incomplete order.
(D) She lost a copy of a receipt.
64. Look at the graphic. How much money will the

woman be refunded?
(A) $20
(B) $36
(C) $12
(D) $25
Key:
M-Cn: I can help the next customer.
W-Br: Hi. (62) I moved house recently, and I broke several dishes in the process.
(63) I ordered _______ online from your store. They were delivered yesterday, but
the problem is, only three soup bowls were included _______ of six.
M-Cn: I'm sorry about that-can I see your packing _______ ?
W-Br: Yes-here it is.
M-Cn: Hmm. Unfortunately, this dish pattern's been _______ . You got our last three
bowls with that pattern. So (64) what I can do is give you a _______ for the _______
cost of the bowls, and you can keep the three you received for free.
W-Br: Thanks! I _______ that.

Test 2: Part 3
ETS 2018-Test 2
65. Look at the graphic. Which city is James Kim

traveling from?
(A) Philadelphia
(B) Vancouver (C) Chicago
(D) Mexico City
66. According to the man, why should the

speakers leave now?
(A) They are not familiar with the area.
(B) They have to return a rental car.
(C) The traffic is bad.
(D) An appointment was added to the schedule.
67. What does the woman suggest doing while they

wait?
(A) Buying gifts
(B) Getting a meal
(C) Writing a report
(D) Exchanging money
Key:
W-Am: I just checked the airline's Web site. (65) James Kim won't be arriving on
time.
M-Au: Yeah, (65) I heard a lot of the flights were _______ because of a _______ .
W-Am: Well, I guess we can leave to pick him up later then.
M-Au: Actually, (66) I heard that the traffic is horrible today, so let's just leave
now, or else we might end up being late.
W-Am: Oh, OK. And (67) if we have enough time before he _______ , we can eat
lunch at the airport.

Test 2: Part 3
ETS 2018-Test 2
68. According to the woman, when is an extra fee

charged?
(A) When new software is installed
(B) When a contract is canceled early
(C) When a customer transfers to a new location
(D) When a payment is overdue
69. What does the man say he will do next year?

(A) Move overseas
(B) Complete a training program
(C) Purchase another computer
(D) Sign a longer contract
70. Look at the graphic. How much has the man

agreed to pay per month?
(A) $40.00
(B) $30.00
(C) $20.00
(D) $10.00
Key:
M-Cn: Hi, I'm looking for an Internet _______ , so I thought I'd stop by to find out
about your _______ plans.
W-Am: Certainly. We offer the best prices in the area. As you can see from this
chart, the longer your _______ is, the lower the _______ cost.
M-Cn: But what if I have to cancel the contract before it ends?
W-Am: Well...(68) we do charge an _______ fee for that.
M-Cn: Umm...(69) I'm being _______ _______ in about a year, so I don't want the two-
year plan. But I do want the lowest _______ price.
W-Am: OK, then (70) the one-year plan would be the best. Would you like to sign
the _______ now?
M-Cn: (70) Sure, let's do that.

Test 2: Part 4
ETS 2018-Test 2
71. What product is being discussed?
(A) Athletic shoes Key:
(B) A tablet computer
M-Cn: Hello and welcome to the Healthy Ways
(C) An exercise bike
Exhibition here in San Antonio. My name is Hiroki,
(D) A fitness tracking device
and I work at Cambria Technologies. Today, (71) I'd
72. How does the product differ from competitors' like to show you a new _______ fitness-tracking
products? device my company just _______ . What makes our
(A) It has more features. device _______ is not its many features- it actually
(B) It is lighter. has all the same features as the other fitness
(C) It is easier to use. _______ . (72) What sets ours apart is its price: it's
(D) It is cheaper.
the _______ expensive device _______ . And by _______
in today's session, (73) you'll get one to keep, at no
73. How can listeners get the product for free?
cost to you! All you'll have to do is fill out a survey
(A) By subscribing to a publication
(B) By completing a survey about your exercise _______ .
(C) By obtaining a coupon
(D) By referring a friend
74. Where is the talk taking place?

(A) At a hotel
Key:
(B) At a museum
(C) At a gardening store
W-Br: So (74) now that you've all had a chance to
(D) At a paint factory see the museum's collection of _______ paintings, I'd
like you to come out into the garden with me,
75. According to the speaker, what has Emily where our collection of eighteenth-century _______
Wellman recently done? is on _______ . (75) This collection was _______ _______
(A) She started a new business.
to us by art collector Emily Wellman two months
(B) She won an art contest.
ago. I'll tell you about two sculptures in _______ .
(C) She trained some employees.
Also, if you're interested in the collection more
(D) She made a donation.
_______ , (76) I would _______ _______ the short
76. What does the speaker recommend that the documentary about the collection, which is
listeners do? showing in the _______ near the exit on the other
(A) Watch a film side of the garden.
(B) Visit the gift shop
(C) Take free samples
(D) Attend a reception

Test 2: Part 4
ETS 2018-Test 2
77. What did the speaker do on Monday?
(A) He met with the listener.
Key:
(B) He worked late.
M-Au: Hi Mei-ling, this is Lee Sanders calling from
(C) He bought some furniture.
Rose Avenue Properties. (77) It was great meeting
(D) He rented a car.
you on Monday, and I hope you're still _______
_______ the two-bedroom apartment I showed you.
78. What does the speaker say about a parking
(78) You also asked about parking in the garage
garage?
next door, and I wanted to get back to you to let
(A) It has a security system.
you know that there are a few spaces _______ .
(B) It has spaces available.
Anyway, this is a very _______ building, so let me
(C) It is accessible only to residents. (D) It is
know what you want to do. That way, I can _______
usually full during the day.
all the _______ _______ for the _______ .
79. Why does the speaker say, "this is a very

popular building"?
(A) To present some positive reviews
(B) To explain why a fee is expensive
(C) To encourage a quick decision
(D) To request that more staff be hired
Key:
(A) Health inspectors
W-Am: OK everyone, I have one _______ _______
(B) Maintenance workers
before we end this meeting. (80) Since all of the
(C) Hotel receptionists
_______ are _______ , (81) I want to remind you of an
(D) Supermarket cashiers
important step in customer transactions here at
GL Supermarket. As you know, many of our
81. What is the purpose of the talk?
(A) To review customer feedback
customers are part of our membership program,
(B) To remind staff of a sales procedure which means that they receive five percent off
(C) To update staff on a safety policy their purchase when you swipe their membership
(D) To demonstrate new equipment card. Please remember that it is our _______ to ask
customers for their membership card when _______
82. What is available at the customer service their _______ . (82) If a customer doesn't have a
desk? membership card, make sure to _______ that _______
(A) Instruction manuals are available at the customer service desk.
(B) Membership applications
(C) Discount coupons
(D) Catering menus

Test 2: Part 4
ETS 2018-Test 2
83. What is Ms. Goldberg's area of expertise?

(A) Nonprofit management Key:
(B) Career guidance W-Br: Good morning, SKL Radio listeners, and
(C) Event coordination welcome to the Madison Business Show. Today
(D) Personal finance (83) I'll be speaking to _______ career _______ Tara
Goldberg. Over this next hour, Ms. Goldberg will
84. What are listeners encouraged to do? outline strategies for finding a profession that
(A) Call in with their opinions matches your skills, _______ , and personality. (84)
(B) Update their résumés During the last part of the program, she'd like to
(C) Attend a seminar hear from listeners, so we _______ you to call in
(D) Monitor household expenses when we open up our lines, and let us know what
you think. Well, let me start off by saying welcome,
85. What does the speaker say will happen next Ms. Goldberg. From what I understand, (85) you're
month? publishing a book about this topic, which will be
(A) A class will be offered. out in print next month.
(B) A schedule will change.
(C) An interview will be conducted.
(D) A book will become available.
86. What industry does the speaker work in?
(A) Real Estate Key:
(B) Paper manufacturing W-Am: Hey Deepak, it's Donna. I'm looking over
(C) Advertising
your design for the magazine advertisement for
(D) Education
Langford Restaurant, and I wanted to give you my
_______ . It isn't what I was _______ . (87) Langford
87. Why does the speaker say, "It isn't what I was
Restaurant has always _______ very traditional
expecting"?
_______ , and this one that you made is quite
(A) To explain that a project is unique
(B) To express disapproval for a design modern. I'm sorry I didn't _______ the client's _______
(C) To suggest that a project's deadline be changed before-I know this is your first time working with
(D) To indicate surprise at an increase in sales them. You know, (88) why don't you ask Adam to
help you out? He's worked with Langford
88. What does the speaker suggest the listener do? Restaurant in the past. Thanks, Deepak. I'll talk to
(A) Apply for a promotion you later.
(B) Attend a press conference
(C) Take some time off
(D) Consult with a coworker

Test 2: Part 4
ETS 2018-Test 2
89. What is the speaker mainly discussing?
(A) Software upgrades
(B) Company travel policies Key:
(C) Relocation plans M-Cn: (89) I'd like to take a minute to _______ the
(D) New employee trainings company _______ for travel. I understand that many
of you are planning to attend next month's _______ in
90. Why are the listeners told to contact Vadim?
Scotland and need to book airline tickets soon.
(A) To order new business cards
Before you make a _______ ,
(B) To provide feedback on a workshop
(90) please send the flight information to Vadim,
(C) To receive approval for a purchase
our business manager. He will review it and _______
(D) To accept an invitation to a conference
you if the price of the flight is approved. After that,
you may book your tickets. Remember that you will
91. According to the speaker, what will the
have to pay for your own meals while you're there,
company do at a later time?
but (91) you'll receive a _______ within two to three
(A) Provide brochures
weeks of your return.
(B) Send a contract
(C) Ship equipment
(D) Reimburse costs

Key:
"Who knows when that will be"?
W-Am: Thanks for coming to this _______ head
(A) She does not understand a request.
(B) She needs employees to work faster.
meeting. Today our focus is budgeting. (92) Our new
(C) She is uncertain when a project will be video game is coming along, but once again the
completed. _______ date's been _______ _______ . This means a lot of
(D) She wants to hear from the audience. our _______ will be _______ _______ until this project is
_______ , but who knows when that will be. For now,
93. What is the topic of the meeting? (93) we need to _______ costs in other places. So I'd
(A) Hiring a consultant like each of you to _______ areas in your department
(B) Marketing a product where you can make budget cuts. (94) I'm ready to
(C) Reducing expenses (D) Planning a trade show set aside time to work with you _______ to review
your departmental _______ . Let me know when you
94. What does the speaker say she will set aside have time to do this.
time to do?
(A) Meet with employees individually
(B) Analyze data from a survey
(C) Call potential clients
(D) Draft a contract

Test 2: Part 4
ETS 2018-Test 2
95. Why is an event being held?

(A) To recognize a promotion
(B) To celebrate a retirement
(C) To commemorate a holiday
(D) To announce a company merger
96. Look at the graphic. Why is the speaker

unable to use the coupon for the event?
(A) There are not enough people in the group.
(B) The length of the event is too long.
(C) All of the locations in the area are booked.
(D) The event will take place after the expiration date.
97. What does the speaker ask the listener to do?

(A) Choose a menu
(B) Send out invitations
(C) Make copies of song lyrics
(D) Hire a band
Key:
W-Br: Hi. It's Maria, and (95) I'm calling with some _______ about the party that
we're _______ for Nadia's _______ . Now, um... (96) you and I decided that the party
would be on August fifth. And, I'm really glad to hear that forty people from the
office are coming. But, unfortunately, it looks like we _______ use the _______ from
Dinner Delights after all. We might want to make a _______ _______ else... Also, Marc
agreed to play Nadia's favorite song on his guitar during the party. (97) Do you
think you could make _______ of the lyrics so that everyone can _______ _______ ?

Test 2: Part 4
ETS 2018-Test 2
98. What does the speaker say about the company's

Ruby Star appliances?
(A) They sold well last quarter.
(B) They won a design award.
(C) They cost less than competing products.
(D) They were reviewed in a trade magazine.
99. Look at the graphic. According to the speaker,

which step was recently added?
(A) Submit a proposal
(B) Build a model
(C) Collect feedback
(D) Make design revisions
100. What concern does the speaker mention?

(A) Manufacturing materials are in short supply.
(B) Customers are buying more appliances online.
(C) Employees' time has been used inefficiently.
(D) A production deadline has been changed.
Key:
M-Au: First, some great news to start the meeting- (98) thanks to this team's
_______ product designs, our line of Ruby Star _______ _______ all _______ appliances
on the market last quarter. Well done! Now I want to _______ our _______ product
development _______ . (99) As you can see from this _______ , we've added a step
between "create a design" and "build a model." This new step means you'll need
_______ from the _______ board before creating your _______ . Lately, (100) there's
been some concern about the amount of time being spent on prototypes that
never actually become products. This new process will help our team become
more _______ and use time more _______ .

Test 3: Part 1
SET 1
Picture 1.
Key:
(A) One of the men is _______ a
motorcycle.
(B) One of the men is _______ a
boat.
(C) One of the men is driving a car.
(D) One of the men is walking
along the water.
Picture 2.
Key:
(A) A woman is making a _______ of
coffee.
(B) A woman is _______ a _______ of
_______ .
(C) A woman is _______ dishes.
(D) A woman is _______ some _______.

Test 3: Part 1
SET 1
Picture 3.
Key:
(A) Some people are watching a
film.
(B) Some people are _______ in a
circle.
(C) A man is speaking to a group of
people.
(D) A woman is _______ her hand.
Picture 4.
Key:
(A) Stones are _______ down a hill.
(B) Some _______ is on _______ .
(C) A man is _______ some _______ .
(D) A customer is _______ on a
_______ .

Test 3: Part 1
SET 1
Picture 5.
Key:
(A) A laptop has been _______ on a
_______ .
(B) A whiteboard is _______ _______ a
wall.
(C) She's _______ some papers into
_______ .
(D) She's _______ a _______ of art.
Picture 6.
Key:
(A) A sitting area is _______ by floor
lamps.
(B) _______ have been left on a table.
(C) The _______ are _______ the
paintings.
(D) Some _______ is being _______ for
_______ .

Test 3: Part 2
Question 31: .................

Test 3: Part 2
Q12: The _______ will be ready by next
Q7: _______ can I find Mr. Jameson's office?
Wednesday, right?
(A) _______ the _______ and to the left.
(A) Yes, I can _______ .
(B) Ten o'clock's a good time.
(B) No, we need a little more time.
(C) He just got that yesterday.
(C) I read that book last month.
Q8: I really liked the job _______ we _______

Q13: The door to the _______ _______ is _______ .
today. _______ you?
(A) Some paper _______ .
(A) I'll do it tomorrow.
(B) I'll call the _______ .
(B) Yes, we should _______ her the _______ .
(C) I can close the window for you.
(C) I brought a copy of my _______ .
Q14: _______ will that _______ hotel on Gray

Q9: _______ the _______ _______ _______ to be
Street be _______ ?
May sixth?
(A) The work begins next month.
(A) You should have received one last week.
(B) _______ stories _______ .
(B) To _______ our _______ product.
(C) Yes, I enjoyed my stay.
(C) No, it's been _______ .
Q15: _______ you _______ _______ will be _______

Q10: _______ do I need to _______ about the
the _______ _______ today?
_______ arriving on Friday?
(A) In Daniel's _______ .
(A) No, it hasn't _______ yet.
(B) Elizabeth Jessup is.
(B) Tim, at the front desk.
(C) It's a new _______ _______ .
(C) All the way from New York.
Q16: _______ you _______ me a ride to our

Q11: _______ your office _______ _______ in
client's office after lunch?
_______ ?
(A) I took the train to work today.
(A) They're _______ a water _______ in the
(B) I just _______ the office _______ .
_______ .
(C) It gets _______ off every day at two.
(B) A paper bag. thanks.
(C) Did you _______ the files?

Test 3: Part 2
Q17: _______ factory _______ these umbrellas? Q22: _______ you _______ your new job _______
(A) _______ next year. or taking some time off?
(B) Yes, it's going to rain. (A) I just _______ it off.
(C) The one in Pottsville. (B)'m going on _______ first.
(C) I applied online.
Q18: _______ Elaine usually _______ at four?
(A) Yes, but she's working late tonight. Q23: _______ does the _______ of running shoes
(B) Actually, I think she does have a few. _______ ?
(C) It shouldn't take long. (A) He finished in last place.
(B) It's _______ at the airport.
Q19: _______ we drive to the store or walk (C) A new _______ .
there?
(A) A few _______ _______ . Q24: Maybe you can _______ the text size on the
(B) My car is _______ right here. _______ .
(C) A bag of _______ . (A) The _______ is new.
(B) We can't all fit in the room.
Q20: _______ did Ms. Sato _______ about the (C) I think that should help.
_______ _______ ?
(A) She _______ it. Q25: _______ should we _______ our guests for
(B) About five more. dinner?
(C) At the staff meeting. (A) I decided last time.
(B) The _______ menu.
Q21: _______ _______ do you _______ your (C) She sent the report.
e-mail _______ ?
(A) By _______ mail. Q26: _______ you mind _______ this _______ for me?
(B) Yes, that'll do. (A) Oh-I was just about to head home.
(C) A few times a day. (B) How many _______ do you need?
(C) It's a different view from here.

Test 3: Part 2
Q27: _______ the clients like the _______ we _______
?
(A) They'll call back later today.
(B) In next month's issue.
(C) A few more _______ .
Q28: _______ _______ the lab test _______ ?

(A) First thing tomorrow morning.
(B) Thirty questions, I think.
(C) Let's check the file.
Q29: _______ you _______ to the _______ yesterday?

(A) I don't like _______ .
(B) They're in the _______ band.
(C) When does it start?
Q30: _______ you _______ me _______ to _______ a

_______ call?
(A) Suzanne learned about that yesterday.
(B) When will _______ cards be _______ ?
(C) The _______ is "_______ a Small Business."
Q31: _______ you _______ if this milk is _______ ?

(A) Milk and sugar in mine, please.
(B) At the new _______ .
(C) The _______ is _______ on the _______ .

Test 3: Part 3
32. Why did the man choose to shop at the store?
(A) The staff is very helpful.
Key:
(B) The store is close to his office.
M-Cn: Excuse me, (32) I saw the ad for your _______
(C) He saw an online advertisement.
store on the Internet, so I _______ to stop by. You're
(D) His friend recommended the store.
having a big sale today, right? Does that _______ to
33. What does the woman ask for? _______ items, too?
(A) A credit card W-Br: Absolutely. (33) Everything in the display
(B) A discount coupon cases is up to _______ the full price. Did you bring
(C) A customer receipt the _______ that came with the advertisement?
(D) A piece of identification M-Cn: Actually, (34) I _______ it out but then forgot
it at my office. I will come back after work to take a
34. Why does the man say he will return at a later better look. Maybe I can get all my gift shopping
time? done for the _______ year!
(A) He is late for a meeting.
(B) He wants to go to another store.
(C) He has to make a phone call.
(D) He left something at the office.
35. Where is this conversation most likely taking

place? Key:
(A) At a clothing store W-Br: Hello, Mr. Yang. (35) I have a shirt that I'd like
(B) At a coffee shop to _______ to my dry cleaning order. It has a coffee
(C) At an employment agency _______ , and I was hoping you could _______ it.
(D) At a dry cleaner's M-Au: We can _______ get this _______ out. It'll be
ready by the end of the week. I'll also have the suit
36. What is the woman doing on Thursday? you _______ off earlier ready by then, too.
(A) Interviewing for a job W-Br: Oh, (36) I was hoping I could wear the shirt
(B) Picking up a coworker and suit to a job _______ I have on Thursday. Is there
(C) Visiting a friend any way it can be done _______ ?
(D) Leaving on a business trip
M-Au: That's no problem - (37) I'll start working on
them right away so that both are ready by
37. What does the man offer to do?
tomorrow.
(A) Exchange a purchase
(B) Provide express service
(C) Make a reservation
(D) Order a special product

Test 3: Part 3
38. Why will the man visit the woman's office?
Key:
(A) To make a repair
M-Cn: Hi, this is Roger from Jefferson Repair
(B) To pick up a package
Services. (38) I was _______ to come to your office to
(C) To give a presentation
fix an _______ _______ this afternoon, but my _______
(D) To set up a workstation
job is taking longer than _______ . I won't be able to
make it there until about six P.M.
W-Am: Thanks for letting me know. Everyone at our
(A) Reserve a conference room
office _______ around five-thirty, but (39) the
(B) Meet a customer
building _______ officer will be here all night. I'll ask
(C) Talk to a security officer
him to let you in.
(D) Review an estimate
M-Cn: Thanks, I'd _______ that. And when I'm done
with the _______ , (40) should I just leave the _______
40. What does the woman ask the man to e-mail
with him?
her?
W-Am: Actually, (40) could you send it to me by
(A) A survey
e-mail? I think that would be better.
(B) A report
(C) An invoice
(D) An agenda
Key:
41. What is the woman shopping for?
M-Au: Hi, welcome to Royal _______ . How may I help
(A) Envelopes
you?
(B) Art supplies
W-Am: Well, I was wondering if you could help me
(C) Books
find something. I have to mail some _______ , so (41)
(D) Office equipment
I need some large _______ that won't _______ .
M-Au: Hmm...I'm not sure if we have those here.
42. What does Omar say about an item?
Let me ask my _______ ... Hey, Omar, do you know if
(A) It is out of stock.
we have _______ _______ ?
(B) It is located on a different floor.
M-Cn: (42) Yeah, we do, just not on this floor. Let
(C) It is being sold at a reduced price.
me show you. Follow me, please.
(D) It has received positive customer reviews.
W-Am: Oh, great. And do you know if there's a post
office nearby? I need to send the photos today.
43. What additional service does Omar mention?
M-Cn: (43) Actually, we have a shipping _______
(A) Equipment upgrades
inside our store. It's right by the shipping _______ .
(B) Online purchasing
W-Am: That's perfect. Thanks!
(C) In-store mailing
(D) Free returns

Test 3: Part 3
44. What are the speakers organizing? Key:
(A) A television interview W-Br: I spoke with Sam Jenkins on the phone this
(B) A dinner party morning. (44, 45) We had invited him to be our
(C) A concert _______ speaker at the _______ in August, but it _______
(D) A conference _______ he's not _______ to come after all.
M-Cn: Really? That's a _______ . We need to find a
45. What problem does the woman mention? _______ pretty quickly then. Remember, the
(A) A speaker has canceled. conference programs are going to be printed next
(B) A venue has been closed. week.
(C) A flight was delayed. W-Br: _______ you mind looking through your _______
(D) A delivery was not made. and coming up with a few good _______ ?
M-Cn: _______ , I know the perfect person- Carmen
46.What most likely will the man do next? Vasquez....She'd _______ a big _______ and is a _______
(A) Send an e-mail speaker. (46) I'll call her now and let you know
(B) Prepare a presentation what her _______ is.
(C) Make a phone call
(D) Buy some tickets
47. Where most likely do the speakers work?

(A) At a sporting goods store Key:
(B) At a hospital W-Am: Hi, Carlos. (47) _______ you _______ the new
(C) At a warehouse _______ for next month's fitness classes? I
(D) At a fitness center scheduled you to teach the two classes you _______.
M-Au: Oh wow, thanks. Hmm, I see the two classes
48. What does the man imply when he says, "and are _______ .
who can do that"? W-Am: Yes, is that a problem?
(A) He is asking for a volunteer. M-Au: Well, (48) the aerobics class is _______ to start
(B) He wants to know the name of a staff member. right after my _______ class. This means there's only
(C) He thinks a task is impossible. five minutes to put away the exercise _______ and
(D) He is interested in an applicant's qualifications. _______ _______ for the next class, and who can do
that?
49. What does the woman offer to do? W-Am: Ahh, good _______ . (48, 49) _______ _______ I
(A) Change a schedule just change the start time of your aerobics class?
(B) Check the inventory Let's have it start ten minutes later.
(C) Clean up a work space

(D) Respond to an inquiry

Test 3: Part 3
(A) Selecting a new board member
Key:
(B) Setting up an e-mail account
(C) Submitting an itinerary
W-Am: Craig, (50) I have to _______ copies of the
(D) Preparing a report _______ _______ report for the board meeting next
week. Have you made the _______ to it yet?
51. Why was the man unable to complete a task? M-Cn: I'm still working on some of the final figures.
(A) A newsletter contained an error. (51) The _______ _______ was down for _______ all day
(B) Quarterly sales had declined. yesterday, so I'm a little behind. When do you need
(C) Some software was not working. it by?
(D) A colleague was unavailable. W-Am: By the end of the day, if _______ . (52) I have to
_______ _______ some _______ _______ at the airport on
52. What does the woman say she will do on
_______ _______ , so I want to get the _______ finished up
Monday?
this week.
(A) Go to the airport
(B) Change a reservation
(C) Contact the technology department
(D) Mail a contract to a client
53. What does the man say he will do next

month? Key:
(A) Finish a health course M-Au: Hi, my name is Karl Brommer. (53, 54) I called
(B) Attend a medical conference earlier to have my _______ _______ printed because I
(C) Go on vacation _______ to _______ a copy with me when I _______ to
(D) Move to another city London _______ _______ .

W-Br: OK, let me see, sir. Who is your doctor?
54. According to the conversation, what did M-Au: Doctor Patel.
Maria do earlier? W-Br: All right. Yes. (54) I think my _______ Maria
(A) She changed an appointment. printed them earlier today. One moment... Maria?
(B) She ordered a prescription. W-Am: Yes?
(C) She printed some documents. W-Br: You printed Mr. Brommer's records earlier,
(D) She examined a patient. right?

W-Am: Yes. (55) I just _______ you to _______ this
55. What does Maria ask the man to do? _______ form before I give these to you.
(A) Make a payment M-Au: Of course. Do you have a pen?
(B) Sign a form

(C) Sit in a waiting room
(D) Call a pharmacy

Test 3: Part 3
Key:
56. Why is the man calling?
(A) He would like a product catalog. M-Cn: Hello. (56) I _______ a _______ through your Web
(B) He has not received his order. site on March tenth, and I just _______ on my credit
(C) He needs to know a store's address. card _______ that the _______ _______ _______ times.
(D) He was charged twice for a purchase. W-Br: I'm sorry, sir. (57) We were _______ _______ with
our Internet _______ on that date. As a _______ , some
57. What does the woman explain about? online _______ were _______ .
(A) A current renovation M-Cn: Oh, really?
(B) An expired credit card W-Br: Yes. We're in the process of _______ _______ -but
(C) A technical problem I can put yours through right now if you'd like.
(D) A shortage of merchandise M-Cn: OK, that'd be great. Thanks very much.
W-Br: You're welcome. Um, after I take care of this
58. What does the woman ask the man to do? for you, (58) would you mind _______ in our customer
(A) Keep a receipt _______ ?
(B) Answer survey questions M-Cn: Yeah, sure, I can do that.
(C) Shop at a different location
(D) Provide an item number
59. Where most likely is the woman?

(A) At a building entrance
Key:
(B) On a train platform
W-Br: Hey, Jun. It's Mina. (59) I'm here trying to get
(C) In a conference room
in to the _______ , but when I _______ my ID badge,
(D) In an elevator
the door won't open.
M-Au: OK. This _______ to a few other people today.
60. What information does the man ask for?
(60) If you give me your _______ ID number, I'll
(A) A password
_______ your _______ into the _______ system. After
(B) An employee number
that, the badge scanner should _______ your ID. It'll
(C) A name
only take a minute.
(D) A company address
W-Br: Yeah, but (61) can you just let me in first? I'm
really in a hurry.
61. Why does the man say, "There's a policy
M-Au: There's a _______ _______ that. (61) I'd have
against that"?
to fill out a report....Let me just _______ your _______ .
(A) To make a recommendation
It really will only take a minute.
(B) To criticize a mistake
(C) To refuse a request
(D) To ask for clarification

Test 3: Part 3
62. What is the purpose of the conversation?
(A) To explain a procedure
(B) To resolve a problem
(C) To improve a service
(D) To negotiate a price
63. Look at the graphic. Which seat was the woman

originally assigned to?
(A) 14A
(B) 14B
(C) 15A
(D) 15C
64. What does the man recommend doing?

(A) Checking an airport arrival monitor
(B) Asking about a meal selection
(C) Requesting a discount voucher
(D) Notifying flight staff of a change
Key:
W-Am: Excuse me, sir - (62) I think you _______ be sitting in my seat. My ticket says
I'm _______ to be in seat A by the window.
M-Cn: (63) I'm sure I'm in 14A. Let's look at your _______ _______ . Hmm, I see the
_______ . (63) You're _______ right _______ me.
W-Am: Oh, thanks, but..._______ you _______ _______ places with me? My _______ going
to be sitting in 14B, and we have some business to _______ on the trip.
M-Cn: Sure, that's fine. I just want a window seat. (64) We probably should tell the
_______ _______ about the _______ , though.

Test 3: Part 3
65. What most likely is the man's profession?
(A) Landscape architect
(B) Construction manager
(C) Plumber
(D) Hardware store owner
66. Look at the graphic. What stage of the renovation

will begin next week?
(A) Stage 1
(B) Stage 2
(C) Stage 3
(D) Stage 4
67. What does the woman ask the man to send?

(A) An invitation
(B) A list of costs
(C) Some photos
(D) A Web site address
Key:
W-Br: Hi, Arlo. How's the _______ _______ _______ going?
M-Cn: Good! (65) The house is old, but it doesn't have any _______ problems-we've
made a lot of _______ .
W-Br: Great! I'd really like to put this _______ on the market in the _______ of _______ -
it's the _______ _______ to _______ a house. _______ all the work be _______ by then?
M-Cn: Let me check my _______ . So...we've just _______ the floor _______ , and (66)
we're going to start painting next week. So yes, we _______ be _______ by the end of
March.
W-Br: OK! (67) _______ you _______ me some _______ about your _______ _______ ? It'll
help me come up with a price for the house.

Test 3: Part 3
68. What are the speakers mainly discussing?
(A) A marketing campaign
(B) A business acquisition
(C) An annual budget
(D) Employment figures
69. Look at the graphic. Where do the speakers work?

(A) Armer Company
(B) Yantz Foods
(C) Bowlton
(D) The Park Group
70. Why does the woman say she is not convinced?

(A) The man is not familiar with a business strategy.
(B) Some figures are not accurate.
(C) She does not want to hire new employees.
(D) A company's profits have decreased.
Key:
M-Au: (68) Judy, _______ you _______ we're _______ buying Yantz Foods? I _______
_______ the report-_______ you _______ it?
W-Am: No, not yet. What does it say?
M-Au: Well, we still _______ be the biggest company in the _______ , but we'd be
much more _______ . The first page shows the industry market _______ .
W-Am: So, it looks like we're _______ the _______ biggest, and _______ Yantz Foods will
_______ keep our market share _______ than Bowlton's.
M-Au: That's right. I think _______ the company would be the right move.
W-Am: Well, now that I'm reading the report, (70) I'm not sure....I see that Yantz's
_______ went down last _______ -maybe it _______ such a good idea.

Test 3: Part 4
71. What service is being advertised?
(A) A training course
(B) A recycling program
(C) Appliance repair Key:
(D) Express delivery W-Br: Do you have old computers, mobile phones,
or other electronic _______ you don't use anymore?
72. How can listeners receive a discount?
(71) _______ not _______ them to Ortega Electronics?
(A) By making a donation
We'll take your used _______ and _______ them for
(B) By using a promotional code
you. (72) And when you _______ your old devices to
(C) By registering in advance
(D) By referring a friend
us, you'll receive a _______ for fifteen percent off
any _______ at any of our stores. (73) For a list of all
73. What does the speaker say is available on a Web our _______ , visit our Web site at
site? www.ortegaelectronics.com.
(A) An application form
(B) A price list
(C) An instructional video
(D) A list of locations
74. Where is the announcement being made?

(A) At a bus terminal
(B) At a train station. Key:
(C) At a shopping mall M-Au: (74) Attention, travelers. The three P.M. Bliss
(D) At an airport
Airlines _______ to Madrid has been _______ . We
_______ the _______ this may cause you and (75) ask
75. What does the speaker ask listeners to do?
that you please _______ to the information desk in
(A) Return at a later time
(B) Speak to a representative front of gate three to speak to an airline _______ .
(C) Validate a ticket Bliss Airlines will make every _______ to book you on
(D) Register online a different _______ and get you on your way to your
final destination. (76) While you're waiting, a _______
76. According to the speaker, what will be
will come around and _______ you with _______
distributed?
snacks and drinks. Again, we _______ for the _______ .
(A) Refreshments
And thank you for flying with Bliss Airlines.
(B) Area maps
(C) Schedules
(D) Hotel vouchers

Test 3: Part 4
77. What is the purpose of the message?
(A) To apply for a job
(B) To volunteer for a task
Key:
(C) To arrange a meeting
W-Am: Hi, it's Susan. (77) Are you _______ to meet
(D) To confirm an order
tomorrow morning? (78) We should get a start on
_______ a _______ for our new _______ . You know, the
_______ _______ is in two months. (78, 79) We have a
"the grand opening is in two months"?
lot of _______ to read through, so I'll e-mail you the
(A) She should reschedule an appointment.
most _______ ones now. And then, when we meet,
(B) She wants the listener to reserve a room.
we'll _______ which _______ you want to _______ . Let
(C) A project will be completed on time.
me know if this works for you. Thanks.
(D) A decision must be made quickly.
79. What most likely will the speaker do next?

(A) Fill out an application
(B) Complete a survey
(C) E-mail some documents
(D) Make some phone calls
80. Where do the listeners work?

Key:
(A) At an art gallery
M-Au: Good morning, everybody. (80) I hope your
(B) At a hotel
time here as _______ at our _______ _______ has been a
(C) At a tourist office
good _______ for you so far. Today I want you to
(D) At a camera shop
help us _______ the _______ photography _______ . It's
the _______ collection of works by the artist Jettrin
81. What will the listeners be doing today?
(A) Designing a logo
Sakda. (81) So I'd like each of you to take two
(B) Giving tours _______ _______ with you today and _______ them
(C) Distributing fliers around the _______ . In addition to handing them out
(D) Taking photographs to _______ , you'll be visiting hotels and other _______
that have agreed to _______ our fliers for us. Don't
82. What has the speaker done for the listeners? worry, (82) I'll give you a _______ where I've _______
(A) Paid for their lunch the places I want you to go. Please be back at the
(B) Provided museum tickets _______ at five P.M. See you later!
(C) Ordered uniforms
(D) Marked locations on a map

Test 3: Part 4
83. What kind of business does the speaker
work for?
(A) A local bakery Key:
(B) A corporate law firm W-Am: (83, 84) As _______ of this _______ , I'm proud
(C) A department store to officially _______ that we've been _______ for this
(D) An advertising agency year's Advertising Excellence Award. This is a
_______ to the hard work of everybody in this room.
84. What is the speaker announcing? But I _______ want to _______ _______ the work that
(A) An employee promotion Luisa Perez and her team did on the Norton's
(B) An award nomination Baked Goods _______ . (85) This _______ was so _______
(C) A new partnership that the bakery's revenue increased by twenty
(D) An upcoming fund-raiser percent. I'd like to ask Ms. Perez to talk about what
_______ her and her team for this stellar ad _______ .
85. What does the speaker say about Luisa Perez's
project?
(A) It helped a client increase profits.
(B) It made use of new technology.
(C) It promoted collaboration across departments.
(D) It led to changes to a company policy.
86. What is the main topic of the meeting?

(A) A magazine article Key:
(B) Survey results
W-Br: Thanks for coming today, everyone. (86)
(C) A competitor's product
We'll be going over some of the customer _______
(D) A new supplier
_______ for our new food mixer, the Gellick 500. As
87. What feature of the product does the you all know, this _______ _______ a lot of great new
speaker mention? _______ , and our customers really love them.
(A) Color options According to the _______ , (87) the most popular
(B) Durability feature of the mixer is that some parts can be
(C) Removable parts _______ , making it easier to clean than our _______
(D) Preprogrammed settings
_______ . But (88) because of all the added features,
the user's _______ is currently about twenty pages
88. What does the speaker imply when she says, "the
long, (88) so the _______ will be working on that this
user's manual is currently about twenty pages long"?
(A) The manual can be viewed online. week.
(B) The manual should be shortened.
(C) Page numbers will be added to the manual.
(D) Customers should read the manual carefully.

Test 3: Part 4
89. What is the talk mainly about?
(A) Attracting employers
(B) Building a park
Key:
(C) Planning a celebration
M-Cn: Welcome to this meeting of Mill City Parks
(D) Analyzing traffic patterns
Alliance. (89) As you know, we've been working to
90. What problem does the speaker mention? _______ a park in the town center, (90) but _______ ,
(A) Delayed permits we're still short on _______ . We've received _______
(B) Broken equipment from some _______ groups to _______ in ________ trees
(C) Scheduling conflicts to plant in the park, but we still need _______ ______
(D) Lack of funds for _______ playground equipment and _______. I think
we _______ _______ some local businesses to see if
91. What are listeners asked to do? they'd be willing to make a ________. (91) So what I'd
(A) Conduct a survey like us to do now is come up with a _______ of shop
(B) Choose a location and restaurant owners who might be interested in
(C) Make a list of business owners helping with this project.
(D) Purchase some supplies
92. What type of business does the speaker

Key:
work for?
M-Au: Hello, everyone. (92) Thanks for coming to
(A) An accounting firm
(B) A manufacturing company
the Williams _______ Agency today. We _______ in the
(C) An employment agency _______ of employees in temporary and long-term

(D) A health clinic positions in a variety of companies from _______ to
_______ . Today you'll meet _______ with our personal
93. What does the speaker imply when he says, "this _______ . They're _______ _______ who can give you
might take some time"?
some _______ as they match your skills to the needs
(A) He is suggesting that the listeners return
of the companies you'd be best _______ for. (93) As
later.
you can see, all the _______ here in this waiting room
(B) He hopes the listeners will be patient.
(C) He is pointing out that the office will close soon. are _______ today, so this might take some time....
(D) He recommends that a project date be extended. (93, 94) While you wait, _______ you _______ us _______
things along by making a copy of your photo ID
94. What does the speaker say he will provide? card? The copy machine is right over here.
(A) A building name
(B) Group numbers
(C) Shift schedules
(D) A temporary password

Test 3: Part 4
95. Look at the graphic. Which quantity on the order
form will be changed?
(A) 100
(B) 150
(C) 500
(D) 700
96. What is the speaker doing next week?

(A) She is going on a vacation.
(B) She is giving a product demonstration.
(C) She is inspecting a facility.
(D) She is starting a new job.
97. What does the speaker say about Igor?

(A) He will enter some data into a system.
(B) He will print an invoice.
(C) He will be training a new employee.
(D) He will be taking care of some accounts.
Key:
W-Am: Hello, this message is for Tim Falcon. I'm following up on the weekly order
you just sent us because (95) I was surprised by the _______ of _______ _______ you
requested-you usually don't want so many. I'll _______ the number to _______ your
_______ order. Call me back if that's not OK. By the way, (96) I'll be _______ on _______
next week. (97) If anything comes up, you can call Igor-he'll be _______ my accounts
while I'm gone.

Test 3: Part 4
98. Where does the talk take place?
(A) At a restaurant
(B) At a factory
(C) At a supermarket
(D) At a repair shop
99. Look at the graphic. Which suggestion will the

company begin to work on?
(A) Lower prices
(B) Better equipment
(C) Larger menu
(D) More seating
100. What will employees receive for completing the

survey?
(A) A complimentary meal
(B) A company shirt
(C) A store gift card
(D) A cash prize
Key:
M-Cn: I'd like to start off today's meeting by _______ you for taking our _______ . (98)
Here at R&M Auto Factory, we're _______ to employee _______ . We _______ a lot of
_______ for _______ our _______ _______ , so let's take a look at those results now. As you
can see, we'd all like a larger dining area, but we just _______ _______ an _______ right
now. (99) We can, however, _______ the _______ most popular suggestion, so we'll
_______ _______ on that _______ . And, as a token of our thanks, (100) everyone who
filled out the survey will _______ a _______ for a _______ _______ .

Test 4: Part 1
SET 1
Picture 1.
Key:
(A) A man is _______ up a _______ .
(B) A man is _______ a _______ of
_______ .
(C) A man is _______ a _______ .
(D) A man is _______ off a picnic
table.
Picture 2.
Key:
(A) Some people are _______ _______.
(B) Some people are waiting in a
_______ .
(C) Some people are putting on
jackets.
(D) Some people are _______ a
hotel.

Test 4: Part 1
SET 1
Picture 3.
Key:
(A) (A) A bag has been _______ on
the floor.
(B) The woman is putting a _______
on the _______ board.
(C) A newspaper has been _______
out on the _______ .
(D) The woman is _______ pillows on
a sofa.
Picture 4.
Key:
(A) A desk is _______ with papers.
(B) Some chairs are _______ in a
_______ .
(C) Two computers are _______
_______ next to each other.
(D) The office is being _______ .

Test 4: Part 1
SET 1
Picture 5.
Key:
(A) Some _______ are _______ in a
_______ .
(B) Some trees are being _______ on
a street.
(C) A _______ is _______ on the _______.
(D) A _______ is being _______ .
Picture 6.
Key:
(A) (A) Some _______ are riding past
a building.
(B) Some _______ has been _______
_______ a stone wall.
(C) A woman is walking under an
_______ .
(D) some bicycles have been
parked along a _______ .

Test 4: Part 2
Question 31: .................

Test 4: Part 2
Q7: _______ _______ will it take to _______ this Q12: _______ has Makoto _______ this _______
_______ ? _______ ?
(A) Sure, I can take it. (A) I met them yesterday.
(B) Three to four days. (B) Please call back at a later time.
(C) Shipping is free. (C) Because the _______ _______ were _______ .
Q8: _______ _______ the _______ _______ ? Q13: _______ _______ will you be _______ with
(A) That sounds like a good idea. the marketing report?
(B) About five thousand dollars. (A) Yes, he said he would.
(C) The section head did. (B) It's not open today.
(C) In about an hour.
Q9: _______ will the _______ _______ _______ be
_______ ? Q14: _______ _______ can we _______ _______ to the
(A) Not until the end of April. hotel tomorrow?
(B) Yes, I sent the completed form (A) At the _______ _______ .
yesterday. (B) I usually pay with cash.
(C) The museum is _______ . (C) Any time after two.
Q10: _______ the _______ sales _______ been Q15: _______ the _______ _______ _______ ?
_______ yet? (A) Yes, it closed at six.
(A) I'm _______ it'll be Ms. Diaz. (B) There's one on Eleventh Street.
(B) There's a 25 percent _______ today. (C) They're _______ _______ now.
(C) The _______ is time _______ .
Q16: If you _______ the time, you _______ _______
Q11: I _______ the _______ was very _______ . by train rather than by _______ .
(A) That could work. (A) Training ends tomorrow.
(B) Yes, I learned a lot. (B) Thanks, I'll _______ _______ it.
(C) It's new, not used. (C) May I see your ticket?

Test 4: Part 2
Q17: _______ can we _______ these new Q22: Our _______ will be _______ in July.
_______ _______ ? (A) A two-year _______ .
(A) A variety of colors. (B) She'll _______ be missed.
(B) From a new _______ . (C) We already _______ it.
(C) In the _______ _______ _______ the _______ .
Q23: Is this morning's _______ _______ , or is it a
Q18: _______ the office party be _______ , or _______ ?
do you want me to _______ a restaurant? (A) From ten to eleven.
(A) Luis _______ a _______ . (B) That's what he said.
(B) Until the end of the month. (C) The meeting _______ has the _______ .
(C) They're running late.
Q24: You can _______ the _______ _______ on
Q19: _______ do you _______ of the _______ Thursday evening, can't you?
floor plan? (A) They're in the _______ .
(A) It's a good _______ . (B) Almost fifty people were in _______ .
(B) The _______ firm. (C) I'm _______ the _______ _______ _______ _______ .
(C) It _______ to be _______ .
Q25: _______ you _______ your _______ writing at a
Q20: _______ Carol _______ you the _______ to newspaper?
the _______ ? (A) The _______ center opens at noon.
(A) They work at the _______ _______ . (B) Take a right at the next _______ .
(B) She won't be home then. (C) _______ , it was an _______ _______ .
(C) I _______ you _______ one.
Q26: _______ did you _______ your laptop to the
Q21: _______ I _______ a window? meeting?
(A) I'll turn the _______ -_______ on. (A) Not until two o'clock.
(B) The weather _______ . (B) Oh, isn't it _______ ?
(C) That one is, too. (C) At the _______ of the _______ .

Test 4: Part 2
Q27: We'd like you to _______ your _______ at the
next _______ _______ .
(A) _______ room C.
(B) Yes, yesterday after lunch.
(C) Sure, I'm happy to give an _______ .
Q28: _______ it going to be much _______ to

_______ the _______ ?
(A) I plan to watch that show today.
(B) About twenty-five kilometers.
(C) _______ , it's been a very _______ day.
Q29: _______ we just _______ _______ about this

_______ ?
(A) Don't tell me it's _______ _______ .
(B) _______ copies on _______ paper.
(C) No, my office is on the _______ floor.
Q30: _______ will I be _______ for my _______ ?

(A) Have they been _______ ?
(B) The Compton Hotel.
(C) Four hundred seventy dollars.
Q31: You _______ _______ _______ yet, have you?

(A) Go _______ , take some.
(B) Was I _______ to?
(C) Yes, I have that one already.

Test 4: Part 3
ETS 2018-Test 4
32. Where does the man work? Key:

(A) At a delivery service W-Br: Hi, Mr. Maksood. (32) _______ you _______ buy
(B) At an advertising agency _______ foods from us for your restaurant, I wanted
(C) At a restaurant to _______ you about a new _______ we're selling:
(D) At a bank Harcourt Black Beans.
M-Au: (33) You know, the black beans we use now
33. What does the man say is important to him? are very _______ , and that's _______ to me. I _______
(A) Attracting new investors that if we _______ to a _______ brand, our _______ won't
(B) Meeting work schedules _______ as _______ .
(C) Opening a new location W-Br: Well, _______ of our _______ have tried
(D) Using reliable brands Harcourt Black Beans, and they've been very
_______ -_______ since the beans only cost three
34. What does the man say he will do? dollars per kilogram.
(A) Check an inventory list M-Au: (34) In that case, _______ _______ you _______ a
(B) Try a new product ten- kilogram bag to my order this week so I can
(C) Ask some colleagues for advice _______ them in my _______ ?
(D) Distribute some brochures
35. What change are the speakers discussing? Key:

(A) An updated vacation policy M-Cn: (35) Marie, _______ you _______ the _______
(B) A technology upgrade about our company _______ with Geller Technical
(C) A company merger (D) An office renovation Solutions? It's _______ to happen before the end of
the year.
36. What does the woman say will happen W-Am: Yes, I saw that on the company Web site.
because of the change? (36) And we'll have a new office, too. I was just
(A) Managers will have to attend a workshop. talking to the _______ manager who said that they're
(B) Work hours will be more flexible. opening it soon. Our _______ _______ will be _______
(C) An employee handbook will be revised. between the _______ New York office and the new
(D) Another branch location will open. one in Los Angeles.
M-Cn: That's true. I saw Mr. Endo this morning and
37. What will take place next month? he said (37) they'll be _______ our new _______ here to
(A) A product launch New York _______ _______ so that we can all _______
(B) An annual survey each other.
(C) Staff introductions
(D) Contract negotiations

Test 4: Part 3
ETS 2018-Test 4
Key:
38. Why will the man go to Toronto next week?
M-Au: Laura, I have to _______ our meeting on
(A) To organize a store opening
Monday. (38) I'll be in Toronto next week, _______ for
(B) To attend a training session
the _______ _______ of our _______ _______ there.
(C) To recruit job candidates
W-Br: I understand. Getting the store ready for its
(D) To inspect production facilities
big opening will keep you busy. But... (39) can we
meet right when you get back? The _______ _______
39. What is the woman concerned about?
_______ to be _______ by the end of this month.
(A) Arranging a travel itinerary
M-Au: Sure-I'll be back in the office a week from
(B) Meeting a deadline
Monday, so we can work on the budget that
(C) Managing a team
morning.
(D) Giving an acceptance speech
W-Br: Thanks. By the way, (40) I used to live in
Toronto-I'd be happy to _______ you some _______ for
40. What does the woman offer the man?
_______ to _______ in your free time.
(A) Tourism advice
(B) Assistance with a client
(C) A ride to the airport
(D) Financial recommendations
41. Where do the speakers most likely work? Key:

(A) At a café M-Cn: Aziz and Heather, (41) take a look at the
(B) At a bookstore layout for the next _______ of our cooking _______ .
(C) At a magazine publisher I'm _______ about some _______ .
(D) At an art gallery M-Au: Sure. Which ones?
M-Cn: (42) The photos for the "Science of Baking"
42. What problem is being discussed? article, on pages 52 to 56. They _______ _______ of
(A) Some images are blurry. _______ .
(B) Some customers are unhappy. W-Am: Can I take a look?... Hmm, (42) the fact that
(C) An exhibit is incomplete. they're _______ means they're probably _______ files.
(D) An event was canceled. Are those the only versions of the photos the
photographer sent us?
43. What will the woman most likely do next? M-Au: I'm _______ on that _______ _______ in the
(A) Contact a photographer original e-mail he sent ... yep, looks like it.
(B) Write an article W-Am: Okay. (43) I'll _______ him and _______ him to
(C) Update a Web site _______ _______ _______ files as soon as possible.
(D) Revise a schedule

Test 4: Part 3
ETS 2018-Test 4
Key:
44. Where is the conversation taking place?
W-Br: Hello. (44) I brought my car in to have the
(A) At a computer service center
_______ _______ , and I've been _______ for almost
(B) At a parking garage
_______ hours. _______ you _______ when it will be
(C) At a health clinic
_______ ?
(D) At an automobile repair shop
M-Cn: I'm sorry. (45) One of our _______ is _______
_______ _______ . We're working as fast as we can, but
45. What problem does the man mention?
there are still a few customers ahead of you.
(A) A part is out of stock.
W-Br: Hmm, OK. (46) I have an _______
(B) A business is understaffed.
(C) A reservation has been lost. _______ this afternoon, and I'm _______ that I might
(D) A route has a lot of traffic. _______ _______ it. I didn't _______ this would take so
_______ .
46. What will the woman probably do? M-Cn: (46) Actually, we have a _______ that can take
(A) Cancel an appointment you there. If you _______ your name to this
(B) Take a shuttle list, we'll _______ you when the shuttle is here.
(C) Request a price estimate
(D) Contact a supervisor
47. What are the speakers discussing? Key:

(A) Filling a job opening W-Am: (47) Before we _______ our _______ today, let's
(B) Planning a customer presentation talk about the _______ _______ for customer support
(C) Organizing a research committee _______ . Jürgen, _______ do you _______ about our
(D) Revising some sales figures pool of _______ ?
M-Cn: We've received a lot of _______ from _______
48. What does the man say he hopes to do? the company, (48) but I hope we can give one of
(A) Change a vacation policy our current service _______ a _______ to move up into
(B) Move to a new facility _______ . A few of them have applied too.
(C) Win a client contract W-Am: OK. And Kristina, what do you think?
(D) Promote an employee W-Br: I agree with Jürgen. We had four of our
own people apply for the position. (49) _______
49. What will the speakers most likely do next? _______ we take _______ look at their _______ _______
(A) Watch a video _______ results _______ _______ us make a _______ ?
(B) Review some documents W-Am: Good idea. (49) _______ me _______ their
(C) Contact a manager _______ so we can start _______ them.
(D) Submit some questions

Test 4: Part 3
ETS 2018-Test 4
50. What does the man say he recently did? Key:

(A) Placed an order M-Au: Ms. Zhao, (50) I just _______ _______ the _______
(B) Made a delivery and it looks like the _______ _______ on the packaging
(C) Requested time off machine _______ be _______ .
(D) Conducted an inspection W-Br: Thanks for checking on that. But... _______ you
_______ we could _______ to _______ it for a little while?
(51) We've got a _______ _______ here at the factory for
(A) At an airport
the next couple of weeks- a lot of orders are being
(B) At a construction site
_______ _______ .
(C) At a factory
M-Au: The top layer of _______ is _______ _______ in
(D) At a clothing store
_______ places, so (52) I think we'd _______ _______
_______ of it today. It shouldn't take long, though. I'm
52. What does the man recommend doing today?
_______ _______ I'll only _______ an _______ to put a _______
(A) Confirming a reservation
_______ on the machine.
(B) Replacing a machine part
(C) Hiring additional employees
(D) Reducing some prices
53. Where do the speakers most likely work?

Key:
(A) At a moving company
W-Am: Jerry, (53) you know how we _______ each
(B) At a construction firm
_______ before new _______ move in? It's getting to be
(C) At an apartment management office
a _______ because our _______ workers _______ _______
(D) At a commercial cleaning service
get to it right away.
M-Au: We _______ _______ a _______ painting company
54. What does the man imply when he says, "but
to come in to do that work.
that was quite a while ago"?
W-Am: (54) We _______ that before, but we
(A) A deadline is approaching.
_______ it would be too _______ .
(B) A procedure has been improved.
M-Au: Yes, but that was quite a while ago. (53, 54)
(C) A decision should be reconsidered.
We _______ more apartments now.
(D) A database should be updated.
W-Am: That's true. Even without painting, our staff
is already _______ _______ with an _______ in _______
55. What will the man do next?
_______ .
(A) Review some applications
M-Au: Right. (55) And that's why it would be better
(B) Inspect some properties
to _______ the work out. I'll _______ some painting
(C) Make some deliveries
companies right now for some price _______ .
(D) Research some prices

Test 4: Part 3
ETS 2018-Test 4
56. What does the woman ask the man to do?
(A) Visit company headquarters
(B) Participate in a conference Key:
(C) Complete a technical design W-Am: Bill, I've been thinking- (56) you should
(D) Submit a proposal _______ the Southeast Technology Expo next month.
We're _______ a team to _______ the company's EX300
57. Why is the man concerned? television, and you should _______ them.
(A) He is not very familiar with a product. M-Cn: (57) Sure, but I haven't done much _______ of
(B) He has not registered for a conference. that product. I've spent more time _______ _______ for
(C) He has missed an important deadline. some of our other television models.
(D) He was planning to take a vacation. W-Am: I know, but I think it would be a good _______
for you. (58) I've already _______ the _______ , so I'll
58. What does the woman say she has already
send you a _______ . You'll have _______ of time to
done?
_______ it in _______ of the _______ .
(A) Provided feedback from a meeting
(B) Designed a new product
(C) Prepared a presentation
(D) Made a hotel reservation
59. What is the woman's area of expertise?

(A) Product development
(B) Finance Key:
(C) Marketing M-Au: Bruce Koplow here for KQRF radio. (59)
(D) Business law Joining me today is _______ Janine Kang, author of
Best Practices in _______ . So Janine... tell us about
60. What does the man ask the woman to do? your book.
(A) Come back tomorrow W-Am: Sure. I wrote it to help _______ with little
(B) Demonstrate a process _______ understand how to _______ their _______ .
(C) Give some advice M-Au: (60) If you could give our listeners one piece
(D) Teach a course of _______ right now, what would it be?
W-Am: Do your _______ ! Don't _______ until you
61. Why does the woman say, "you'll just have learn as much as possible. (61) I _______ more in my
to find out on your own"? book, so you'll just have to find out on your own! It
(A) To apologize for giving incorrect information comes out tomorrow
(B) To express regret about missing an event
(C) To invite listeners to participate in a study
(D) To encourage listeners to read her book

Test 4: Part 3
ETS 2018-Test 4

(A) At a landscaping firm
(B) At a moving company
(C) At a florist shop
(D) At a catering business
63. What did Tollberg Industries call about?

(A) Increasing the size of an order
(B) Changing the time of an event
(C) Receiving some product samples
(D) Replacing some defective equipment
64. Look at the graphic. When will the Tollberg

Industries delivery most likely be made?
(A) At 1 P.M.
(B) At 2 P.M.
(C) At 3 P.M.
(D) At 4 P.M.
Key:
M-Cn: (62) Eileen, I just had a call from Tollberg Industries about the flower _______
they _______ for their _______ tomorrow. (63) They'd like to have four more _______ ,
in addition to the ten they _______ _______ .
W-Br: Oh. I think we have enough flowers to do that. We might have to _______ the
_______ of the _______ , though. Right now it's _______ for the _______ , but we'll _______
_______ time to do the _______ _______ .
M-Cn: (64) Well, I'm sure the Crawford Apartments _______ _______ getting the
flowers for their _______ earlier in the day. Let's _______ them to the _______ and give
that _______ time to Tollberg Industries.

Test 4: Part 3
ETS 2018-Test 4
65. What most likely is the woman's job?

(A) Tour guide
(B) Catering manager
(C) Front-desk clerk
(D) Conference organizer
66. What does the man say he needs to do?

(A) Revise a schedule
(B) Check a machine
(C) Call his office
(D) Make some copies
67. Look at the graphic. Which floor will the man

go to next?
(A) Floor 1
(B) Floor 2
(C) Floor 3
(D) Floor 4
Key:
W-Br: (65) Thank you for _______ at the Murphey Hotel. Now that I've _______ you in,
do you have any questions about our _______ ?
M-Cn: I'm _______ the Milton Engineering _______ . This is my first time here, and I'm
not sure _______ the _______ _______ are.
W-Br: This _______ shows what's _______ on each floor.
M-Cn: _______ (66) One more thing: is there _______ _______ in the hotel _______ I can
_______ some _______ for a _______ I'll be making this afternoon?
W-Br: (67) Yes, the Business Center. It's open twenty-four hours a day.
M-Cn: (67) Good. I'll _______ up there _______ .

Test 4: Part 3
ETS 2018-Test 4
68. What problem does the woman mention?

(A) A Web site is not working.
(B) A bill is incorrect.
(C) Some records are missing.
(D) Some staff are unavailable.
69. Look at the graphic. How much will the

woman most likely pay?
(A) $75
(B) $85
(C) $90
(D) $100
70. What does the man ask the woman to provide?

(A) A meal preference
(B) A hospital name
(C) A product specification
(D) An identification number
Key:
W-Am: Hello, I'm Dr. Monica Fanciulli. I'm _______ about the Delvin Institute
Medical Research Conference. (68) I want to _______ , but your _______ _______ is
_______ _______ .
M-Au: I'm sorry for the _______ , Dr. Fanciulli. (69) I can take your _______ over the
phone. Will you be _______ _______ days of our _______ ?
W-Am: (69) No, I'm just _______ in the _______ day, and I am a Delvin Institute
member.
M-Au: OK, fine, (70) and if you give me your _______ ID number, we'll _______ _______
you get the _______ .
W-Am: Of course. Uh...give me a second while I get my ID card.

Test 4: Part 4
ETS 2018-Test 4
71. What service is being advertised?
(A) A mobile phone service
(B) An express shipping service
(C) A financial advising service
(D) A computer repair service Key:
M-Cn: (71) Are you a _______ _______ traveler who
72. What does the speaker emphasize about the
needs _______ mobile phone service? Then _______ to
service?
CBA Top Mobile. (72) Our phone service is _______ in
(A) It has a five-year warranty.
over one hundred and fifty countries and includes
(B) It is available in many countries.
(C) It is the fastest on the market.
texting and calling from those countries. (73) For
(D) It has competitive prices. comments from our many _______ users, visit our
Web site and click on "Reviews." Traveling and
73. What does the speaker say can be found on the staying connected has never been easier.
Web site?
(A) A price list
(B) Hours of operation
(C) Product descriptions
(D) User reviews
74. Where does the speaker work?

(A) At a dental office
(B) At a laboratory
(C) At a real estate firm
Key:
(D) At an employment agency W-Am: Hi Jalil. (74) This is Kira calling from Seaside
Dental. (75) You have an _______ for next week, but
75. Why is the speaker calling? you _______ me to let you know if an earlier _______
(A) To give driving directions opened up. Well, I'm _______ because we just had a
(B) To offer a different appointment time
_______ for this afternoon at four o'clock, so you can
(C) To explain some billing information
see the dentist today if you can come in then.
(D) To discuss some test results
Please _______ as soon as possible to let me know.
76. What does the speaker say has recently (76) Also, remember, that our office is in a _______
changed? location now. We're in the _______ _______ , but we've
(A) A registration requirement _______ to the _______ floor.
(B) A fee schedule
(C) A business location
(D) A staff member's hours

Test 4: Part 4
ETS 2018-Test 4
77. What does Rider Industries make?
(A) Kitchen appliances
Key:
(B) Electric vehicles
M-Au: Welcome to WBY Radio's weekly small-
(C) Gardening supplies
business report. (77) Our first _______ is about
(D) Cleaning products
_______ _______ in Rider Industries, the country's
leading _______ of _______ _______ . (78) Last year
78. What do customers like about the new line
Rider's market _______ team found that many
of merchandise?
consumers _______ to use products that are _______
(A) It is environmentally friendly.
for the _______ . As a result, Rider _______ a line
(B) It is reasonably priced.
of_______ cleaning supplies. The new line of Green
(C) It has attractive packaging.
products has been so successful that Rider's sales
(D) It comes in a variety of sizes.
have gone up by 19 percent. (79) The company
_______ even greater _______ after it _______ a _______
79. According to the speaker, what will happen
and print advertising _______ in September.
in September?
(A) A live radio interview will be held.
(B) An advertising campaign will be launched.
(C) An international trade show will take place.
(D) A company-wide training program will begin.
80. What type of merchandise does the store sell?
(A) Hiking gear
Key:
(B) Furniture
W-Br: (80) I _______ this staff _______ to tell you
(C) Writing supplies
about some _______ we've made here at the _______
(D) Clothing
store in _______ for the start of the school year. (80,
81) We've _______ displays with our best- selling
81. Why have store displays been rearranged?
(A) To prepare for renovations
items-like pens and notebooks-towards the front
(B) To promote some new products of the store to make them easier for shoppers to
(C) To make space for discounted stock find. And speaking of _______ items, a lot of _______
(D) To make popular items more accessible will be _______ for _______ _______ , and I'm _______
there _______ many in _______ . (82) I _______ more
82. What does the speaker imply when she says, from our supplier a month ago, but it's a busy time
"it's a busy time of year"? of year. There's really nothing we can do, so please
(A) An order has been delayed. _______ _______ to come _______ at a _______ time.
(B) Store hours should be extended.
(C) A delivery service has been successful.
(D) Additional employees should be hired.

Test 4: Part 4
ETS 2018-Test 4
83. According to the speaker, what is impressive about
the zoo? Key:
(A) It was featured in a documentary.
M-Au: My name is Ned, and I'll be your _______ on
(B) It is fully funded by the government.
today's _______ _______ . The _______ _______ will lead
(C) Animals live in natural habitats.
us past areas where our animals are _______ to
(D) Research is conducted on site.
_______ _______ . (83) I'm sure you'll be _______ with
84. What does the speaker recommend doing after the the natural _______ that have been carefully _______
tour? for our zoo animals to live in. (84) At the end of the
(A) Signing up for a newsletter tour, we'll visit the gift shop, where I _______ you
(B) Purchasing a book _______ up a _______ of All Our Animals, a _______ that
(C) Meeting with a scientist
has beautiful pictures of the animals you'll see
(D) Watching a short film
today. (85) And please _______ , _______ make _______
_______ on your cell phone _______ the tour.
85. What does the speaker say is not allowed during
the tour?
(A) Making phone calls
(B) Taking photos
(C) Feeding the animals
(D) Leaving the group
86. Where do the listeners most likely work?

(A) At a shoe store Key:
(B) At a fitness center
M-Cn: Thanks for coming to today's meeting. (86)
(C) At an advertising agency
First, I'd like to _______ you on the Rivera Shoes
(D) At a sports magazine
_______ . As you know, last _______ our _______ _______
an ad _______ for our client Rivera Athletic Shoes. It
87. What does the speaker imply when he says,
_______ soccer star Giovanni Casati. (87) Today I can
"I've never seen anything like it"?
(A) He is impressed by some news. share with you the news that since those ads were
(B) He is unfamiliar with a product. _______ , Rivera has seen sales _______ by almost
(C) He is confused by a suggestion. forty percent. I've been in this industry a long time,
(D) He is looking for some sales figures. and I've never seen anything like it. To keep the
_______ going, we're going to _______ _______ Giovanni
88. What does the speaker hope to schedule in for _______ _______ of ads. (88) His _______ _______ is
April? pretty _______ , but we're _______ to _______ up a
(A) An awards banquet
_______ _______ with him _______ in _______ .
(B) An autograph signing
(C) A training session
(D) A photo session

Test 4: Part 4
ETS 2018-Test 4
89. Why is the speaker calling the customer?
(A) To discuss a problem with a project
(B) To confirm an upcoming meeting
Key:
(C) To offer a discount
W-Am: Hi, Ms. Patel. This is Shelly from Valley
(D) To apologize for a delayed order
Landscape Company. (89) I was working on your
90. What does the speaker imply when she says, "I _______ today, and I took a look at the area where you
hope you can be flexible"? _______ me to _______ a _______ garden. (89,90) Well,
(A) A different worker will complete a project. the _______ is, that area _______ _______ much _______ ,
(B) A deadline will not be met. so only a _______ _______ of flowers will _______ there. I
(C) A product selection should be changed. know you really liked the _______ you _______ for that
(D) A price is higher than expected. _______ , but I hope you can be _______ . (91) I left a
_______ in your mailbox, and I suggest you look it
91. What did the speaker leave for the customer? over. I'd like to finish _______ your _______ this week,
(A) A catalog so please _______ me back and let me _______ your
(B) A customer survey _______ as soon as possible.
(C) An invoice
(D) A business card
92. According to the speaker, what will begin on

Key:
Friday?
M-Au: Before we _______ this _______ meeting, (92) I
(A) A trade show
want to _______ you that the company's _______ _______
(B) A software update
will be _______ starting Friday evening at eight
(C) A job fair
o'clock. Our technology service team will be _______
(D) A board meeting
_______ software _______ over the weekend and should
be finished by Sunday. (93) There are _______ _______
93. What does the speaker ask listeners to do?
for _______ down computers on Friday and _______
(A) Attend an awards ceremony
back into the system on Monday, so I'd like each of
(B) Register for a training session
you to _______ the _______ you _______ to let them
(C) Share instructions with their employees
know. I'll _______ you the _______ to the _______ right
(D) Change their e-mail account passwords
after this meeting. (94) If you get any questions
_______ to this update, please ask employees to
94. Who is Oliver Wilson?
_______ Oliver Wilson, the IT _______ in _______ of this
(A) A hiring manager
project.
(B) A marketing expert
(C) A sales associate
(D) A technology specialist

Test 4: Part 4
ETS 2018-Test 4
95. What does the speaker say about Emmon's Café?

(A) It serves traditional food.
(B) It has multiple locations in the area.
(C) It is the oldest restaurant in the city.
(D) It has recently won an award.
96. Look at the graphic. What time is this talk

most likely being given?
(A) At 10:00 A.M.
(B) At 12:30 P.M.
(C) At 1:30 P.M.
(D) At 4:00 P.M.
97. What does the speaker say she will distribute?

(A) Informational booklets
(B) Umbrellas
(C) Bottles of water
(D) Maps
Key:
W-Br: Can I have everyone's attention at the front of the bus? Well, I hope you
_______ your _______ at Emmon's Café. As I mentioned earlier, (95) it first opened in
1882, and has been _______ longer than any other restaurant in Carter City. (96)
Now, if you look out the windows on the left, you'll see that we're _______ the
Carter Nature Preserve. And _______ to our _______ , we're _______ on _______ . We'll be
spending about two hours here, and it might rain so be sure to _______ your jackets.
(97) As you get off the bus, I'll _______ out _______ with information about the plants
and birds you'll be seeing in the _______ .

Test 4: Part 4
ETS 2018-Test 4
98. Why was a basketball game rescheduled?
(A) Some players were ill.
(B) A team bus broke down.
(C) The arena was being repaired.
(D) The weather was bad.
99. According to the speaker, why might a listener

watch a game on television?
(A) If a snowstorm is predicted
(B) If tickets have been sold out
(C) If there is no available parking
(D) If the game is being played out of town
100. Look at the graphic. Which parking area will be

closed?
(A) Parking A
(B) Parking B
(C) Parking C
(D) Parking D
Key:
M-Cn: And now for the Radford City sports news! (98) We were all _______ that the
_______ basketball game between our own Eagles and the Bulldogs was canceled
last Saturday night because of the big _______ . The game has been _______ for this
Thursday evening at seven o'clock at the Radford Arena. Tickets are going _______ ,
but (99) _______ _______ if you _______ get a ticket-you can _______ the game on the
_______ _______ _______ . Snow _______ is _______ , and all parking areas at the _______ will
be open _______ one. (100) The area that'll be _______ is the one _______ to Main
Street. Go Eagles!

Test 5: Part 1
SET 1
Picture 1.
Key:
(A) She's _______ her _______ .
(B) She's _______ a cup.
(C) She's reading under an umbrella.
(D) She's _______ through a park.
Picture 2.
Key:
(A) Some people are _______ their
_______ .
(B) Some people are _______ along a
street.
(C) Some people are _______ an
_______ .
(D)Some people are sitting in a
waiting area.

Test 5: Part 1
SET 1
Picture 3.
Key:
(A) _______ have been _______ in a
shopping _______ .
(B) Some _______ are on _______ in a
store.
(C) _______ lights are being _______ .
(D) Flowers are being _______ in
_______ .
Picture 4.
Key:
(A) There are papers _______ on a
chair.
(B) There are _______ _______ a
computer _______ .
(C) The man is opening a window.
(D) The man is _______ for a
telephone.

Test 5: Part 1
SET 1
Picture 5.
Key:
(A) One of the women is _______ a
_______ .
(B) One of the women is drinking
coffee.
(C) Some books are _______ in
_______ .
(D) Some books are _______ out on
a _______ .
Picture 6.
Key:
(A) Some _______ are selling _______ .
(B) Some people are _______ up a
_______ .
(C) Two men are _______ hands.
(D) A woman is clearing off a table.

Test 5: Part 2
Question 31: .................

Test 5: Part 2
Q7: _______ _______ are we meeting with the
_______ ? Q13: _______ did you work _______ ?
(A) No, but they usually do. (A) From eight thirty to five.
(B) The new sports _______ . (B) At a _______ firm in Toronto.
(C) Right after lunch. (C) No, I'm going _______ .
Q8: _______ you _______ to _______ for our Q14: _______ your _______ _______ this afternoon?
store's _______ card? (A) Oh, thanks for _______ me.
(A) The _______ arrived yesterday. (B) She's an _______ dentist.
(B) Yes, that would be great. (C) It was much higher than that.
(C) My car is in the _______ shop.

Q15: _______ we sit at a table in the _______ or
Q9: The storage room is _______ , _______ it? go out to the _______ ?
(A) Mostly boxes of books. (A) Is it _______ _______ to go _______ ?
(B) Yes, _______ Ms. Kim has a _______ . (B) Just some coffee.
(C) There should be _______ of room. (C) Yes, _______ the tables please.
Q10: _______ will the _______ television model Q16: _______ _______ you _______ _______ the
be _______ ? computer?
(A) Probably in late October. (A) The number for _______ _______ .
(B) Yes, an _______ version. (B) _______ on when it was finished.
(C) It's one of my favorite shows. (C) I already did that.
Q11: _______ do I _______ to the _______ _______ ?

(A) No, she doesn't have any _______ .
(B) Sorry, I'm _______ from _______ here.
(C) _______ my _______ .

Test 5: Part 2
Q17: _______ would you _______ going for
Q22: _______ are these _______ so _______ ?
_______ food?
(A) Thanks for coming in early today.
(A) I received her _______ _______ .
(B) I've asked Mark to _______ them.
(B) There's a great place on Main Street.
(C) We have enough copies for everyone.
(C) A _______ for _______ .
Q23: _______ event _______ would you _______ to

Q18: _______ _______ this _______ before
_______ ?
tomorrow's _______ session.
(A) Let's try for mid-September.
(A) I'll be sure to look it over.
(B) We should _______ them.
(B) It's a new _______ .
(C) I like the one we used last year.
(C) I saw him at the station.
Q24: Who's _______ the _______ development

Q19: Ms. Jones _______ _______ at the office
_______ ?
at seven forty-five, _______ she?
(A) We're open twenty-four hours.
(A) For the _______ _______ .
(B) At seven o'clock on Monday.
(B) No, I ordered nine.
(C) That _______ hasn't been given out.
(C) _______ really _______ today.
Q25: _______ you _______ out the _______ to Mr.

Q20: _______ did the company _______ _______
Ito's _______ party?
to _______ a new _______ ?
(A) We never _______ the guest list.
(A) Sales were high.
(B) I'm _______ on going, too.
(B) In New Delhi.
(C) Outside of the _______ center.
(C) On November twenty-ninth.
Q21: We're _______ new _______ for the

Q26: _______ will the _______ _______ to _______ us to
waiting area.
the _______ ?
(A) Where's the waiter?
(A) In front of the hotel.
(B) A new director was _______ .
(B) There is a _______ bus that _______ there.
(C) Harold's Furniture Store isn't
(C) Because it _______ _______ .
expensive.

Test 5: Part 2
Q27: I _______ _______ using that _______ .

(A) The _______ person just _______ working on it.
(B) On the top _______ in the _______ _______ .
(C) Fifty copies, _______ please.
Q28: The _______ _______ last longer than ten

minutes, _______ it?
(A) No, it should be _______ _______ .
(B) Yes, it was quite _______ .
(C) No, you can walk there.
Q29: _______ can I _______ _______ tickets for the

_______ _______ ?
(A) They're _______ on our Web site.
(B) Yes, his order is here.
(C) My performance review went very well.
Q30: _______ those sales _______ been _______

yet?
(A) I'll have some, thanks.
(B) They're actually half price.
(C) We _______ doing that last week.
Q31: We really _______ a lot of _______ for the

design contest.
(A) I know, it'll be _______ to make a _______ .
(B) The _______ _______ has already been _______ .
(C) A _______ deadline.

Test 5: Part 3
ETS 2018-Test 5

Key:
(A) At a park
M-Au: Hi, (32) I'd like a ticket to the museum's
(B) At a museum
special Egyptian art _______ . I've heard wonderful
(C) At a theater
things about it.
(D) At a car dealership
W-Am: I'm sorry. That exhibit's very popular, and
(33) we've already _______ _______ of tickets for the
33. Why does the woman apologize?
_______ . We still have some _______ for this _______ ,
(A) An office is about to close.
though.
(B) An event has been canceled.
M-Au: I _______ _______ that long. I'll have to come
(C) Some tickets are unavailable.
back a _______ day. Can I _______ a ticket in _______ ?
(D) Some prices have increased.
W-Am: We do _______ _______ sales, but only for
_______ _______ . (34) If you don't have al _______ , you
34. What does the man say he will do next?
can _______ _______ for one here.
(A) Phone a friend
M-Au: Oh, good. (34) I'll do that right now.
(B) Register a complaint
(C) Go to a different location
(D) Sign up for a membership
35. Why does the man say, "I'm waiting for the Key:
department budget proposal"?
M-Cn: Hi, Charlotte. Sorry to _______ , but (35) I've
(A) To request a document from the woman
got a _______ meeting tomorrow about _______ for
(B) To ask for a deadline extension
next _______ , and... I'm waiting for the _______ _______
(C) To inform the woman about a scheduling change
_______ .
(D) To explain why he cannot make a decision
W-Br: I just finished. The only _______ is with the
36. What does the woman say about an office _______ cost of office supplies for next year. _______
supplies estimate? on the _______ I've received, (36) we'll need to

(A) It was already approved. _______ our office _______ _______ by quite a bit.
(B) It contained some mistakes. M-Cn: Oh, that's not good. There's not very much
(C) It was misplaced. _______ for _______ our spending right now. (37) I'll
(D) It is higher than expected. bring this up at the meeting. Let's see what the
_______ _______ think about trying to _______ our
37. What will the man discuss at a meeting?
_______ with the _______ we buy office supplies from.
(A) Product quality testing
_______ we can get lower rates.
(B) Candidates for a job
(C) Contracts with vendors
(D) Design modifications

Test 5: Part 3
ETS 2018-Test 5
38. What is the woman coordinating? Key:

(A) A company banquet M-Au: (38) Heidi, you're the _______ for the new-hire
(B) A grand opening _______ , right? (39) I wanted to check in with you
(C) A new-hire orientation about the three new _______ _______ . Did you still
(D) A yearly budget meeting want me to _______ _______ the _______ with them?
W-Am: Yes. They'll be _______ in the banking _______
39. Where do the speakers most likely work? system on Monday morning, and I was hoping you
(A) At an insurance company
could _______ your _______ right after lunch that
(B) At a department store
afternoon.
(C) At a business school
M-Au: Hmm... I was _______ of that. I just _______
(D) At a bank
another _______ on Monday at one P.M. Is there any
way you can _______ me _______ in the morning?
40. What does the woman offer to do?
W-Am: Well, we _______ really _______ the _______ at
(A) Find another presenter
this point. (40) But I'll _______ Rob to _______ for you,
(B) Confirm an order
don't worry.
(C) Book a venue
M-Au: Thanks Heidi, I _______ it.
(D) Prepare a contract
41. What is the conversation mainly about?

(A) Organizing a training session Key:
(B) Preparing for a business exposition W-Am: I'm so glad you're both here! (41) We need
(C) Finding a guest speaker for a convention to plan our _______ for next month's _______ _______ .
(D) Creating an employee handbook So, _______ should we _______ on first?

W-Br: Well, our _______ _______ only has a _______ at
42. What does the man suggest doing? the _______ for two days, so we really want to make
(A) Printing a large sign a _______ _______ .
(B) Revising a timetable M-Cn: I think we _______ _______ together a _______
(C) Sending out invitations with _______ of our _______ ad _______ and _______ from
(D) Making a pamphlet our _______ . Can you work on the _______ with me,
_______ ?
43. What does Susan say she is concerned W-Br: Yes, (43) but I'm a little worried about the
about? _______ _______ . We'll _______ to _______ it to the _______
(A) An approaching deadline by next week in order to have it in time for the
(B) An incomplete order expo.
(C) A canceled reservation

(D) A dissatisfied client

Test 5: Part 3
ETS 2018-Test 5
44. What does the woman ask the man about?

(A) The model number of a product
Key:
(B) The availability of colors
W-Br: Hi. (44) I saw some shoes on display, but I
(C) The price of an item
_______ know _______ _______ they _______ . Can you
(D) The location of a store
help me?
M-Au: Sure. Which pair of shoes is it?
45. Why does the woman say, "these sandals look
W-Br: Over here. See, these sandals look great, (45)
great"?
but I can't find a _______ _______ .
(A) To convince a friend to buy shoes
(B) To show interest in making a purchase M-Au: OK, let me take a look. Can I see the box?
(C) To compliment a coworker W-Br: Actually, the box isn't on the shelf.
(D) To express disagreement M-Au: All right, (45) I'll need to _______ the _______ on
our _______ _______ . Give me a minute.
46. What does the man say he will do?
(A) Print a receipt
(B) Provide a coupon code
(C) Find a brand name
(D) Check a Web site

(A) In a bakery Key:
(B) In an appliance store W-Br: Jhun-soo, (47) how's the _______ order of
(C) At a warehouse _______ for the Greenville Café coming along? They
(D) At a construction site have to be ready for the noon delivery.
M-Cn: I'm a little _______ . (48) When I _______ on the
48. What problem does the man mention? _______ _______ this morning, there was a loud _______
(A) An employee was late to work. _______ . I needed to _______ out what the _______ was
(B) A machine was not working properly. before going any _______ .
(C) A shipment was lost. W-Br: Oh, I see. _______ you _______ we'll need to
(D) A customer was not satisfied. _______ someone to come and have a look at it?
M-Cn: No, I _______ care of the _______ . I just
49. What will happen at noon? _______ to _______ a small part. (49) And the cakes
(A) A repair person will arrive. should be ready on time for the delivery at noon.
(B) A display will be set up.
(C) A business will close.
(D) An order will be delivered.

Test 5: Part 3
50. What problem does the woman mention? ETS 2018-Test 5
(A) Customer complaints have increased.

(B) Bad weather has been predicted.
Key:
(C) Parking in the area is expensive.
W-Am: Jason? (50) I just heard on the radio that
(D) The sales forecast is delayed.
there's a big _______ heading our way. The train
service may be _______ tomorrow, and I'm _______ to
51. What does the man say he will decide
tomorrow? work an _______ _______ .
(A) Whether the store will remain closed M-Au: Oh, I'm glad you told me. If the _______ is that
(B) Whether additional employees should be hired bad, other _______ _______ be _______ to come to the
(C) When he will launch a new ad campaign store either. (51) I'll _______ _______ tomorrow whether
(D) When he will meet with investors we can _______ the store or not.
W-Am: (52) Let me know if you need help _______ the
52. What does the woman offer to help the man _______ of the staff in the morning.
with?
M-Au: OK, that would be great. Thanks.
(A) Organizing a workshop
(B) Making a work schedule
(C) Contacting employees
(D) Calling a consultant

Key:
(A) In a hotel
M-Cn: Excuse me. (53) My _______ and I heard
(B) In an airport
your _______ over the _______ _______ -you're _______ for
(C) At a rental car company
_______ to _______ to take a later flight to Dallas?
(D) At a travel agency
W-Am: Yes, this flight is _______ , so (54) if you
_______ _______ _______ at seven o'clock tonight, I can
54. According to the woman, what will the men
give you a _______ for three hundred dollars off a
receive?
_______ _______ .
(A) A parking pass
M-Cn: Well, since our _______ _______ _______
(B) A travel guidebook
tomorrow, I _______ _______ getting the _______ _______ .
(C) A rental upgrade
Roger, what do you think?
(D) A discount voucher
M-Au: That's fine with me. (55) We can just go have
dinner while we wait.
55. What will the men most likely do next?
W-Am: (55) I'd _______ the Italian restaurant in _______
(A) Return to their workplace
B-the food's pretty good there. Plus, they have
(B) Change their hotel reservation
comfortable seating.
(C) Give a presentation
(D) Eat at a restaurant

Test 5: Part 3
ETS 2018-Test 5
Key:
56. Why is the man calling?
(A) To check the status of an order M-Cn: Hi, (56) I ordered a video camera from you
(B) To provide an updated phone number a week ago and it hasn't _______ yet. The _______ _______
(C) To schedule a repair is 17965. (56) Could you find out what's happened
(D) To inquire about a bill to it?

W-Br: OK, let me check. I can see from our _______
57. What problem does the woman mention? that a delivery was _______ yesterday, (57) but it
(A) An invoice is missing. looks like the _______ had the _______ _______ .
(B) A credit card payment was not received. M-Cn: But why _______ anyone _______ to _______ me?
(C) An address was incorrect. That's not very good _______ service. You should
(D) A product is no longer in stock. have _______ me _______ to _______ my address.
W-Br: You're right, I _______ for that. Let me _______
58. What does the woman offer to do? your _______ now so I can _______ the delivery. (58)
(A) Talk to a supervisor And I'll _______ the _______ _______ to your _______ _______
(B) Provide a refund to _______ you for the _______ .
(C) Change a password
(D) Add product insurance
59. Where most likely are the speakers?

(A) In a car repair shop Key:
(B) In a bank M-Au: Hi, (59) earlier I parked my car on the lower
(C) In a parking garage level, but I don't have _______ _______ _______ with me
(D) In a computer store to pay. Do you _______ _______ _______ ?

W-Am: I can't _______ a credit card here at the exit,
60. What does the man decide to do? but you have two options. There's a _______ _______
(A) Return at a later time on the first floor of the parking garage that does...
(B) Withdraw money from a cash machine or if you can _______ the _______ , you can _______
(C) Call a customer service number _______ using your smart phone.
(D) Make a payment online M-Au: Good! (60) I'll pay _______ ...and _______ the
Web site _______ that I should use?
61. What will be sent to the man? W-Am: The _______ is _______ on the back of your
(A) An account statement parking ticket.
(B) An appointment time M-Au: Thanks!
(C) A confirmation number W-Am: No problem. Once you've paid the fee
(D) A warranty offer online, (61) you'll get a _______ _______ _______ to you.
Use that number to exit.

Test 5: Part 3
ETS 2018-Test 5
62. Who most likely is the man?
(A) An author
(B) A teacher
(C) A store clerk
(D) A delivery person
63. What does the woman say she heard about the
book?
(A) It will provide opportunities for discussion.
(B) It is the first book in a series.
(C) It has been a best seller for many months.
(D) It is difficult for children to understand.
64. Look at the graphic. In which section is the book

that the woman is looking for?
(A) Nonfiction
(B) Young Adult
(C) Travel
(D) Fiction
Key:
M-Cn: Hi. (62) Welcome to Capital _______ . Are you looking for something in
particular?
W-Br: Yes, I need a _______ of a book called January's Flight. My friends and I are
_______ a _______ _______ next month. (63) People say that it's a _______ _______ for
_______ a lot of _______ and _______ .
M-Cn: That's true-it's one of my favorites. (64) You can find it on the _______ _______
of the store, next to the café. The books there are _______ by _______ . Can I help you
with anything else?
W-Br: No thanks, but I think I'll _______ for a little while.

Test 5: Part 3
ETS 2018-Test 5
65. Who most likely is the man?

(A) A financial advisor
(B) A food critic
(C) An editor
(D) A chef
66. Look at the graphic. What area does the woman

want the restaurant to improve in?
(A) Atmosphere
(B) Prices
(C) Customer service
(D) Menu options
67. What does the man recommend doing?

(A) Renovating a building
(B) Asking employees for suggestions
(C) Offering cooking classes
(D) Providing food samples
Key:
W-Am: Markus, _______ you see the _______ in Eats and Treats magazine with the list
of the best local restaurants? The article gave our restaurant five stars in the
_______ of menu options. (65) As the _______ _______ , you must be proud.
M-Cn: Yes, I saw that article, and I'm glad I _______ to _______ the menu last spring. It
_______ that _______ _______ healthy food choices.
W-Am: True, but I'm _______ that some of our _______ weren't better. I'm not _______
that we _______ low in the _______ _______ . (66) But, I am surprised by this one-where
we only received _______ _______ . We'll have to work on _______ that area next year.
M-Cn: Yes, (67) it may be a good idea to meet with the staff about this. They may
have some ideas for some changes we can make.

Test 5: Part 3
ETS 2018-Test 5
68. What event is taking place?

(A) A training session
(B) A job interview
(C) A management meeting
(D) An award ceremony
69. What does the man ask about?

(A) Experiment results
(B) Alternative power sources
(C) Additional order requests
(D) Different model types
70. Look at the graphic. According to the woman, how

many bars will be displayed when the battery should
be replaced?
(A) Three bars
(B) Two bars
(C) One bar
(D) Zero bars
Key:
W-Br: (68) Today, for your _______ _______ _______ , we'll _______ _______ the _______
_______ . If the power's too low, we _______ know the _______ _______ of the _______ .
M-Cn: (69) Do the _______ in the lab have _______ batteries or a _______ power source
just in _______ ?
W-Br: No, there's no _______ . You'll need to _______ the battery _______ . Always
check the display screen.
M-Cn: _______ do I _______ the batteries?
W-Br: In your _______ _______ , you can see how the battery-power levels will appear
on the display. (70) _______ batteries when they reach _______ percent. We don't
want to _______ them any earlier than we have to, but we can't wait until they
_______ _______ or we may lose _______ data.

Test 5: Part 4
ETS 2018-Test 5
71. What is the main topic of the broadcast?
(A) A weather report
(B) A traffic update
(C) A celebrity interview
Key:
(D) An international news story
M-Au: Hi Ms. Xiao. (71) This is Franklin Moore
72. According to the speaker, what will begin today? calling from Franklin Auto Express. I found the
(A) A conference _______ with your _______ _______ _______ -you've got a
(B) A seasonal market bad _______ switch, which needs to be _______ . (72) I
(C) A sports tournament _______ the part this morning, but it _______ _______ at
(D) A concert series the shop until tomorrow. (73) So if you'd like, we
can _______ to _______ you a car to use until your car
73. What does the speaker suggest that
is fixed. Please give me a call back at 555-0101.
listeners do?
(A) Arrive early
(B) Purchase tickets online
(C) Bring warm clothes
(D) Take public transportation
74. Where is the announcement taking place?

(A) At a shopping mall Key:
(B) At a ski resort M-Cn: (74) Good afternoon mall _______ . I'd like to
(C) At a design company headquarters _______ your _______ to the center court of our
(D) At a sports stadium
shopping mall today. In just fifteen minutes, we're
_______ you to join us there for a high-energy
75. What does the speaker say will happen
"Fitness Meets Fashion" show. We'll be _______ a
immediately after today's event?
(A) A famous athlete will speak. _______ of looks for winter _______ _______ from
(B) A contract will be signed. different stores here in the mall. (75) After the
(C) Trainers will provide consultations. show, there'll be _______ _______ _______ _______ for
(D) Attendees will fill out a survey. those who have _______ about winter gear and how
to train outdoors during the cold weather. And one
76. What does the speaker say about Urban
of the clothing companies participating, (76) Urban
Olympiad?
Olympiad, has just _______ _______ a new store on the
(A) It is now officially open.
(B) It is giving away free tickets.
ground floor. They've opened their doors for the
(C) It has won an award. first time today.

(D) It has undergone a merger.

Test 5: Part 4
ETS 2018-Test 5
77. What business is the speaker calling?
(A) A doctor's office
Key:
(B) A car repair shop
W-Br: Hello, (77) I'm calling about a _______ I had
(C) A transportation service
with your bus service. I ride the six o'clock bus
(D) An employment agency
home from work. (78) Yesterday evening I waited
for the bus for an hour in the rain before giving up
78. Why did the speaker take a taxi?
and taking a taxi. I _______ your company's _______
(A) Her car broke down.
_______ for news about _______ but there _______ any
(B) Her bus never came.
_______ information _______ , so I _______ to _______ this
(C) She was concerned about parking.
information hotline. (79) Can you tell me if there's
(D) She was late for a party.
been a _______ to the bus _______ ? I need to know
today please, before my work day ends. My phone
79. What would the speaker like to know?
number is 555-0127. Thanks.
(A) When a business will open
(B) How much a repair will cost
(C) How to get to an event
(D) Whether a schedule has changed

(A) An accountant
Key:
(B) A travel agent
W-Am: (80) I'd like to _______ our weekly _______
(C) A computer technician
(D) A hiring manager _______ meeting with a _______ _______ for the Dubai
office. As you know, we've been _______ _______ to
81. What does the speaker mean when she says, _______ _______ _______ positions there by the
"the deadline to submit was May 15"? beginning of summer. (81) So far, we haven't _______
(A) She missed a good job opportunity. any _______ from _______ _______ outside the
(B) She needs to verify some details. company, and well, the _______ to _______ was May
(C) She must move forward with a task. 15. (81, 82) So, since _______ current employees
(D) She forgot to notify a colleague.
have _______ , I want the team to start _______ them
_______ _______ . Please be on the _______ for the
82. According to the speaker, what will happen next
interview schedule, which I'll e-mail you shortly.
week?
(A) A budget will be reviewed.
(B) Interviews will begin.
(C) Airfares will increase.
(D) A system upgrade will occur.

Test 5: Part 4
ETS 2018-Test 5
83. What did the Newville Times recently do?
(A) It printed advertisements in color.
(B) It reduced the subscription fee. Key:
(C) It announced award winners. M-Au: Welcome to our _______ staff meeting. First, I
(D) It merged with another newspaper. want to _______ you to read the _______ _______ in
today's Newville Times. (83) You'll see there that
84. What does the speaker imply when he says, we _______ the _______ for the _______ _______ moving
"there's a new moving company opening soon in company in the area! But _______ in _______ , there's a
the city"? _______ moving _______ _______ _______ in the city. (84)
(A) A branch location will be built. In order to _______ our _______ business, (85) we've
(B) Competition for customers will increase. _______ in ten more moving trucks and _______ some
(C) More people will move to the area. new drivers. The trucks are _______ to be here by
(D) Road traffic will worsen.
the end of the month.
85. What has the business bought recently?

(A) Vehicles
(B) Cleaning equipment
(C) Office furniture
(D) Computers
86. What is Connectivity 3.0?

(A) A videoconferencing application Key:
(B) A new brand of smartphone M-Cn: Do you regularly use _______ to connect with
(C) A store security system _______ working in other locations? Well, then
(D) An Internet service provider Connectivity 3.0 is the program for you. (87) With
normal _______ _______ , you need to _______ _______
87. What does the speaker mean when he says,
special phone numbers, _______ _______ codes, and
"Aren't there better ways to use your time"?
special _______ for your meeting. Aren't there better
(A) A staff member should join a team.
ways to use your time? (86) With Connectivity 3.0,
(B) Other systems are not as efficient.
just _______ our _______ onto your smartphone or
(C) Employees need more training.
(D) Business hours should be shortened.
tablet and you're ready to _______ join your _______ .
(88) Visit our Web site to watch a _______ video of
88. What does the speaker say listeners can do on a how easy it is to use. Connectivity 3.0-_______
Web site? _______ .
(A) View a demonstration
(B) Sign up for updates
(C) Register a product
(D) Make a purchase

Test 5: Part 4
ETS 2018-Test 5
89. According to the speaker, what will be
changing at the company?
(A) How customer complaints are handled
(B) How purchase orders are submitted
Key:
(C) How workers' hours are scheduled
W-Am: (89) The first _______ item for this _______
(D) How merchandise is tracked
_______ _______ the _______ to our new _______ _______
software. The new version of the program is _______
90. What will the company be able to do for
different than the one we've been using. This
customers?
software will _______ us to _______ _______ _______ item
(A) Lower prices
(B) Offer more products
in our _______ , _______ of which _______ it's _______ in.
(C) Reduce delivery times (90) This will _______ our _______ by _______ the time it
(D) Extend store hours takes to ship their orders to them. We will _______
_______ employees on using the software next week.
91. What will Ms. Han be doing? (91) Ms. Jee-Min Han, a _______ from the _______
(A) Testing equipment company, will be _______ all week to do the training.
(B) Training employees
(C) Conducting a survey
(D) Checking inventory

Key:
(A) An architect
W-Br: Hi, this is Mayu. (92) There's a _______ office
(B) A contractor
_______ that just came on the market that we haven't
(C) A real estate agent
_______ yet. I think you'd really like it. It's right _______ ,
(D) A financial consultant
just like you wanted. (93) The only _______ may be
that the _______ is _______ than your _______ _______ ,
93. What does the speaker say is a problem?
but the office _______ is _______ than the _______ I have
(A) Some staff have not been trained.
_______ you. If you _______ _______ your business,
(B) An office is difficult to find.
though, it might be something you'd be _______ in.
(C) A project might not be completed on time.
(94) Now, I'll need you to let me know as soon as
(D) A price is higher than requested.
you get this _______ if you are interested. I can wait to
_______ the _______ until I hear back from you, but I
94. What does the speaker ask the listener to
_______ _______ it for _______ .
do?
(A) Return the call promptly
(B) Review a document carefully
(C) Submit a deposit
(D) Provide a reference

Test 5: Part 4
ETS 2018-Test 5
95. Look at the graphic. Which ice-cream flavor

will be discounted this week?
(A) Pecan
(B) Mocha
(C) Peach
(D) Fudge
96. Why does the speaker thank Tomás?

(A) He developed new ice-cream flavors.
(B) He submitted an order.
(C) He worked extra hours.
(D) He proposed a sales promotion.
97. What does the speaker remind the listeners to

do?
(A) Sign up for a task
(B) Put away supplies
(C) Count customer votes
(D) Make some suggestions
Key:
M-Cn: OK, everyone, just a quick meeting before we open the ice cream shop
today. If you take a look at this _______ , you'll see this week's _______ ice-cream
flavor. (95) As _______ , the flavor that got the _______ _______ will be _______ by 25
percent for a week. (96) I'd like to _______ Tomás again for his _______ _______ of
_______ this _______ _______ . Our customers have _______ this _______ , and it has really
_______ _______ . (97) I know a lot of you have great ideas too! Remember you can
share them with me anytime.

Test 5: Part 4
ETS 2018-Test 5
98. Where does the speaker most likely work?
(A) At a financial institution
(B) At a lighting fixture store
(C) At a utility company
(D) At a library
99. Look at the graphic. How much is the listener's

late fee?
(A) $7.50
(B) $15.00
(C) $22.50
(D) $30.00
100. What must the listener provide to sign up for

a service?
(A) Some contact information
(B) Some payment details
(C) An invoice number
(D) An identification card
Key:
M-Au: Hi, (98) I'm _______ from Mansfield _______ Company to _______ you that your
_______ bill was _______ Friday, July first. (99) Since your _______ is ten days _______ , a
_______ _______ has been _______ to your _______ _______ . Please _______ the bill _______
your_______ late _______ on our Web site at www. mansfieldelectrical.com. We also
_______ an auto- payment _______ on our Web site. (100) If you _______ _______ for this
_______ , you'll be _______ to _______ a _______ card or bank _______ number. After that,
your _______ bills will be _______ _______ on the day they are _______ . If you have
questions about this option, please call us at 555-0128. Thank you.

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Biên soạn & Tổng hợp : Tiế ng Anh Cô Hà Hà

TỔNG HỢP BỞI

TÀI LIỆU TỔNG HỢP TẶNG MIỄ N PHÍ

Page 1 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

Page 2 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

Page 3 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

Step 1. Listen & Choose

Question 7: ................. Question 19: .................

Question 8: ................. Question 20: .................

Question 9: ................. Question 21: .................

Question 10: ................. Question 22: .................

Question 11: ................. Question 23: .................

Question 12: ................. Question 24: .................

Question 13: ................. Question 25: .................

Question 14: ................. Question 26: .................

Question 15: ................. Question 27: .................

Question 16: ................. Question 28: .................

Question 17: ................. Question 29: .................

Question 18: ................. Question 30: .................

Question 31: .................

Page 4 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

Q13: ________ ________ the production line?

Page 5 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

Q21:________ you ________ me a ride to work Q26: ________ ________to a ________location.

Page 6 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

Q28: Our ________ will be an hour late.

Q29: ________you ________ we should ________

Q30: I ________my ________at the television

Q31: ________the ________ ________ ________to be

Page 7 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

32. What are the speakers discussing? Key:

35. What does the woman ask the man to do?

Page 8 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

38. What is the woman trying to do? Key:

41. Where do the speakers most likely work? Key:

Page 9 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

47. Who is the woman?

program? M-Cn: Well, yes it does. (49) But we feel the

Page 10 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

50. What type of event are the speakers attending? Key:

53. What type of business is the man calling?

Page 11 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

59. What are the speakers discussing?

own? _______ _______ help.

(D) An accounting firm larger outdoor jobs.

(D) Calling a client

Page 12 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

62. What type of event are the speakers discussing?

63. Look at the graphic. What ticket price will the

64. What does the woman suggest the man do?

Page 13 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

65. Where do the speakers work?

66. Look at the graphic. According to the man,

67. What does the woman say she will do?

Page 14 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

68. Why is the man unable to access his e-mail?

69. Look at the graphic. Who sent the e-mail the

70. What does the man ask the woman to do?

Page 15 Tiế ng Anh Cô Hà Hà TOEIC Listening Foundation

72. What does the speaker say he has done?

74. Who most likely are the listeners?

76. What will the listeners do next?

Biên soạn & Tổng hợp : Tiế ng Anh Cô Hà Hà

Q13: the production line?

Q21: you me a ride to work Q26: to a location.

Q29: you we should

Q30: I my at the television

Q31: the to be

own? _ _ help.

Q23: You _ the financial _ would be

Q28: ___ did you _ the _____ discount

Q29: _ has to be a _ way to drive to

Q30: ___ is the _ being _____ ?

Q31: ___ the _ of the _____ testing