IUGJEPS

ISSN 2410-5198
Vol 62, No 4, 6102, pp 061 -082

)2018-09-24( ‫ تاريخ قبول النشر‬،)2018-05-05( ‫تاريخ اإلرسال‬

* 1 ‫ وحىد غتدامنه األشول‬.‫د‬ :‫اسه امتاحخ األهل‬

2
‫ زاىد ًازي امشاهش‬.‫د‬
: ‫اسه امتاحخ امذاًي‬ ‫اسرتاتيجيات إدارة الصراع وأثرها على‬
‫االلتزام التهظيمي‬
)‫اسه امساوػة هامتند (مألهل‬
‫اميىي‬-‫زاوػة امتيضاء‬-‫ كنية امػنوم اإلدارىة‬-‫قسه إدارة األغىال‬ ‫دراسة حالة على بهك التشليف‬
)‫اسه امساوػة هامتند (منذاًي‬
‫اميىي‬-‫ زاوػة ستأ‬-‫ كنية امػنوم اإلدارىة هاإلًساًية‬-‫قسه إدارة األغىال‬ ‫التعاوني والزراعي يف اليمو‬
*
:‫امترىد االمكحرهًي منتاحخ املرسل‬
E-mail address: ashwal30@gmail.com

:‫املنخص‬
‫هدفث امدراسة إمى جحدىد اسحراجيسيات إدارة امطراع امحٌظيىي هأدرها ىلع االمحزام امحٌظيىي يف اإلدارة امػاوة متٌك امحسنيف‬
‫ ىحكون‬.‫ جه اسحخدام املٌهر اموضفي امححنيني يف امدراسة هضىىث اسحتاًة خطيطا مهذا امغرض‬.‫امحػاهًي هامزراغي ةاميىي‬
،‫) اسحتاًة‬101( ‫ خضػث منححنيل‬،‫ اسحتاًة‬120 ‫ جه جوزىع‬،‫) ووظف‬400( ‫وسحىع امتحخ وي املوظفيي يف اإلدارة امػاوة منتٌك وي‬
‫( جوضنث امدراسة‬SPSS) ‫ هةػد جحنيل امتياًات ةاسحخدام ةرًاور امححنيل اإلحطائي‬.‫) وي حسه املسحىع‬% 25( ‫جشكل جقرىتا وا ًستة‬
‫ أن هٌاك جٌوغاً هاضحاً يف اسحخدام اسحراجيسيات إدارة امطراع امحٌظيىي وي هزهة ًظر ووظفي‬- :‫إمى وسىوغة وي امٌحائر أهىها‬
،‫ اسحراجيسية امقوة هامسيطرة‬،‫ اسحراجيسية امحٌازل‬،‫ اسحراجيسية امحػاهن‬،‫ ( اسحراجيسية امحسوىة‬:‫ هورجتة جٌازميا كامحامي‬،‫اإلدارة امػاوة‬
‫ كىا هزدت امدراسة غالقة وػٌوىة ذات دالمة إحطائية ةيي أةػاد اسحراجيسيات امطراع امحٌظيىي هوسحوى‬.)‫اسحراجيسية امحسٌب‬
‫ هأظهرت ًحائر جحنيل االًحدار امخطي املحػدد امحدرىسي أن اسحراجيسية امحػاهن هامحٌازل جػزز وي وسحوى االمحزام‬.‫االمحزام امحٌظيىي‬
‫ امحسٌب) مه جكي ذات دالمة إحطائية هةامحامي مه‬،‫ امحسوىة‬،‫ يف حيي أن كل وي االسحراجيسيات امحامية (امقوة هامسيطرة‬،‫امحٌظيىي‬
‫ هكذمك جشسيع‬،‫ هجوضي امدراسة ةزىادة االهحىام ةإدارة امطراع امحٌظيىي‬.‫جسحطع جفسير امحتاىي يف وسحوى االمحزام امحٌظيىي‬
.‫اسحخدام اسحراجيسية امحػاهن هاسحراجيسية امحٌازل ةيي املوظفيي كوًها جسهه يف جحسيي وسحوى امحزاوهه امحٌظيىي‬

.‫ ووظفي اإلدارة امػاوة متٌك امحسنيف امحػاهًي هامزراغي‬،‫ االمحزام امحٌظيىي‬،‫ اسحراجيسيات امطراع‬:‫كلمات مفتاحية‬

Conflict Management Strategies and Their Impact on Organizational Commitment: -A case

study on Cooperative and Agricultural Credit Bank in Yemen

Abstract:
The study aimed to identify the organizational conflict management strategies and their impact on the organizational
commitment in the General Administration of the Cooperative and Agricultural Credit Bank in Yemen. The analytical
descriptive approach was used in the study and a questionnaire was designed specifically for this purpose. The research
society consists of (400) employees in the general administration of the bank. 120 questionnaires were distributed,
analyzed (101), constituting approximately 25% of the size of the society. After analyzing the data using the statistical
analysis program (SPSS), the study reached a number of results, the most important of which are: There is a clear
diversity in the use of organizational conflict management strategies from the point of view of General Administration
Staff, and arranged in descending order as follows :( compromising strategy, collaborating strategy, accommodating
strategy, competing strategy, avoiding strategy). The study also found a statistically significant relationship between the
dimensions of organizational conflict strategies and the level of organizational commitment. The results of the stepwise
multiple regression analysis revealed that collaborating strategy and accommodating strategy enhanced the level of
organizational commitment, while each of the following strategies :( compromising strategy, competing strategy,
avoiding strategy) was not statistically significant and therefore could not explain the variation in the level of
organizational commitment. The study recommends increasing attention to the management of organizational conflict,
as well as encouraging the use of collaborating strategy and accommodating strategy among staff as they contribute to
improving the level of their organizational commitment.
Keywords: Conflict Strategies, Organizational Commitment, Staff of the General Administration of Cooperative
and Agricultural Credit Bank

929 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 . Hossain ,2017

(Mullins and
Christy, 2013

Huang & NG, 2008)

Natalia & Ekaterine, 2018)

Janss et al ,2012

Hossain ,2017

931 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 Higazee, 2015
Rahim,
2011
(Thomas & Kilmann, 1974)
Rahim and Singh,
Bonoma
Rahim,2011

939 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 a ≤0.05

(a ≤0.05) 

(a ≤0.05) 

(a ≤0.05) 

(a ≤0.05) 

(a ≤0.05) 

a ≤ 0.05

a≤ 

a≤ 

932 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 a≤ 

a≤ 

a≤ 

a ≤ 0.05

(Avoiding) (Compromising) Collaborating) (Competing) :

Kassim .(Accommodating)
Wanyonyi Galal

933 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
934 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 




"

Rahim,2001
Mukundan and Zakkariya, 2013

(Blake and Mauton)

(Thomas and Kilman)

, Rahim
(Galal

935 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 " Porte1974
" (Sheldon,1971) "
"

( Buchanan,1974)
:
.
Wanyonyi

(Porter)

Allen and Meyer

:
Continuance Commitment)

(Affective Commitment
Allen &
(Normative Commitment Meyer

936 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 .

Thomas
and Kilmann

(2018 Sid Terason

Lidetu Alemu
Wolaita Sodo

Kassim,et al

SPSS

937 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 Kassim

: .

(2016) Saranya

Galal

Wanyonyi

Al-jawazneh

938 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 .

.
Al-Zahrani

939 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 (

Galal Saranya

Al-jawazneh

941 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 , Rahim

Thomas and Kilmann

Wanyonyi

(CAC
BANK)

(Thomas
& Kilmann,1974,2007

949 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 :
IBM (SPSS Statistics 23.0

Cronbach's Alpha
(One Sample T test

(R Pearson Correlation Coefficient

( Simple Linear Regression

R
Multiple Linear Regression

( Stepwise Multiple Linear Regression

942 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 1 48.5 49 1
4 11.9 12 2
2 22.8 23
3 16.8 17 2 23.8
100.0 101 1 55.4 -
3 18.8 19 3 16.8
1 38.6 39 - 4 4.0
2 27.7 28 - 100.0
4 14.9 15 3 .0 3
100.0 101 1 75.2 76
21.8 22
100.0 101

(One-Sample T-test)

.7

%70)
(%69)
(67.49%)
%64.6 (%67.48

943 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 Lidetu Alemu
Wanyonyi Galal Kassim
(2011

Galal

Galal

Sig.

4 .000 0.67 .71 3.37

2 .000 0.6 .70 3.44
1 .000 0.70 .64 3.51

5 .000 0.64 .54 3.23

3 .000 0.67 .61 3.37
.000 0.67 .35 3.38

944 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 ( )
.665

Sig.

.000 0.77 .665 3.85

a ≤0.05

(a ≤0.05) 

(a ≤0.05) 

(a ≤0.05) 

(a ≤0.05) 

(a ≤0.05) 

R
)

945 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 R

R
)

Wanyonyi

Kassim

Kassim et al
Kassim et al

946 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 (2016) Saranya
Galal
Al-Zahrani

.586** .773** .663** .718** .694** -.038 1 Correlation

.000 .000 .000 .000 .000 .708 Sig
101 101 101 101 101 101 101 N
** ** ** **
-.295 -.284 -.117 -.521 -.301 1 -.038 Correlation
.003 .004 .242 .000 .002 .708 Sig
101 101 101 101 101 101 101 N
.589** .408** .179 .604** 1 -.301** .694** Correlation
.000 .000 .073 .000 .002 .000 Sig)
101 101 101 101 101 101 101 N
** ** ** ** ** **
.539 .579 .396 1 .604 -.521 .718 Correlation
.000 .000 .000 .000 .000 .000 Sig
101 101 101 101 101 101 101 N
.336** .528** 1 .396** .179 -.117 .663** Correlation
.001 .000 .000 .073 .242 .000 Sig
101 101 101 101 101 101 101 N
** ** ** ** ** **
.487 1 .528 .579 .408 -.284 .773 Correlation
.000 .000 .000 .000 .004 .000 Sig
101 101 101 101 101 101 101 N
1 .487** .336** .539** .589** -.295** .586** Correlation
.000 .001 .000 .000 .003 .000 Sig

947 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 101 101 101 101 101 101 101 N
**. Correlation is significant at the 0.01 level (2-tailed).
a ≤ 0.05

a≤ 

a≤ 

a≤ 

a≤ 

a≤ 

( )
a≤

(B) .(0.05) -3.074) T

-.273

R2 -.273
.087

948 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 sig T Std. B sig F R R
Error Square
. -3.074 .089 -.273 .003 .087 295
.000 7.255 .077 .560 .000 52.633 .347 .589
.000 6.365 .088 .558 .000 40.518 .29 .539
.001 3.549 .115 .409 .001 12.595 .113 .336
.000 5.551 .094 .523 .000 30.813 .237 .448
.000 7.192 .154 1.106 .000 51.719 .343 .586

a≤

(B
.560
(R2
%34.7

a≤

(0.05)
.558 (B)
R2
29

949 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 a≤

(R2
.002

a≤

(B) .(0.00) 5.5) T

.523
(R2)
23.7 R2
.

Wanyonyi

Al-jawazneh

951 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 a≤

(R2)

604 -.52

.718 .398

Collinearity Statistics
Skewness VIF Tolerance

-.26 1.393 .718

-.52 1.617 .618
-.47 2.511 .398

959 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 -.27 1.455 .687
-.277 1.824 .548

.
(8)
(0.05) (F

)
Sig. F

Adjusted R Mean df Sum of

R Square Square Squares
. .667 .000 15.2 3.94 5 19.7 (Regression)
.26 95 24.6 (Residual
100 44.314 (Total

(T)

T
a≤

Standardized Unstandardized
Coefficients Coefficients
Sig. T Beta Std. Error B
.050 1.981 .567 1.124 Constant
.610 -.512 -.046 .083 -.043
.000 4.228 .411 .092 .390
.332 .976 .118 .125 .122
.206 1.272 .117 .112 .143

952 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 .092 1.701 .176 .111 .189

34.1

Sig F R Square Sig. t Beta Std. B

Adjusted Error
.000 7.1 .271 1.92 1
.000 52.6 .341 .000 7.2 .58 .077 .56
.000 3.8 .321 1.24 2
.000 5.5 .46 .080 .4
.000 35.5 .408 .001 3.5 .296 .091 .318

Kassim et al
Kassim et al
Al-jawazneh

-
( )
( ) ( ) ( )

953 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 ( ) ( ( )
.

(.586)

) (R2

08.7 ) ( R2
-

-% 27.3) ( )

(0. T)

34.1

954 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 -

.
::-
.

955 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
 2012)

.(2015

( )

.
(2015

956 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0
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958 IUG Journal of Economics and Business (Islamic University of Gaza) / CC BY 4.0