I. ?

II.
III.
IV. //
V.
VI.
VIII.

IX.

()
X.
XI. /PDCA/

!
!
Simple is beautiful!

!
No problem is a big problem!

Which one is
Quality?
( ?)

I. ?








()

II.

gg
1962
(JUSE) /

()

35
1970
50,000 2001
420,000
70
gI# Rw w`Fo| $

()

...

2001 1 .7

gG|H HT
wR ..a. o

III.
/ /

/Participative and Human
Oriented Management/

//

(.)




.

/ /

-
-
-

()




,

IV. //

5-7

/
(15-30 )

()
7
(Pareto diagram, Histogram, Fish bone
diagram, etc), 5, (Brainstorming)
- (Why-Why Approach), (5W1H)
..

24

(Continues
process control and improvement)
( Autonomous)


. /
/

(through cross

functional teams)

V.
:-

(10
)
(sub-circles)

..
-

1.
2.

3.
4.

VI.

VII.
1.

2.

(5

)

3.

IX.

X.
1.

6.

2.

5.

3.

4.

 ()

( )

KPT

XI.

-
/Presentation/


.. .
.
.
.
.
.

Difference between good

and poor teams

Whats the difference between good and poor teams?

XII. /PDCA/





/Quality work
environment/

/ - / /PDCA cycle/

 /PDCA/

QC

QC


(Management commitment)
(Participation by everyone)

(Continuous training & education)

(Continuous promotional activities)

(Effective monitoring and evaluation)

(Establishment of recognition and reward systems)

(Gradual Implementation)

!!!!