HOTEL TERMINOLOGY

A
AAA reservation: t bung cha c tn khch Accommodation: bung ng Accounts receivable: Accommodation voucher = voucher: giy bin nhn thanh ton tin phng Accounts receivable: khon phi tr Accounts payable: khon phi thu Adjacent rooms: bung lin k i din Adjoining room: bung lin k Advanced deposit: tin t cc trc Ad hoc group: nhn t bung khng thng xuyn A la carte: n gi mn Anasazi: trung tm nhn t bung M. Amendment: s thay i Amentities: t bung min ph American breakfast: ba sng kiu M ( ba sng bao gm c tin bung)
Full breakfast including fruit juice, ham, bacon or sausage, all kind of bread, brewed beverage, jam, marmalade etc.

American plan: gi bung = tng tin bung v 3 ba n trong ngy Apex: v chuyn bay gim gi c mua trc, t trc

Approval code: m s chp thun ca ngn hang, cc loi th tn dng Arrival date: ngy khch d kin n Arrival file: h s ng k chun b trc cho khch d kin n. Arrival list : danh sch khch d kin n Arrival time: gi khch d kin n. Audit balance: cn i ti sn Availability: bung sn c vo, kh nng p ng bung. A S A P: as soon as possible. Audit/ auditing: kim ton. Average room rate: gi bung bnh qun.

B
Baby-cot/ crib: ni dnh cho tr em. Baby sitting: dch v trng tr Back of the house: b phn khng trc tip tip xc vi khch hng >< front of the house: b phn l tn (tip xc trc tip vi khch hng). Back to back/ rush room: bung lin tc xp khch Banquet: tic ln. Booking: t bung. Black list / undesired guest (U.G): khch khng u thch. Blocking: d bung cho on khch. Brand loyalty: nhn bung quen thuc

Break-out room: phng hp nh Budget: ngn sch Buffet: tic ng Business mix: ngun khch hn hp.

C
Cabana: khu nh mt tng Cancellation of a reservation: hy t bung Cash pay out: tin tm ng C.O.D basic: cash on delivery. thanh ton ngay. Channel: ngun khch Check-in time: thi gian quy nh ng k khch sn. Check-out: thanh ton tr bung Check-out time: gi quy nh tr bung City ledger: khon n tr chm Claimed reservation: t bung b tht lc Client: khch hng. Closed date: ngy ngng nhn th bung Cocktail reception: tic ng Compendium: gi ng vn phng phm v thong tin. Commercial rate / corporate rate: gi u i

Commission: khon tin hoa hng Communication: tha thun v m phn v gi c Complimentary: min ph/ gi mi Concierge: b phn h tr n tip khch. ( bell boy, driver, page boy/ door man) Confidential tariff: mc gi b mt (Commercial rate / corporate rate) Confirmed: th xc nhn t bung Confirmation of a reservation: th xc nhn t bung Congress: hi ngh ln. Connecting room: phng chung tng thng ca Continental breakfast: ba sng kiu lc a Continental plan: xut gi bao gm v ba kiu lc a Contract: hp ng Contract rate: gi tha thun (gia T.A or T.O) Convention: hi ngh Corkage: ch ph chi tr cho vic m nt chai Corporate rates: gi hp tc, gi u i, gi cng ty. Correspondance: t bung = vn bn Cot: ni Coupon = vouched: cc phiu dch v min ph Covers: s khch n tic Crib / baby cot: ci

Credit card Credit check report: bo co n ca khch ang lu tr Creditor: ch n Current room availability: phng trng hin c bn Customer: khch hng Customer recognition: khch trung thnh Cut-off day/ time: thi gian hy t bung t ng( t bung hng lot)

D
Daily events sheet: lch b tr s kin hng ngy Day rate: gi bung ban ngy( = 50% gi ban m) Day use: bung s dng ban ngy Dead filling: h s lu v cc t bung Deluxe: sang trng Debit: ghi n Debitor: con n Departure date: ngy khch thanh ton v ri khch sn Departure report: danh sch khch d kin ri khch sn Deposit: tin t cc Discrepancy report: bo co v tnh trng bung khng nht qun Discrepancy clause: ni quy/ quy nh ca khch sn Discount rates: gi khu hao

DND: do not disturb: khng lm phin Docket: chng t, danh sch k khai hng, phiu mua hng Doorknob menu: thc n n sng ti bung Double booking: bn sao Double locked: kha Double room: bung i Double occupancy rate: gi bung i Doubtful booking: t bung khng bo m Downgrade: ging chc, ging cp Due outs: phng sp thanh ton tr bung. Due back: bi chi, qu giao dch l tn Duty manager: gim c trc ban

E
Early arrival: khch ng k sm hn mt ngy Early departure: khch thanh ton, tr tin bung sm hn d nh EDP: electronic data processing: my ch khch sn English breakfast: ba sng kiu anh
Generally served in the UK. Usually includes fruit juice, hot or cold cereal, bacon, ham, sausages or kippers, eggs, toast, butter, jam or marmalade, tea or coffee.

Elsafe: phng in E.T.A: expected time of arrival of guest: gi d kin

E.T.D: expected time of departure of guest: gi d kin khi hnh European plan: gi ch bao gm tin bung Extra bed: ging ph Excursion ticket: v cho nhm ngi i du lch Extended stay: gia hn thm

F
Fair: hi ch Familiarization tour = fam tour/ trip: tour thc a( i kho st tm mi lm n) Family plan: xut gi dnh cho gia nh Farm out: chuyn nhng khch F I T: frequent independent travelers : khch di lch t do/ khch l. Flag report/ trace report: s ghi chp in t Flat rate: gi u i Flip chart: bng giy lt Flight reconfirmation: xc nhn v my bay Floor limit: gii hn sn Flow chart: biu tin F.O.C. free of charge: bung min ph/ bung khuyn mi Food & beverage promotion: n th Folios: bng theo di chi ph Folio bucket: h s khch ang lu tr

Fore cast: d bo bung trng Forex: thu i ngoi t Fountains club: cu lc b khch hng trung thnh.( loyal, frequent.) Free sale: bung dnh cho cc i l v cc T.O&T.A Frequent flyer: khch trung thnh ( khch s dng c 3 d/vu) Front-of-the-house: b phn tin snh Full board = American break fast: Full house/ full book/ book to capacity: ht bung Function: phng hi ngh/ t chc cc hot ng cng ng Function room: bung ang dit cn trng

G
GDS: global distribution reservation system: h thng nhn t bung ton cu GIT: group inclusive tour: on tour Open tour: i theo yu cu ca khch ch khng theo lch trnh Group: nhm gm 15 ngi Group series: t bung hng lot/ on nhiu t Gross rate: gi bao gm thu & ph = net rate. Guarannteed reservation/ booking: t bung c bo m Guest folio: s theo di cc khon chi tiu ca khch Guest history: h s ca khch

H
Handicap room: bung dnh cho ngi khuyt tt Handovers: hp giao ca. Headquaters: tr s/ cng ty m HFA: hold for arrival: h s chun b cho khch n trong ngy Honey-moon: chng trnh khuyn mi dnh cho tun trang mt Hospitality: ngnh cng nghip phc v khch sn Hotel jal city: chng trnh lin kt gia khch sn v hng khng House status: tnh trng bung = property House-use room: bung dnh cho nhn vin nc ngoi lm vic trong khch sn. bung ni b

I
I A P A: international airline passengers association: hip hi hnh khch hng khng quc t( chng trnh 3 bn) Incentive/ incentive group: chng trnh khuyn mi dnh cho khch cng ty( hoc mt t chc nh trng hc).

The end.