Professional Documents
Culture Documents
Group5 MODULE 1
Group5 MODULE 1
Department of Languages
College of Liberal Arts
Layunin:
Sa pagtatapos ng tsapter na ito, ang mga mag-aaral ay inaasahang:
“Don’t use words too big for the subject. Don’t say infinitely when you mean very; otherwise you’ll have no word left when you
want to talk about something really infinite.”
C.S. Lewis
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Proseso ng Komunikasyon
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
1. Kakayahan sa pakikipag-usap
2. Kasipagan at may dedikasyon sa trabaho
3. Kakayahang makipagtulungan sa mga kasama
4. Kakayahang magsuri ng mga bagay
5. Pagkukusa
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Alam, Z., n.d. Workplace Communication. Academia.edu. Retrieved (10 May 2021) from:
https://www.academia.edu/27686070/Workplace_Communication_pptx
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
“Everything has been said before, but since nobody listens we have to keep going back and beginning all over again.”
André Gide
(Pranses na may-akda at nagwagi ng nobel na premyo sa panitikan noong 1947 )
Role
Noise Culture
Bias Misinterpretation
1. Ingay (Noise)
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Careerie Internet Magazine. Mga hadlang sa Communication ng Lugar ng Trabaho-Career-Path. (2021). Retrieved (10 May 2021) from: https://tl.careerie.com/20896-
barriers-to-workplace-communication
2. Kultura (Culture)
https://courses.lumenlearning.com/wm-principlesofmanagement/chapter/reading-barriers-to-effective-communication/
3. Tungkulin (Role)
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
4. Bias
Ang mga hadlang ay hindi maiiwasan; kaya upang makapagtrabaho nang maayos sa
isang koponan at sa isang kumpanya, kailangan mong makinig nang maayos,
maiwasan ang mga jargon, panatilihing bukas ang isip at magkaroon ng kamalayan sa
mga pagkakaiba-iba sa kultura.
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Jadhav, N., (2014). Barriers to communication. Slideshare.net. Retrieved (10 May 2021) from: https://www.slideshare.net/namuj/barriers-to-communication-
34297156?from_action=save
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
GAWAIN/AKTIBIDAD
Gawain #1
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Gawain #2
Panuto: Basahin ang bawat kaso sa ibaba at pag-aralan ang mga hadlang na
ipinakita. Ipaliwanag ang bawat hadlang na naroroon sa sitwasyon.
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Sitwasyon 1
Si Mark ay isang social worker, at mayroon siyang kliyente na may banayad na
kapansanan sa intelektwal. Sa panahon ng kanilang sesyon, mabilis na tumalon si
Mark mula sa paksa hanggang sa paksa, gamit ang mga ekspresyong pang-
akademiko at jargon sa serbisyo. Si Jay, ang kanyang kliyente, ay nababagabag at
nagkakaproblema sa pagpapahayag ng mga saloobin. Sinabi ni Mark kay Jay na
maglaan ng oras; nandito siya para tumulong. Ngunit si Mark ay patuloy na nakatingin
sa orasan at suriin ang kanyang talaarawan. Nararamdaman ni Jay na dapat siya ay
bobo at mabagal; at bumulusok ang kanyang kumpiyansa sa sarili.
1. Walang interes -
3. Kakulangan ng empathy -
4. Iba pa -
Sitwasyon 2
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
1. Walang interes -
2. nakaraang karanasan -
4. Iba pa -
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
“You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere.”
Lee Lacocca
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Halimbawa:
Mga Mag-aaral --- Faculty ---- HOD --- Dean - Director --- Chairperson
Gill, A., n.d. Flow of communication. Academia.edu. Retrieved (10 May 2021) from: https://www.academia.edu/35796180/Flow_of_communication_Anuvesh_Gill_ppt
a. Grievance Procedure
- Ang empleyado ay maaaring mag-apila ng mas mataas ng agaran sa
kanilang tagapangasiwa.
- Pinoprotektahan nito ang indibidwal mula sa di-makatwirang
ginagawa ng kanilang tagapangasiwa.
- Hinihikayat nito na magkaroon ng talakayan tungkol sa mga reklamo.
Diskriminasyon
Kalusugan at kaligtasan sa lugar ng pinagtatrabahuan.
Sahod at mga benepisyo.
Pananakit o pang-aaway.
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Employsure. ( July 11, 2019). Are You Grieving Over Workplace Grievances?
Emplosure.com. Retrieved on (May 10, 2021) from
https://employsure.com.au/blog/are-you-grieving-over-workplace-
grievances/
Heathfield, S. (01 August 2019). Open Door Policy Sample for the
Workplace. The balance careers. Com. Retrieved on (10 May 2021) from
https://www.thebalancecareers.com/open-door-policy-sample-
1918913#:~:text=The%20purpose%20of%20our%20open,any%20time
%20about%20any%20topic.
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
e. Tanod-bayan (Ombudsperson)
- Ang tanod bayan ay nagbibigay ng rekomenda para sa mga taong
palagay nila ay hindi tama ang ang pagtrato sa kanila.
Gill, A., n.d. Flow of communication. Academia.edu. Retrieved (10 May 2021) from: https://www.academia.edu/35796180/Flow_of_communication_Anuvesh_Gill_ppt
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Gill, A., n.d. Flow of communication. Academia.edu. Retrieved (10 May 2021) from: https://www.academia.edu/35796180/Flow_of_communication_Anuvesh_Gill_ppt
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Gill, A., n.d. Flow of communication. Academia.edu. Retrieved (10 May 2021) from: https://www.academia.edu/35796180/Flow_of_communication_Anuvesh_Gill_ppt
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
https://status.net/articles/grapevine-communication/
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Info corner
Environment)
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
“Ano ang iyong paniniwalaan: Ang chismis o ang direktang mensahe mula sa
iyong supervisor?”
Panuto: Ang aktibidad na ito ay hango sa “FOUR PICS ONE WORD”. Pagmasdan
ang apat na larawan at sagutin kung anong uri ng komunikasyon sa lugar ng
trabaho ito at ibigay ang kahulugan nito.
1. Uri: ______________
Kahulugan: _________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
2. ______________
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
_________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
3._______________
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
__________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
4. __________________
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
______________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
5. _______________
__________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Gawain #2
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
__________5. Ang pag-batid sa iyong emosyon ang makakatulong sa iyo upang mabura
ang lahat ng iyong iniisip at piliing manahimik muna hanggang dumating ang punto
handa ka nang makapagsalita.
__________7. Ayon sa kanya “Maaari kang magtaglay ng magandang ideya, subalit kung
hindi mo ito maipahayag, hindi ka maidadala ng ideya mo kahit saan”
__________8. Ang paraang ito ay gumagamit ng impormal na paglahok ng mga
nasasakupan, koponan ng pagpapabuti ng kalidad, at mga komite sa pamamahala ng
union.
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Gawain #3
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Grapevine Survey
_________________________________________________________
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_________________________________________________________
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
__________________________________________________________
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
“We all need people who will give us feedback. That’s how we improve”.
- Bill Gates
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
dapat tignan na negatibong proseso, subalit dapat ito ay gamiting estratehiya para
mapalawaw ang layunin, kamalayan, at pagkatuto (Lieber at McConnel, 2004).
Keyton, J., (2005). Communicating in Groups. Retrieved (10 May 2021) from:
https://global.oup.com/us/companion.website/9780195183436/about/samplechapters/CHAP12.pdf
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Keyton, J., (2005). Communicating in Groups. Retrieved (10 May 2021) from:
https://global.oup.com/us/companion.website/9780195183436/about/samplechapters/CHAP12.pdf
Ayon kay Keyton (2000), mayroong apat na lebel ang pagtugon: Tungkulin o
pamamaraang pagtugon, Pang-uugnay na pagtugon, Indibidwal na pagtugon, at
Grupong pagtugon.
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Global.oup.com. 2005. Making Observations and Giving Feedback. Retrieved (24 May 2021) from:
https://global.oup.com/us/companion.websites/9780195183436/about/samplechapters/CHAP12.pdf
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
GAWAIN/AKTIBIDAD
Gawain #1
Ang mga empleyado ay, marahil, sila ay naniniwala sa tsismis- ang hindi
maiiwasang parte sa buhay ng isang organisasyon. Ito ay isang uri ng komunikasyon
na kadalasang matatagpuan sa loob ng isang organisasyon, ngunit hindi ito illegal sa
kanila, ito ay natural lamang sa mga taong palaging nagkakasama. Ayon sa
pananaliksik, umaabot hanggang 70 porsyento sa karamihan ng organisasyon ay
dumadaan o mayroong tsismisan, at maraming mga nakatataas ang hindi alam na ito
pala ay nagaganap sa mga mababang posisyon. Sa isang pag-aaral, 92 porsyento
naman na mababang lebel ng tagapangasiwa ay alam na ang tsismis ay atktibo, 70
porsyento naman sa mga matataas na lebel ng tagapangasiwa ang nakakaalam dito.
Sa kaparehong pag-aaral, 88 porsyento ng mga supervisors ang nagsabing
naiintindihan nila ang pagkawala ng pormal na komunikasyon dahil sa pagtaas ng di-
pormal na komunikasyon- ngunit 54 porsyento naman ng mga nakatataas ang
nakakaintindi sa nasabing problema. Natagpuan din sa pananaliksik na 80 porsyento
ng mga tsismis sa loob ng organisasyon ay may katotohanan. Kinakailangan ang
karagdagang pananaliksik, dahil ito ay lumalaganap, tumataas, habang alam na natin
ang pagbibigay ng inpormasyon ay nabago. Natatadaan mo ba ang larong
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Aking reaksyon:
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Gawain #2
Sitwasyon A
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Sitwasyon B
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Sitwasyon C
Nagtanong ang isang tagapangasiwa sa isa niyang kliyente kung papaano niya
mapapahusay ang kanyang pakikipagtalastasan sa kanyang mga kawani. Ayon sa
kliyente, na ang tagapangsiwa ay dapat madaling lapitan at palakaibigan habang
nakikipag-interaksyon sa kaniyang kawani.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Gawain #3
IV. Gumawa ng blog at i-post ito sa editorial article. Anong uri ng tugon ang iyong
natanggap sa mga mambabasa? Ikumpara at ihalintulad ang iyong karanasan
sa harap ng iyong kamag-aral
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
- Larry King
Meeting)?
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Info corner
Meeting o Pagpupulong ay isang paraan upang magkaroon ng diskusyon
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
ang isang grupo tungkol sa isang adyenda. Ang pagpupulong ay maaaring gawin sa
harapang paraan o online sa paggamit ng teknolohiya.
Ang mga miyembro ng pagpupulong ay ginagawa ang lahat ng makakaya
para sa ikauunlad ng kanilang grupo lalo na pag dating sa mga negosyo. Ang lahat
ng mga isyu ay sinosolusyonan para maituloy ang plano. Ito naman ay nagiging
matagumpay kung lahat ay determinado.
Ang isang pagpupulong ay aksaya lamang kung dumalo dito ay hindi
nakikinig.
Mga stratehiya upang magkaroon ng maayos at epektibong pagpupulong:
⁃ Ipadala ang katitikan ng pulong mula sa nakaraang pag titipon isang linggo
bago ang susunod na pag pupulong.
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
GAWAIN/AKTIBIDAD
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Gawain #1
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Gawain #2
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
1. Sekretarya-_____________________________________________________________________________
__________________________________________________________________________________________
2. Pagpupulong-__________________________________________________________________________
__________________________________________________________________________________________
3. Adyenda-_______________________________________________________________________________
__________________________________________________________________________________________
4. Tala-____________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
Gawain #3
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
A N I C K A S A P I I G S D B
H D S L A B T I D E S B H O E
L F Y C N P A K S A K A T K O
A C J E U V J U R B E M C U Q
R A Q G N C J L A O D W T M V
A E I M S D E T K P Y A A E F
G D O Y Y K A F C U U H Y N G
R L I A O A U F L D L U Z T N
U K A S A T I A K V G P G O Y
P G Z H F I P U L O N G S V A
O M I R K T S X H M D I O A O
P I Q Q S I D N S N B S L B A
G F C E T K R S O G A O J D M
P J T O A A H A U E H W H K O
D A K I T N U K A L I H I M F
1. 6.
2. 7.
3. 8.
4. 9.
5. 10.
KOMUNIKASYON SA PAMAMAGITAN NG KOMPYUTER
(ELECTRONIC CORRESPONDENCE)
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
52
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
53
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
kung saan ginagamit ang mga karaniwang talata, ngunit maaari ka ring pumili mula sa
menu ng mga pangungusap upang gawing angkop ang mga salita para sa isang
partikular na transaksyon
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Info corner
madali, hindi maganda nakasulat na e-mail kaysa makuha ito nang tama sa
unang pagkakataon.
Netiquette
8. Sumagot kaagad. Maging handa sa isang emosyonal na tugon – huwag
Mga 15 tumugon
kailanman taon na ang nakararaan,
sa galit nang ang
- ngunit gumawa ng internet ay ng
isang ugali isang bagongsa
pagtugon
misteryo,
lahatgumawa
ng mga siemail
Virginia Sheangng24isang
sa loob serye
na oras, ng mga
kahit pangunahing
na sabihin lamang alituntunin
na bibigyan
para sa
mokomunikasyon saimpormasyon
ang hiniling na online na patuloy
sa 48nao ginagamit
72 na oras.hanggang ngayon.
9. Gumamit ng "Reply All" nang buong tapang. Huwag ipadala ang iyong tugon sa
lahat na nakatanggap ng paunang e-mail maliban kung ang iyong mensahe ay
Panuntunan ng Netiquette ni Virginia Shea:
talagang kailangang basahin ng buong pangkat.
Iwasan
10. Alalahanin ang tao sang
ang paggamit kabilang panig
lahat ay ng elektronikong
malalaking letra. Ang komunikasyon.
mga titik ng kapital ay
ginagamit
Sumunodsasainternet
parehong pamantayan
upang ng pag-uugali
makipag-usap sa online
ng matibay na sinusunod
na damdamin o yelling
atmo sa totoong
itinuturing buhay.
na bastos.
Subukan
11. Alamin kung nasaan
ang mga link.kaKung
sa cyberspace.
may kasamang link, subukan ito upang matiyak na
kumpleto
Igalang ang
ito. oras at bandwidth ng ibang tao.
Ianunsyo
12. Gawing maganda ang iyong hitsura
ang mga attachment sa online.
ng e-mail sa iyong mensahe.
Bigyan
13. Ibahagi
ngang kaalaman
puna o followng
up.dalubhasa.
Kung hindi ka nakakakuha ng tugon sa loob ng 24
naPanatilihing kontrolado
oras, mage-mail o ang mga giyera
tumawag. Ang samga
apoy.filter ng spam ay maaaring
nakagambala
Igalang ang privacy
sa iyongng ibang tao.
mensahe, kaya hindi ito natanggap ng iyong tatanggap.
Huwag abusuhin ang iyong kapangyarihan.
Pagpatawad sa mga pagkakamali ng ibang tao (Shea, 1994).
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Info corner
Mga tip para sa mabisang pagtext sa negosyo:
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
57
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
58
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
MEMORANDUM
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Pormat ng memorandum
1. Oryentasyon ng Tatanggap
Ang memorandum ay karaniwang may header na naglalaman ng mga
- Isaalang-alang ang kailangan ng tatanggap ng memorandum
sumusunod:
2. Propesyonal at Pormal na Tono
- 1.Mahalaga
Nagpadala
na (sender)
propesyonal at pormal na tono ang ginagamit sa paggawa
2.ngTatanggap (receiver)
memorandum dahil ito ay karaniwang mga anunsyo at ito ay
3.kumakatawan
Titulo ng mga
sa indibidwal
parte o sa buong organisasyon.
4. sa
3. Diin Petsa
Paksa
- 5.Ang
Linya ng paksa
paksa ay dapat na malinaw at direkta. Kung ang memorandum ay
6.mag-aanunsyo
Mensahe na naglalaman ngsa
ng pagtalima deklarasyon, diskusyon,
holiday, dapat ay ilagayatkung
buod.anong tiyak
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
LIHAM PANGNEGOSYO
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
kumakatawan sa negosyo o samahan sa isa o higit pang mga pahina, Ang mga mas
maiikling mensahe ay maaaring magsama ng mga e-mail o memo, alinman sa
nakasulat o electronic, habang ang mga ulat ay may posibilidad na tatlo o higit pang
mga pahina.
1. Pamuhatan
- Ito ang iyong address kung saan maaaring magpadala ng tugon ang
isang tao.
2. Petsa
- Ito ay dapat nakalagay sa itaas ng bahagi ng papel maaaring ilagay
sa kanan or kaliwa, na may limang linya na nagsisimula sa taas ng
pahinga o letterhead logo.
3. Sanggunian or Reference
- Dito mo ipinahiwatig kung ano ang tinukoy ng liham, ang paksa o
layunin ng dokumento
4. Salutasyon
- Ang isang karaniwang pagbati ay maaaring Mahal na G. (buong
pangalan). Ngunit kung hindi ka sigurado tungkol sa mga pamagat
(i.e., Bb., G., Gng.), maaari mo lamang isulat ang mga tatanggap na
sinusundan ng isang kolon. Ang isang kuwit pagkatapos ng pagbati
ay tama para sa personal na liham, ngunit ang isang kolon ay dapat
gamitin sa negosyo.
5. Katawan ng Liham
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Mga Sanggunian:
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Alam, Z., n.d. Workplace Communication. Academia.edu. Retrieved (10 May 2021) from:
https://www.academia.edu/27686070/Workplace_Communication_pptx
Caroline Duncan (December 2020) .21 Best Internal Communication Tools In The
Workplace for 2021 from: https://www.alert-software.com/blog/internal-
communication-tools
Gill, A., n.d. Flow of communication. Academia.edu. Retrieved (10 May 2021) from:
https://www.academia.edu/35796180/Flow_of_communication_Anuvesh_Gill_ppt
Employsure. ( July 11, 2019). Are You Grieving Over Workplace Grievances?
Emplosure.com. Retrieved on (May 10, 2021) from
https://employsure.com.au/blog/are-you-grieving-over-workplace-grievances /
Heathfield, S. (01 August 2019). Open Door Policy Sample for the Workplace. The
balance careers. Com. Retrieved on (10 May 2021) from
https://www.thebalancecareers.com/open-door-policy-sample-1918913#:~:text=The
%20purpose%20of%20our%20open,any%20time%20about%20any%20topic.
Jadhav, N., (2014). Barriers to communication. Slideshare.net. Retrieved (10 May 2021)
from: https://www.slideshare.net/namuj/barriers-to-communication-34297156?
from_action=save
Keyton, J., (2005). Communicating in Groups. Retrieved (10 May 2021) from:
https://global.oup.com/us/companion.website/9780195183436/about/samplechapters
/CHAP12.pdf
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
PowerShow. n.d. Communicating in the workplace. Retrieved (10 May 2021) from:
https://www.powershow.com/view4/5dbbf7NmEyY/COMMUNICATING_IN_THE_WORK
PLACE_powerpoint_ppt_presentation
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
ARALIN 2
Gawain 1
1. Ingay
2. Kultura
3. Tungkulin
4. Bias
5. Maling pagpapakahulugan
Gawain 2
1. Hindi interesado
Ipinahayag ni Mark ang kawalan ng konsentrasyon sa mga pangangailangan ni Jay
habang patuloy siyang tumingin sa orasan at sinusuri ang kanyang talaarawan.
Ipinapakita nito na inaasahan ang pagtatapos ng kanilang pag-uusap at mayroon
siyang mas mahalagang gawain na dapat gawin kaysa maunawaan ang tulong na
kailangan ni Jay.
Paliwanag: Ang mga epekto ng hindi interes sa isang pag-uusap ay pinanghihinaan ng
loob ang mga kasangkot sa isang pag-uusap upang humingi ng paglilinaw o humiling
ng bagong impormasyon sa gayon pagkuha ng kasiyahan. Ito ay malinaw na ipinakita
sa pakiramdam ni Jay na siya ay bobo at mabagal.
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
3. Kakulangan ng pakikiramay
Hindi kinilala ni Mark ang mga pagkabigo na nararamdaman ni Jays at sa kabila ng
katotohanang nag-aalok siya ng tulong, hindi niya aktibong tinulungan si Jay sa
kanyang kasiyahan. Lumilikha ito ng isang hadlang sa paghahanap ng kahulugan sa
ekspresyon ni Jays at hindi ganap na matulungan siya.
Paliwanag: Ang empatiya sa isang pag-uusap ay ang susi sa pag-unawa sa mga
customer at nakakatulong ito upang makabuo ng isang seguridad at mas malakas na
ugnayan sa isang pag-uusap.
4. Ang iba pa
Paggamit ng jargon. Sa kabila ng pagkakaroon ng banayad na kapansanan sa
intelektuwal na si Jay, patuloy na nakikipag-usap si Mark sa mga teknikal na termino
na mahirap maintindihan. Nag-aambag ito sa mga pagkabigo ni Jay dahil hindi niya
maipahayag ang kanyang sarili nang malaya at nagtapos sa pakiramdam na tanga.
Paliwanag: Mahalaga ang Jargon sa komunikasyon sa mga propesyonal, subalit, dapat
gumamit ang mga manggagawa ng simpleng wika sa kanilang mga kliyente upang
mas maintindihan ang bawat isa.
Gawain 3
Hindi interesado- Ang isa pang sitwasyon ay mayroon nang interes sa akin at sa
gayon hindi ako magkaroon ng buong interes sa talakayan kasama ang aking
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Mga problema sa bahay o trabaho- Ang aking ina ay may sakit, na isang problema
sa bahay. Ito ay isang sitwasyon na ganap na nakakuha ng aking pansin at
samakatuwid ay hindi ako makikinig sa sinasabi ng aking kaibigan nang may buong
pagkaunawa. Lumilikha ito ng isang hadlang sa aming komunikasyon dahil
pinahihirapan nito ang komunikasyon na makamit ang inilaan nitong hangarin.
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
ARALIN 3
Gawain 1
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
1. Komunikasyong pataas
2. Open door policy
3. Komunikasyong pahilis
4. Grievance procedure
5. Pagdepensa vs pagsuporta
Gawain 2
1. Pag-iwas
2. Komunikasyong Pataas
3. Problema
4. Pahilis
5. Gunnypacking
6. Malasakit
7. Grievance Procedure
8. Komunikasyong Pahalang
9. Tanod bayan
10. Intraorganisasyonal
Gawain 3
1. Polisiyang bukas ang pinto
2. Problema
3. Komunikasyong pahalang
4. Pagiwas
5. Pamamahala sa emosyon
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
6. Face-saving
7. Lee Lacocca
8. Pakikilahok sa paraan ng padedesisyon
9. Luthans
10. Komunikasyong pababa
ARALIN 5
Gawain 1
Gawain 2
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Gawain 3
1. Paksa
2. Dokumento
3. Pulong
4. Anunsyo
5. Katitikan
6. Kalihim
7. Iskedyul
8. Grupo
9. Adyenda
10. Kasapi
References:
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TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
Keyton, J., (2005). Communicating in Groups. Retrieved (10 May 2021) from:
https://global.oup.com/us/companion.website/9780195183436/about/samplechapters
/CHAP12.pdf
Alam, Z., n.d. Workplace Communication. Academia.edu. Retrieved (10 May 2021) from:
https://www.academia.edu/27686070/Workplace_Communication_pptx
Gill, A., n.d. Flow of communication. Academia.edu. Retrieved (10 May 2021) from:
https://www.academia.edu/35796180/Flow_of_communication_Anuvesh_Gill_ppt
Employsure. ( July 11, 2019). Are You Grieving Over Workplace Grievances?
Emplosure.com. Retrieved on (May 10, 2021) from
https://employsure.com.au/blog/are-you-grieving-over-workplace-grievances /
Heathfield, S. (01 August 2019). Open Door Policy Sample for the Workplace. The
balance careers. Com. Retrieved on (10 May 2021) from
https://www.thebalancecareers.com/open-door-policy-sample-1918913#:~:text=The
%20purpose%20of%20our%20open,any%20time%20about%20any%20topic.
Jadhav, N., (2014). Barriers to communication. Slideshare.net. Retrieved (10 May 2021)
from: https://www.slideshare.net/namuj/barriers-to-communication-34297156?
from_action=save
74
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
Department of Languages
College of Liberal Arts
PowerShow. n.d. Communicating in the workplace. Retrieved (10 May 2021) from:
https://www.powershow.com/view4/5dbbf7NmEyY/COMMUNICATING_IN_THE_WORK
PLACE_powerpoint_ppt_presentation
75