Royce Hotel and Casino

SUBJECT: POLICY REVISION

Hiring of Temporary and Casual Staff

Minutes of the Meeting

Location
Nanay’s Cuisine (2nd Floor)
Date & Time March 06,2024 3:30PM-4:45PM
Presider: Royce Hotel & Casino:
Lizette Soquiat-HR Supervisor
(Talent Acquisition) Bless Dayrit-Executive Assistant
Marivic Cruz-Duty Manager
Orlan Castillo- Resident Dennis Bagang- Asst. F&B Manager-Banquet
Manager

I. OBJECTIVE

I. Departmental Updates Person Deadline

Responsible
Reservation Deluxe Tower:
 March 14 occupancy: 73%
 Rooms Occupied: 146 rooms
 Room Revenue:
Php540,598.40 Expected
Occ March 15: 74%
MTD Revenue: Php6,173,901.43
 Sellable Rooms: 199 rooms
 OOO: 4 rooms
Premium Tower:
 March 14 occupancy: 59%
 Rooms Occupied: 170 rooms
 Room Revenue:
Php1,241,722.61 Expected
Occ March 15: 25%
MTD Revenue: Php12,288,123.88
 Sellable Rooms: 287 rooms
 OOO: 10 rooms
Combined revenue: Php1,782,321.01
MTD: Php18,462,025.31

Expected arrival tomorrow, March 16

 Deluxe 44 rooms
- Casino 30 rooms
Manuel A. Roxas Highway, Ninoy Aquino Avenue Corner Clark Freeport, Pampanga, PH
2023 www.roycehotelcasino.com
 - FIT 14 rooms
 Premium 47 rooms
- Casino 40 rooms
- Junket 7 rooms
Front Office Deluxe Tower:
 Occupied: 153 rooms
 Due in: 129 rooms
 Due out: 134 rooms
Premium Tower:
 Occupied: 170 rooms
 Due in: 36 room
 Due out: 135
rooms Premium Tower
 March 15: 27%
 March 16: 30.31%
 March 17:
26% Deluxe Tower:
 March 15: 73%
 March 16: 82%
 March 17: 35.68%

Additional:
 Gym at Premium
- Soft opening last March 1, 2024
- Date of grand opening TBA
- Open for in-house guest only from 6AM – 10PM F&B
- Will offer beverages through cashless basis (room
charge)
- Turning off of lights, AC, and cleanliness will be c/o
HK
- Disinfectants should be readily available
 Telephone operator at Premium will function
tomorrow, March 16
Housekeeping  Hand towels at gym will not provide temporarily
 Staff will focus on the operations in deluxe today
 Guest incident on floor landing area
- Wallpaper has no damage
 Coordinate with the construction group
regarding the installation of TV for mock up
room at Deluxe
Sales  MTD Revenue: Php29M
 Premium Tower: Php16.6M
 Deluxe Tower: Php12.4M – 80% from last year’s
revenue
Room Sales: Php13.6M
MICE Sales: Php15.4M

Segment: Corporate: 33% Government: 62% Socials: 4% TA:

% Additional revenue:
Rooms:

Manuel A. Roxas Highway, Ninoy Aquino Avenue Corner Clark Freeport, Pampanga, PH
2023 www.roycehotelcasino.com
 Php752,000
MICE: Php1M

Events today:
 BLGF
Revenue: Php672,500
 PAA Tamarind
Revenue:
Php1,461,400
 LGU San Miguel
Bulacan Revenue:
Php581,250
 LNB Nueva
Ecija Revenue:
Php1,660,550
 FIGBA
Revenue: Php453,400
Event on Saturday, March 16:

 LNB Nueva Ecija

Event on Sunday, March
17:
 Model Community School
Marketing  Easter Sales Update:
- Admit Two (Php1,988) 188/350 tickets sold
- Admit One (Php988) 22/50 tickets sold
 Menu update:
- Ongoing menu revision for Lounge
 Menu for room service already coordinated with IZ
- Sending of quotation today, March 15
- Timeline will be 2-3 weeks
 MEO for the event today has been released
- Ingress later at 3PM
 Gym update:
- Temporary locker and key stickers have been
released
- Ongoing on the signage of back lift refrigerator
- TV rules and regulation has been printed
 Quarter 2 promo will start on March 25

Manuel A. Roxas Highway, Ninoy Aquino Avenue Corner Clark Freeport, Pampanga, PH
2023 www.roycehotelcasino.com
F&B March 14 revenue: Php4,163,290.04
- Total covers: 6,636
- Average check:
627.38 MTD:
Php33,319,936.51
- Total covers: 54,637
- Average check:
609.84 Additional note:
 Working on the revision of policy regarding the
corkage fee at the junket
 On call staff concern (archer and royal)
 Espresso coffee machine update
- Study will be forwarded to ML and RM
 Operations meeting with the F&B managers today
 Batirol must be presented to Chef Jerry to
differentiate the taste
Culinary  Ongoing preventive maintenance for banquet kitchen Queen T March 17
 48 pax of reservation for 21 All Day Dining today
 Quarter 2 promo – effective on March 25
 Produced 2,000 pieces of ensaymada today
- 1,200 pieces for the outlets
- 600 pieces for CDC event
- 200 pieces back up
 Uniform steward has been delivered today
 Guest reservation at 21 All Day Dining & Nanay’s
Cuisine must have 50% deposit
- 10pax above
Finance  Past due account of Php1M (Slingshot event):
- Requested an extension until March 28
- Demand letter will be release if failed to
settle the payment
HRD  Meeting regarding the revised policy of on-call staff
today, March 15
- Presentation of the tracker on PRF
 Lockers are available for the staff who already
registered
- Please verify if the employee is using the locker
Engineering Deluxe

 Ongoing FCU cleaning at Nanay’s Cuisine level 2

 1 Engineering tech deployed for the CDC event
 De-clogging is scheduled on Saturday and Sunday Soliman March 16 &
- Please monitor the ballroom for the possible foul March 17
smell
- Flexible Duct Hose will be used to prevent foul smell
 Accommodated on-call due to suspended staff
 Repair and repaint for old amare ground floor –
for line up
Premium
 Ongoing fabrication of cabinet shelves for Dowinn NIPPON
 Ongoing ceiling replacement at level 2 offices

Manuel A. Roxas Highway, Ninoy Aquino Avenue Corner Clark Freeport, Pampanga, PH
2023 www.roycehotelcasino.com
 for the damaged/stained
 Ongoing FCU filter cleaning
 Elevator 6 is currently up and running
- Serious cause of error has been identified
- Damaged cable was rectified
- Please check the other elevator to see possible issue
- Preventive maintenance is weekly or monthly
- Full comprehensive PMS is quarterly
- Lead time replacement of the cable is 1 month
MIS  Access point at Café Rodolfo has been configured
- Please check if it is also accessible in pool area
 Configuration of telephone in FO today at 3PM
Surveillance  Camera at Café Rodolfo cashier is up and running
 2 dome cameras at FO dropshot are also working
 Guest incident at floor landing area: The male and
female guest came from room 5021 and went to 3rd
floor room 3015 (assumed their companion is
present in the room). Male guest went to the lobby
while the female guest went to the landing area to
pee.
 Missing phone at Delta 3:
- The mobile phone is still in the bag of the F&B
staff to check if the intention is clear
- Phone case of both staff is the same
 Parking system
- Training has been conducted yesterday, March 14
- Actual presentation today, March 15
 Additional camera at deck garden for follow
up to Engineering Dept for the PMI.
Security  Coordinated with Dowinn regarding the incident
at floor landing area
- Waiting for the policy to charge for the guest

Prepared by:

Jannah Sambat
Admin Assistant - OGM

Manuel A. Roxas Highway, Ninoy Aquino Avenue Corner Clark Freeport, Pampanga, PH
2023 www.roycehotelcasino.com